MacWindows Home

MacWindows News Archives

News items older than a few months


Solutions Descriptions of products, links to company sites, and contact info

 

Tutorials
Information about making Macs and Windows work together

 

MacWindows Tips Practical info for users of cross-platform products

 

News Archives
News older than a few weeks.

 

MacWindows Home

 

Site Map

MacWindows News items from July 2001 through September 2001

Most recent news first.

September 2001

Mac OS X 10.1 Server shipping; and Mac OS X 1.1 available on Saturday. September 26, 2001 -- Yesterday, attendees at the Seybold Conference in San Francisco received copies of a Mac OS X 10.1 update CD, but the rest of the world will have to wait until Saturday to get this major upgrade. The upgrade will be made available on Saturday for free at Apple retail stores and at Apple Dealers. You can also order it for US $19.95. (New, US $129.)

We've installed the upgrade package and it looks like a must-have upgrade for OS X users, as well as a safe upgrade for many OS 9 users. In addition to the cross-platform enhancements noted yesterday, 10.1 is faster, contains lots of interface tweaks, lets you control the desktop without using the mouse, and has many additional features. Apple's Ken Bereskin told MacWindows that every part of the operating system, including the BSD Unix core, was upgraded in this version.

Apple did ship Mac OS X Server v.10.1 (starting at US $499 for 10 clients; upgrade $19.95) yesterday, now available at the Apple Store. Improvements in this version include system -wide performance enhancements, faster file transfer times, and increased reliability. Mac OS X Server v.10.1 includes the SAMBA file server to support Windows clients. Bereskin told MacWindows that it will keep selling its OS 9-based server, AppleShare IP, for the time being for the benefit of Apple's education customers. However, Apple plans to phase out AppleShare IP.

Word for Mac OS X Beta available from Microsoft. September 26, 2001 -- Microsoft has made Word X Test Drive for Mac OS X available as a free download. Office X for will ship in November. This beta version doesn't have all the features that the shipping version will, but does allow you to save files in the cross-platform Word format or Rich Text Format.

Thursby Systems donates $30,000 to attack victims. September 26, 2001 -- Thursby Systems announced that it has donated $30,000, all of the proceeds from its e-commerce store for September 12 through September 21, to the American Red Cross for the victims of the September 11 attacks. "Thursby Systems President William Thursby said "I have been personally touched by the outpouring of support from our customers, not only in America but around the world."

Many readers report "Moof" in Open and Save dialog boxes. September 26, 2001 -- Responding to yesterday's report of a Prosoft NetWare Client for Mac user seeing the word Moof in an open dialog box, half a dozen readers report also seeing the strange problem. Several of these people sent in screen shots. All show the same thing--the word Moof in place of the Desktop and the mounted volume name:

Sara Porter reported the "problem" like this:

I noticed this a couple of months ago using MacOS 8.6/9.x with Prosoft's 5.12 client and thought it was our Admin's idea of a joke (he's a former Mac user)...apparently not. The first layer Moof (the hand holding an Apple) take user to the Desktop while the last layer Moof (globe) takes the user to Network browsing.

The names change if you actually browse to them- so hand-holding Apple Moof becomes Desktop and World Moof becomes Network.

It also occurs with applications besides AppleWorks. James Commons reports:

Although we have not had the same exact problem, we do see the "Moof" when saving or opening from a NetWare server with CodeWarrior 5.0. We use Mac OS versions 9.0 and 9.1 with iMacs, and G3's.

Apparently, the issue is not limited to the NetWare client, either. Michael Sayer said he sees this with DAVE accessing a Windows NT server.

Mac OS X 10.1 to be released today; Windows XP ships on new PCs. September 25, 2001 -- Apple is expected to announce the shipping of Mac OS X 10.1 (US $129, upgrade free plus shipping, or free at Apple retail stores) at this morning's keynote address at Seybold San Francisco. The new version offers several important cross-platform enhancements:

Many software developers of network and other software are considering this the real "1.0" version of Mac OS X, as it contains significant API's and kernel modifications. Many Mac OS X-native applications (such as Microsoft Office X, Virtual PC, and DAVE), will require Mac OS X 10.1 or later.

Coincidentally (?), new PCs began shipping with Windows XP yesterday. The new Microsoft operating system won't be for sale by itself for another month.

VPN hardware gateway adds support for Win, Mac, Linux, and Unix. September 25, 2001 -- Yesterday, Nortel Networks announced that its Contivity VPN gateways will soon support all major platforms with release of client software. A press release promises to support virtual private network access for Windows, Mac OS, Linux, Solaris, IBM-AIX and HP-UX without requiring upgrades to the VPN gateway. The Contivity Mac and Windows clients are now available; the Unix clients well ship before the end of the year. We've added Contivity to our list of cross-platform VPN products on our Network Solutions page.

Novell releases X-platform server NLM. September 25, 2001 -- Last week, Novell released Native File Access Pack (US $299 per server, free upgrade for owners of NetWare maintenance or upgrade protection ), a server add-on that enables Windows, Mac OS, Linux, and UNIX clients to access file storage on Novell NetWare 5.1 servers without special client software. Native File Access Pack provides the the following:

(Mac OS X 10.1 should be able to access using all three of these methods.)

All clients are managed through Managed through Novell eDirectory. Novell also said that Native File Access Pack will be included free with NetWare 6 when it ships next month. (Thanks to Patrick Fergus and Michael Szpisjak for alerting us to the release.)

NetWare/AppleWorks easter egg or glitch? September 25, 2001 -- Dan Pusateri found a strange artifact when accessing a NetWare volume from AppleWorks using the Prosoft NetWare Client 5.13:

When navigating in the NetWare volume and you're deep in a folder and look at the path in the pull down menu to get to the Desktop for instance - instead of seeing the word "Desktop" and the volume name I will see "Moof" in those spots.

"Moof" is the signature slogan of Clarus the dogcow, the Apple developer mascot who appears in the Print Setup dialog of Mac OS 9 and earlier.

If anyone else has seen this, please let us know.

More on Outlook 2001 crashing with Type 2 error. September 25, 2001 -- John Daly adds some more details to the problem of Type 2 errors with Outlook 2001:

About 20 percent of the people I upgrade to Outlook 2001 have this problem. Of those, half of them have had the problem go away for no reason. The Exchange admins and myself worked for a week on one, changing the profiles, changing what server the user was located on, resetting everything from scratch, all to no avail. Then one morning when we hadn't changed anything for a day or so, the user calls me and tells me it works fine now.

I will note one additional thing about my problem that isn't posted on your website: It doesn't crash unless you leave it sit idle for 45-60 seconds. As long as the users are active, Outlook 2001 works fine. If they pause in writing an email to answer the phone, in about 45-60 seconds, it will unexpectedly quit with a type 2 error.

CD-ROM problems with BlueLabel Power Emulator. September 25, 2001 -- Jerry Martin can't get Lismore's BlueLabel Power Emulator to recognize his CD-ROM drive:

I've just bought a copy of BLPE from the online store - it's available online again - didn't realize that the site had been down!

Well I've been having some problems. I have a PowerBook G3 and a PowerBook 1400CS. (I also have SoftMac 2000 running on a Dell Pentium II, but that's doesn't really count! ;-)

My problem: on both machines I can't get the CD-ROM drive to work. Whenever I enable it on any of the devices in the standard-dual IDE controller, the emulator quits with an 'error type 3' when trying to load the controller. I can create disk images and use PTS-DOS but if I can't use the CD-ROM how am I supposed to install Windows! The only way I can get the emulator to even boot is to disable the CD-ROM drive... =(

Does anyone have any ideas as to what might be wrong. I am running MacOS 8.1 on both machines and have BLPE 1.6SE. I have read somewhere that there is a components update 2, but the 'updates page' makes reference only to the version I have BLPE1.6SE which supposedly only contains components update 1. Does anybody have these updates or where can I get them?

Maybe I'm doing something simple wrong. I've tried using 'default settings' [cmd][D] but that doesn't help either.

If you've seen this problem, please let us know.

MacWindows Cross-platform Network Solutions page updated. September 24, 2001 -- We've updated the product listings the MacWindows Cross-platform Network Solutions page. We've updated the descriptive information and the links to manufacturer's product pages. We've also added links to the Amazon.com product pages so you can now compare prices and make purchases.

Fix for problem with Outlook 2001 not accepting meetings. September 24, 2001 -- Responding to our Sept 20 report for a problem with Outlook not accepting meetings, David Hanke found a solution:

The solution [is] to remove his delegate and then re-add her.

He found the answer at the Mac Manager list web site.

Solution for AIM through firewall: Use Port 80. September 24, 2001 -- Two readers sent in the same solution for our Sept. 6 problem report of the inability to use the America Online Instant Messenger through a corporate firewall. Rick Zeman stated it like this:

Christopher should type 80 (default is 5190) in the port field above the SOCKS and HTTPS choices.

Ron Bischof gave some more info:

You can accomplish the same result as the Windows version by setting the port number under the Connections section of preferences. A port scan will reveal any open ports, but frequently port 80 (HTTP) or port 23 (Telnet) will work.

Suggestion for problem of Win2K servers not visible in the Chooser. September 24, 2001 -- Nick Collingridge added a comment to our lengthy discussion of Windows 2000 Server disappearing from the Mac Chooser. There are number of problems that can cause this symptom. Collingridge found the same cause as another reader:

In response to the item regarding Win2K servers not being visible in the Chooser, I have seen this sort of problem when there's no AppleTalk Seed Router on the network, and there's only the default zone. This can easily be remedied by using the Win2K server as an AppleTalk Seed Router. It certainly fixed some problems for me.

If your using multiple AppleTalk routers on a network (in Windows 2000 servers or elsewhere), it is best to have one (and only one) designated as a seed router. We had another reader last year say that reconfiguring the seed router fixed the problem.

Possible cause DHCP problem; occurs with 9.1 as well as 9.2. September 24, 2001 -- Howard Modell sees the DHCP problem with Mac OS 9.1 as well as 9.2, and thinks the Windows DHCP server has a role:

This is a problem I and others with Macs see at work. Our company's network is Windows NT 4 based (though moving towards Win2K). Ever since upgrading to 9.1 (and it is not fixed with 9.2.1), DHCP seems to be "broken". All 9.x Macs demonstrate the problem.

Basically, if TCP is switched to DHCP, the Mac goes into a "freeze cycle", repeatedly reporting bogus ˆIP's (beginning 169.x) with the same IP given for both machineIP and gateway/router, and a subnet mask of 255.255.0.0. The Mac freezes for 30 seconds, provides a bad IP, allows a few seconds to do something, then cycles, fetching another bad IP.

I read on one of Apple's BB that the problem might be that NT's DHCP server is returning a badly formed packet (missing an endbyte) and the OT software is rejecting it and trying again. The same someone said that using BOOTP worked for him, and so it does .. in those cases where there is a BOOTP server available.

Excel file problem on NT SFM server with Mac client. September 24, 2001 --Jonas Holmström is having a problem opening Excel files on NT Server:

When I open an .xls who is copied to the Mac volume on the NT Server I get the message ".xls cannot be saved because the disk I locked" But I can open an Word file with no problem.

If you've seen this problem, please let us know.

Close Combat IV and V won't run on VPC 4. September 24, 2001 -- We've added SSI's Close Conbate IV and V to our Virtual PC Incompatibility list. A reader named Sterling described these problems with running

When I load Close Combat IV and V the CD icon DOES mount, allowing me to install the game in VPC. The CD is required to play. After installation, the CD will again mount in the VPC drive window. I get the game startup screen, but when I hit play, there is a long delay followed by a prompt that says "cannot located CD-ROM." I have a Mac Titanium/400 mhz/256 MB/OS 9.1/10 MB HD/ a functioning DVD drive, with VPC 4.0.2 loaded.

If you've seen this problem, please let us know.

Free standalone Windows disinfectant for Nimda virus. September 24, 2001 -- Sophos has posted a free standalone utility for Windows which detects and disinfects the W32.Nimda virus. The virus has been widely reported as infecting Windows servers.

Tutorial on cross-platform Javascripting for IE. September 24, 2001 -- Apple's Developer web site has published an article by author Danny Goodman about programming Javascript and Microsoft Internet Explorer. Of the article, Apple says:

Although the Windows and Macintosh editions of Explorer are siblings, a number of specific differences can surprise the unwary developer. See what Danny has to say about DOM implementations, event types, mouse tracking, and more.s

TunnelBuilder problem with Mac OS 9.2.1. September 20, 2001 -- Ed Dyer reports that the TunnelBuilder virtual private network (VPN) client doesn't work with Mac OS 9.2.1:

The dialup TunnelBuilder from Efficient (formerly NTS) doesn't seem to function even after a reinstall. It reports some error and when looking at the log there is some "LCP echo" which did not appear previously. I'm pretty sure it has something to do with the new version of Open Transport, but haven't tried to install and older version yet.

Let us know of your experience with TunnelBuilder and 9.2. this problem.

StuffIt Deluxe 6.5 lets you create apps, better Palm support, Tar support. September 20, 2001 -- Yesterday, Aladdin Systems released StuffIt Deluxe 6.5, an major upgrade to the cross-platform compression utility for Mac OS 9 and OS X. Among the new features:

(Pricing: US $79.95; upgrades US $19.95 until January 31, 2002; free upgrade if purchased StuffIt Deluxe 6.0 after August 19, 2001 with proof of purchase.)

Another way to refresh DHCP on Mac OS X. September 20, 2001 -- In response to yesterday's tip on using Unix commands in the Mac OS X Terminal application to get around the problem, Patrick Scott sent us another way to do it (warning to Mac users, Scott is speaking in Unix):

Another way to force a refresh of DHCP is to HUP lookupd. Couple of ways to do this - ps -aux | grep lookupd and sudo kill -1 [pid]. I su to root and execute:
ps -aux | grep lookupd | grep -v grep | awk '{print $2}' | xargs kill -1

I also run similar to refresh the Dock and Finder; for example, to relaunch the Dock if it gets stuck:

ps -aux | grep Dock.app | grep -v grep | awk '{print $2}' | xargs kill -1

AFP server disconnect issue sounds like DHCP problem with OS 9.2.1 September 20, 2001 -- Bryce Steiner is having this problem with Mac OS 9.2.1, which sounds like it could be related to the DHCP problem we've been reporting:

I just upgraded a Mac G3 to OS 9.2.1 from 9.1. I have a problem that I haven't had before. The Mac will disconnect from the Server and the shares will disappear with an AppleShare Server Message that says "the File Server's connection has unexpectedly closed down (date)" I thought at first my Windows 2000 server went down, but it didn't and the other Macs that I have kept the shares just fine. OS 9.2.1 is the only one with the problem.

PPP Callback from NT: works from VPC, but not Mac. September 20, 2001 --Matti Haveri asked if there was anyway to get Windows NT to call back a Mac to establish a PPP connection. He also told us what works, and what doesn't:

It seems that PPP callback from a NT server to the Mac isn't possible. I can establish a PPP connection via modem callback with Windows 95 client via Virtual PC. The server gives me an IP-number (DHCP) and access to the NT network. Connecting via Virtual PC was surprisingly snappy but for other reasons I need a "native" solution.

If on the Mac side I set the same username and password to the Mac PPP client (Mac OS 9.1's Remote Access), the server disconnects with authentication failure and doesn't even go to the callback phase. Same with the older FreePPP 2.6.2. (FreePPP's info window does mention LCP but you can't configure it). Mac OS 9 ARA server has callback but the client doesn't seem to support callback from a NT server.

The only Mac PPP client that may have this callback capability from a NT server is AccessPPP. AccessPPP seems to be a variant of the original old MacPPP and it also seems to be Japanese only. I couldn't find a site where it still could be downloaded.

Our IT staff wants to use callback for security reasons. Am I out of luck? MacWindows site didn't have an answer in October of 2000.

If you know how to accomplish this outside of Virtual PC, let us know.

Special discount for ExtremeZ-IP and Joint Color Central 4.0. September 20, 2001 -- Group Logic and ScenicSoft announced a 10 percent discount on Group Logic ExtremeZ-IP with every purchase of ScenicSoft Color Central version 4.0. ExtremeZ-IP is Windows 2000 and Windows NT file and print server software for Mac clients over TCP/IP. Color Central is an OPI and print management solution. Of the two products, the companies said "Used together, the products provide a comprehensive solution to speeding and streamlining digital workflows, eliminating long wait times for workstation users, and overcoming the performance limitations of mixed Macintosh and Windows environments." The discount pricing is available to new Color Central users and those upgrading, and requires purchase of ExtremeZ-IP before December 31, 2001.

More wireless problems with Xsense Aero. September 20, 2001 -- Bohdan Zachary is another reader having problems with the Xsense Aero wireless router on AirPort networks. He describes a number of problems and says "For what is purported to be Mac friendly...the Xsense Aero has cost me one day out of this weekend." We've posted his full report on our Cross-platform AirPort Special Report page.

FileMaker Pro 5.5 runs on Citrix MetaFrame 1.8, Win Terminal Services. September 20, 2001 -- FileMaker, Inc. announced that FileMaker Pro 5.5 (worldwide English only) now runs with Citrix MetaFrame 1.8 for Windows 2000 Server, an application sharing server, and with Microsoft Windows 2000 Terminal Services (a similar technology but without Macintosh clients). FileMaker, Inc., is also providing support and documentation for FileMaker Pro 5.5 over Citrix MetaFrame 1.8, as well as documentation on running FileMaker Pro 5.5 over Microsoft Windows 2000 Terminal Services.

Outlook 2001 for Mac won't accept meetings. September 20, 2001 -- Debby Garcez sees this problem with Outlook 2001 for Mac:

I have one user who's not able to Accept any meeting. He can Decline but the Accept button is grayed out.

If you've seen this problem, please let us know.

Workaround for ISA Proxy problem. September 20, 2001 -- Todd Mogilner sent a workaround for the problem with Macs and ISA Proxy.

I have two pieces of information regarding this:

1. The experience that I have had is the only time I get locked out by the ISA Proxy server is when I am connected to network drives on a Windows 2000 server.

2. Netscape 4.0.8 and Netscape 6.1 do not experience this problem.

That is at least a work around for some of our users.

Assessments of VPC on top-end Mac. September 20, 2001 -- Asa Weinstein commented on running Virtual PC on the Power Mac currently with the fastest available processor and Mac OS 9.2:

I am running VPC on an 867 MHz G4 with 640 MB RAM . 512 MB is assigned to VPC although I don't think that more than 384 MB makes much difference in performance. It runs Windows 98 2nd Ed extremely well. Most tasks about a PIII 266 speed. Video performance is poor though. Win 2000 is acceptable but significantly slower than Windows 98 2nd ed.

However, Gary Sammons can't get it to work.

I recently purchased a new G4 867 with Mac OS 9.2. I have been unable to run VPC 3 or VPC 4 reliability on this machine. I just sold by 533 G4 w/ system 9.1 and VPC 3 worked better that VPC 4 did. On that machine VPC 3 worked well... VPC 4 produced a few crashes.

On the new unit I get all kinds of crashes. VPC 3 just crashes. VPC 4 looks up the machine.

We at MacWindows have not had a problem with Virtual PC on Mac OS 9.2 (though we run it on a somewhat slower Power Mac...)

Microsoft will ship Office for Mac OS X in November. September 19, 2001 -- Today, Microsoft announced that Microsoft Office v.X for Mac will ship in November. This new version will require Mac OS X 10.1, which Apple says it will ship later this month. In addition to Excel, PowerPoint, Word, and Entourage, Office v.X will include MSN Messenger 2.1. Microsoft told MacWindows that the file formats of Office v.X will remain the same as Office 2001 for Mac, so file compatibility with Windows versions remains the same.

(Pricing: US $499 full version, $299 upgrade, $399 standalone versions of Word, Excel, PowerPoint. special upgrade for Office 2001, $149.)

Another fix for Win server problems with large number of files. September 19, 2001 -- Bryce Steiner attributes the problem with copying large numbers of files between Macs and Windows 2000 servers to a font problem:

I only see this problem of copying a large number of files to a Server when there is a file in use such as a font on a Mac being in Adobe Type Manager that is actually located on the Server (even if it is not in activated in ATM Deluxe) other than that it all works fine. Every weekend I back up about 26,000 files (30 GB) to another Win 2000 server using Explorer all started at the same time.

Many other readers have offered solutions and fixes, which you can read about on our Windows 2000 Server Special Report page.

Dealing with Windows 2000 Server/Chooser problem. September 19, 2001 -- Kevin Skinner reports how he deals with the problem with Windows servers disappearing from the Chooser.

I know I am speaking up a little late but I have the same problem on a new Win 2000 Server SP2 that we just set up. The server was not showing up in the Chooser for our Mac users but they could connect by using the IP address. It has (2) built in 10/100 NICs. Both of them had been setup and both had AppleTalk installed and checked as active. I found that the properties for AppleTalk are very slim. Just the Zone and a check box that lets that adapter accept incoming connections. I have one connection disabled (for various reasons) but the AppleTalk associated with the disabled one is the one that had incoming connections "Checked". As soon as I checked it on the other Windows informed me that I can only have incoming connections on one NIC so the other one is now unchecked for me. Now the users can see the server in the Chooser and all is well.

Solution for problem with attachments in Outlook 2001: fix file mappings. September 19, 2001 -- Two readers have written to say that the solution to a problem of encoding attachments in Office 2001 to Windows users is to make some changes in the File Mappings area in the Internet control panel. We've posted the fixes on our Outlook 2001 Special Report page.

Tip for handling Mac OS X DHCP problems. September 19, 2001 -- Timothy Dove has a suggestion for working with the DHCP problem with Mac OS X.

I have encountered what I can only assume is a DHCP issue. I use an ADSL connection, and from time to time, I can no longer surf. I have only experienced this with OS X though. The fastest fix I've found is to go into the Terminal, and type:
sudo ipconfig set en0 BOOTP <return>
sudo ipconfig set en0 DHCP <return>

In my experience, this allows you to execute the command without having to log in as root. It will ask you for your password (must be done by an admin user). After this, I always regain my connection.

Craig D Sutherland describes his experience with the problem:

I also have experienced the DHCP problems you and others described. These started at the time I installed 9.2.1.

Hardware: 733 MHz Tower 768M RAM 10.0.4, 3 partitions- 10.0.4 & 9.2.1, 9.2.1, data. Dual 800 1G MHz 10.0.4/9.2.1

Problem with DHCP in OS X in both machines. No problem with when booted from 9.2.1 or from other Macs on the LAN running 9.1

SWBell DSL line routed through IPNetRouter in a 7100 running 8.6.1. Dual Ethernet card setup. Original config was a static route DHCP setup- one I had been using for a year without a problem. IP Forwarding and DNS forwarding both are on in IPNetRouter.

Was able to ping, get e-mail, Timbuktu- but no DNS/Web access in OS X. Reconfigured IPNetrouter. Port 80 was not "working".

Checked the Routes in IPNetrouter- then established a new static route from the internal LAN side 192.168.x.x to the nameserver for SWBell.

Setup up the Domain Name Servers box in Network Prefs in OS X clients to include both the LAN server address and the SWBell nameserver address.

Seems to be stable now, but thought I was crazy for a while (still may be?).

More on cross-platform StarBand satellite access. September 19, 2001 -- Macworld's Christopher Breen has added a Part 2 to his article on using StarBand Satellite Internet connection with Macs and PCs. Then new addition discusses the newer model 360 modem. (You can read Part 1 here.)

(For more on StarBand, see the MacWindows reader reports on using satellite connections with cross-platform AirPort networks on our Cross-platform AirPort Special Report page.)

A Better Finder Rename 4.0 ships for OS X and OS 9. September 19, 2001 -- A Better Finder Rename 4.0 (US $14.95) is a new version for the file-renaming utility, now available for Mac OS X as well as Mac OS 9. A Better Finder Rename is a contextual menu plugin that lets you rename multiple files, as you might need to do when transferring files to Windows.

Long file names, Windows NT Workstations and AppleShare IP. September 19, 2001 -- Paw Meng Mortensen

AppleShare 6.xx is seen as a FAT format on the Win-clients. The shared name of the disk therefore is only working with a length of maximum 11 letters. One suggestion is to share the Mac and Win-share with the same name. If not the root structure on Mac´s and PC´s is not working well.

I got this information from Extensis-support on Portfolio server running on a MacServerIP in a shared MAC/PC environment. And their support was very fast.

Apple and Microsoft pitch in: Apple donates to $1 mil to families of fallen rescuers; Microsoft pledges $10 mil in tech donations, matching funds. September 18, 2001 -- Yesterday, Apple and Microsoft both said they were helping victims and families of last week's World Trade Center disaster. Steve Jobs, in a letter to Apple employees (reproduced at MacNN and confirmed by MacCentral) said that Apple is donating $1 million to the American Red Cross Disaster Relief Fund for the purpose of supporting the families of the "firefighters, police and other emergency response personnel who lost their lives." Apple will also "donate an iBook to each of these families with children this holiday season.

Microsoft announced it was providing matching donations from its employees up to $12,000 per employee annually. Microsoft also said it providing a web-based family location system to help the "Red Cross's efforts to reunite survivors and their loved ones." Microsoft says these efforts are part of it's "pledge of US $10 million to support relief and recovery efforts."

To help: American Red Cross, the United Way September 11 Fund, the official New York City web site. (Also, buy DAVE on the web this week, all proceeds go to American Red Cross.)

Apple cancels AppleWorld Paris due to security concerns. September 18, 2001 -- Yesterday, Apple has canceled AppleWorld Paris show that was to have occurred September 26-30. The press release quotes Apple CEO Steve Jobs saying "We're canceling Apple Expo in the wake of last week's devastating and tragic events. We're sorry to disappoint our users and developers, but their safety is our primary concern."

Large file copy problems on NT, 2000 can be fixed with index rebuild, moving Mac volume. September 18, 2001 -- Vickie Slaydon as sent another fix for the problem with Macs doing large file copies on Windows servers.

It has happened to us before. A couple of things can cause this:

1) If you have created Mac volumes at the root folder; or

2) If you have greater than 65000 files and folders on the volume.

Your index for the server volume gets out of whack. You can move the volumes down one level of folders from the root. You also need to stop/start the File Services for Macintosh, but before doing so, you must rebuild the root drive share INTENTIONALLY damaging the index for it to rebuild with the DIR command found in KB article 147909.

We note that having the Mac volume at the root volume causes a number of problems that we have previously reported (such as here for instance).

Responses to Java Citrix client for OS X. September 18, 2001 -- Several readers responded to last Friday's report of a Java Citrix client for Mac OS X created by Josef Kolbitsch. Rich Shone had good luck with it, and sent us some suggestions:

Downloaded from the link on your site. I had previously used the Java client launched from the terminal and this is much nicer. Now all I need to remember is the command line to enter once the window is opened (e.g. -address yourcitrixbox.yourdomain.com -width=1024 -height=768) I get around this by keeping the information on a sticky and copy paste it to the applet window. From there it works great. It would be nice to be able to save multiple configs as in the Mac, Windows, or Linux Clients. I keep hoping that the whole metaFrame product could come to OS X Server and we could run OS X Desktops via a DOS client on an Intel Machine.

Nik Sands found the same problems in this client and in a client he built himself:

I've been attempting to use the Citrix Java package for Mac OS X you posted on Mac Windows. I actually created a similar package myself, from the Java source but had serious problems using it. It looks as though the same problems exist with the package I downloaded from the link on MacWindows.

There are 3 main problems I've been having:

1. Occasionally, the client actually connects successfully, but then the (windows) login screen is erratic and I cannot log in successfully. It does not appear to respond at first to anything I do, but then disappears, and bits of it reappear and disappear again and then nothing happens at all.

2. Usually, the client crashes ("unexpectedly quit" error) on connection to the server.

3. There appears to be some incompatibility with the client and the OSXvnc server when I have an X2vnc client connected to the Mac OS X vnc server. It's as though the vnc server is receiving spurious characters and I get a lot of beepings as this "typing" is not into any particular field or window that can accept it. Once I discovered this problems, my subsequent attempts to use the Citrix client have been without any X2vnc client connected. This is a pain, as it means I cannot share the same keyboard and mouse between the three machines (OS X, Solaris 8, Win NT 4) on my desk that I usually do, if I want to use Citrix on the Mac.

Darin Duphorne notes this minor point:

I have tried the Java Citrix client for OS X. Although I couldn't test it fully because my company's Citrix server is behind our firewall and there is no fw-1 client yet for OS X, I noticed that the alert windows were only a tad bigger than the OK button and were not resizable.

Another reader with Mac problems with ISA Proxy Server. September 18, 2001 -- Bernie Blanchette reports having the same problems with an ISA Proxy Server that we have listed on our Microsoft Proxy Special Report page:

I have the exact same issue and am unable to find a solution other than "a known concern."

We still know of no workaround, but if you do, please let us know.

Firmware update fixes AppleTalk on wireless D-Link access point. September 18, 2001 -- Responding to reports of problems with AppleTalk not working on wireless routers, Mun Chin says that a firmware upgrade got AppleTalk working on his D-Link access point:

I had the same problem with my D-Link 713-P router, and got no help from their technical support. I decided to look around and found a firmware update for it and applied it. After installing it and restarting the router, AppleTalk shows up from the wireless and hub sides of the router now. Possibly there are firmware updates now to these other routers.

Reminder: use file extensions when sending files to PC users. September 18, 2001 -- M. F. Kieran reminds us that Mac users should use the proper PC file name extensions to help PC users open your files:

Try adding .doc .xls or .ppt depending on the type of document to be sent to each Mac-created file. This seems to allow PC users to open the Mac attachments I have had this problem when sending files and this workaround seems to work.

We've said this before, but it's well worth repeating.

Yahoo's Emergency Relief page. September 14, 2001 -- Make a donation to the emergency relief efforts-- Yahoo's Emergency Relief page has a list of agencies and links for donations.

New York City web site has up-to-date info. September 14, 2001 -- The New York City official web site has up-to-date info on how you can help the victims of last Tuesday's disaster, and how people can get help.

DHCP errors update: OS X also has problems. September 14, 2001 -- We collected all of our reports on DHCP problems with Mac OS 9.2 and placed them together on our Mac OS 9 page. We also have a couple of new reader reports. Graeme Bennett, Editor of MacBuyersGuide.com, told us that at least one Apple technician has acknowledged a DHCP problem in OS X and provided a workaround

Apple has acknowledged a bug in 10.0.x where Mac OS X is not setting up the default route correctly to support certain DHCP configurations. A message from an Apple technician on the darwinos-users mailing list says the workaround is to manually change the route.

Jamie Anderson is seeing the problem we reported on September 12 about connecting to the @Home IPS, and provides a workaround:

I, too, have been experiencing a more frequent loss of connectivity to @Home recently. I have been blaming @Home and Code Red, though. I hadn't attributed the problems to 9.2. I don't go through the whole reboot procedure that your reader Peter Mitchell describes, however. I go to the TCP/IP control panel and in the options window available while in the advanced user setting I disable TCP/IP, close the control panel saving the changes, and then reopen the control panel and reactivate TCP/IP (and also uncheck the 'load only when needed' option). That usually refinds my @Home 24.x.x.x IP.

TIP: Solution to Outlook 2001 attachment problem. September 14, 2001 -- A pair of readers responded to yesterday's report by Michael Smith regarding attachments in Outlook 2001. Dr. Tom Hayes has a simple solution: add some domain information to the TCP/IP control panel:

I had the same/similar problem that reported the same error.

The problem turned out to be in the TCP/IP control panel. Basically the FULL server address/name was 'server.subgroup.domain.ie' rather than just 'server.domain.ie'

Within the Outlook setup I had used both the IP address and the full name and everything was configured properly, but return the quoted error whenever I actually went to use Outlook.

The solution was simple, I just had to add 'subgroup.domain.ie' to the 'search domains' in the TCP/IP control panel, in addition to 'domain.ie', and everything worked fine.

Luis Antezana has also seen this problem, and posted a long list of recommendations for using attachments in Outlook 2001, which you can read on our Outlook 2001 Special Report page.

TIP: syncing ipaq/PowerBook with VPC via infrared. September 14, 2001 -- Responding to our reader reports about synching a Pocket PC (Windows CE device) in Virtual PC, Aziz Larbaoui told us that he uses infrared for synching:

You need to initiate a partnership between the iPAQ and the PowerBook via the infrared port using Virtual PC 3 or 4. Then synchronize via Ethernet using a PCMCIA card loaded in the iPAQ. This has been working great without any problem.

Previous readers have suggested using a serial cradle and a USB-to-serial converter.

Reader problem with VPC 4 and Windows Me. September 14, 2001 -- Viswanath Tumu reports a problem getting Windows Me running in Virtual PC 4.0.2

I have been having problems running VPC 4.0.2 with Windows ME. I would like to report three problems... (1) After doing a clean install of Windows ME and before I have had installed any other programs at all, Windows ME keeps crashing if I install VPC Additions;
(2) if I do not install VPC additions, the number of crashes is reduced (the blue screen of death), but I keep getting two error messages while using Internet Explorer /Outlook Express: (a) Explorer has caused an error in KRNL386.exe and (b) Explorer has caused an error in GDI.exe

I may mention that VPC puts in some video drivers and this may be the cause for the GDI error message which refers to the Graphical Display Interface.

If you've seen this problem, please let us know.

Citrix client for Mac OS X. September 14, 2001 -- Josef Kolbitsch has created Citrix client for Mac OS X, and was wondering if MacWindows readers would be interested in trying it out:

I am working in Macintosh-support for Graz, University of Technology (Austria/Europe), and currently I am testing the Citrix Java-client. I found out that it was rather annoying for the users to start the Java-client from the command-line, so I created a Mac OS X package containing all files from an installed version of the ICA Java client. The package only contains a custom icon, a JavaApplicationStub, the Java-files and a description-file of the package. I put the OS X package together with the documentation into a udif-disk-image for the user's convenience.

Maybe there are some OS X users who want to try it out and let me know if there are any problems or there is something to do better! (josef.kolbitsch@tugraz.at)

Of course, if you do try out Kolbitsch's Citrix client, we'd like to hear your impressions as well. (Citrix makes application severs that run on Windows servers--see our Citrix special report for more information.)

Helping with the World Trade Center/Washington/Air Disasters

Give blood. The American Red Cross is advising North Americans who want to give blood to call 1-800 GIVE LIFE or contact your local hospital or health care system. The New York Times has a list of blood donation centers in and around New York City.
Donate money. The American Red Cross has a page for donations for the disaster, or you can call 1 800 HELP NOW. The Red Cross is providing food, shelter, and counseling for emergency workers (many whom are volunteers) and victims.
World Trade Center Survivor Database. A World Trade Center Survivor database has been set up to help people search for missing people. If you know of any survivors, you can add them to the list.

Buy a cross-platform product, help victims

Buy Thursby products now and fund the disaster relief effort. September 12, 2001 -- Thursby Systems has announced that from now until September 21, the company is donating all sales from its on-line store to the American Red Cross for the disaster relief effort in New York and Washington, DC. Thursby's pledge includes all of its cross-platform networking products, including DAVE, MacSOHO, and MacNFS, and is effective immediately and will continue through Friday September 21.

William Thursby, president of Thursby Software Systems said "I encourage other businesses to follow our example and help us make sure the families and victims of these terrible acts get the resources they need."

Aladdin will donate a buck for each web sale to disaster relief. September 13, 2001 -- Aladdin Systems yesterday announced it is donating $1 of each sale from its Website over the next 30 days to help aid victims and families of the tragic terrorist attack in New York city, Washington DC and Pittsburgh. The funds from Aladdinsys.com sales will be donated to the American Red Cross. Aladdin Systems makes cross-platform StuffIt line of compression products for Mac, Windows, and Linux, as well as other utilities.

PagePlanet will give half of plugin MGI sales to rescuer survivor fund. September 13, 2001 -- PagePlanet Software, Inc. will donate fifty percent of all gross sales of Modular Gateway Interface (MGI) to the fund being set up to assist the survivors of the fire and police forces who lost their lives in the World Trade Center tragedy. The funds will be placed in escrow until September 30, 2001, and will then be transferred to a fund being established by the New York Fire Department and New York Police Department to aid the spouses and children of the hundreds of rescuers who lost their lives. MGI is a plug-in for WebSTAR server for Macs and the IIS server on Windows NT that allows web developers to integrate over 100 functions from counters to shopping carts with HTML-style tags.

Other MacWindows News (Sept. 13)

Another attachment problem with Outlook 2001. September 13, 2001 -- Matthew Smith is having a another problem with Outlook 2001 and attachments that is different than the attachment problems listed on our Outlook Special Report page:

Since switching to Outlook 2001, we have the following problem. When sending emails with certain attachments (mostly jpeg files) to the Internet, the following error occurs and the message will not send:
Your message did not reach some or all of the intended recipients.
The following recipient(s) could not be reached:
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=US;a=;p=SCM;l=DILBERT-010830185035Z-2256

MSEXCH:IMS:SCM:SCM1:DILBERT 0x80070057 (00050311) Conversion to Internet format failed

I use a client other than Outlook 2001 for my local mail... it's Mac OS X's Mail.app. When I send the message from a user to myself from Outlook 2001 with certain attachments, it screws up the IMAP client. It doesn't show the email that has the attachments or any after it. If I log in via outlook 2001 and delete the offending email, suddenly all the emails show up again. This has got me baffled! The only workaround I've found so far is to put all of the files into an archive (.zip or .sit) and send that. It works, but I wish I could solve the problem as it is very troublesome for the user experiencing it.

If you've seen this problem, please let us know.

Reader can't get Outlook 2001 working. September 13, 2001 -- Leland Jory can't get Outlook 2001 up and running:

I've seen your postings about people getting Outlook 2001 working under Classic on X. I can't even get it working in OS 9.x! I keep getting that frickin' "Your Exchange Server is not responding" error. I used to be able to connect using 8.2.1 and the 2K1 Beta, but the full-blown version won't work. (And yes, I've created a Hosts file with the correct settings.)

When installing, I completely deleted everything remotely connected to the Outlook 2001 Beta (I may have even done a clean system install since then). Still no joy. Actually, it's not that big a deal for me because I can access my company email through a Citrix session (Java client), meaning I don't have to launch Classic any more.

Suggestions for problems with Mac OS 9.2 and DHCP. September 13, 2001 -- A number of readers wrote in again to report problems with DHCP in Mac OS 9.2, several with workarounds. Jack Jackson has a suggestion:

I would suggest to your readers having problems with networking in Mac OS 9.2.1 that they move their "Open Transport Preferences" and "TCP/IP Preferences" files from the Preferences folder to the trash then restart and reapply their network settings. Several people have noted that this procedure cured their strange network problems after updating to 9.2.

Bhavesh Patel of the Mac Driver Museum gave up and uses static addressing:

My iMac has the same DHCP problem after upgrading from 9.1 to 9.2.1. My DHCP server is an SMC Barricade cable/dsl router. DHCP works fine with my PC's running 2000, 98 and Macs running 8.6, 9.1.

With 9.2.1 my iMac will get an IP address but stops network traffic after about 10-15 minutes. If I go to the TCP/IP control panel and change my profile, which forces a DHCP request, the iMac obtains another address and functions again for a while.

I've since switched to static addressing and haven't had any further problems. Seems like something broke in Apple's DHCP client implementation.

Glenn Henshaw has a workaround:

I saw the 0.0.1.x address today. I did it to myself by asking for a DHCP address while TCP/IP was set up for PPP.

I use IPNetMonitor from Sustainable Softworks to renew the address. It's more reliable than playing with the TCP control panel.

Shawn Post also has a workaround:

I get strange IP addresses (like the 0.0.1.xxx) and for some reason the G3's and the G4 won't respond to the DHCP server (router/switch)

I had the above problem occasionally with 9.1. I haven't actually had this problem with 9.2 yet but with 9.1 if I take the TCP/IP control panel and change it to something other than DHCP save this setting and open the Chooser and try to connect to a TCP/IP only server. After this change TCP/IP back to DHCP and the problem goes away.

Occasionally this is repeated several times to get it to work.

Graeme Bennett (Editor of the Mac Buyers Guide):

We have also been experiencing this DHCP problem. Strangely, we noticed it Sept. 8 and only affects our Mac OS X installation. We're wondering if it could possibly be related to the Unix clock rollover.

We've been reading a growing number of reports of problems accessing DHCP information from within Mac OS X and the problem has suddenly begun affecting our (ADSL) Internet connection in Mac OS X. Mac OS 9.1 on the same machine works fine, and the settings are identical under OS X. For some reason, though, Mac OS X can't seem to negotiate DHCP settings successfully, and can't access external domain names. (Our internal intranet hosts still work.) iDisk volumes still mount, and we can still ping hosts, so we know that TCP/IP is still working. As noted in your report, our Windows machines on the same hub all work fine. It's all quite mysterious.

September 12, 2001 -- San Francisco was virtually shut down yesterday in reaction to the horrific loss of life in New York and Washington and on the four airliners. Local officials and office building owners took this action as a precaution, but towards midday, the stillness of the city seemed to be more of an expression of mourning than fear. We had to explain to our children why their schools were closed, why the adults were watching TV news so much, and why we were calling so many relatives and friends on the East Coast that we hadn't spoken to in weeks or months. We are shocked and saddened. Our deepest sympathies to the victims and their families, and to the hundreds of heroic rescue workers who gave their lives trying to save others.

Suggestion for Outlook 2001 errors with address book. September 12, 2001 -- We've had several readers response to our August 30 report on a new address book problem with Outlook 2001. Shane Palmer says he has read about the problem elsewhere:

I am having the same problem with Outlook 2001, and after browsing through the miscrosft.public.outlook.mac newsgroup I see that several other people are having this problem. I tried to troubleshoot by reinstalling the older Outlook 8.2.2 client on a "clean" Mac, which is a Mac that I erased the hard drive, installed OS 9.1 and Outlook 8.2.2 and absolutely nothing else. I found that I can no longer download the offline address book in Outlook 8.2.2 as well as Outlook 2001. I made sure I used a new account on the Exchange server that has never been "touched" by any PC version of Outlook or Outlook 2001 for the Mac. I have not had a chance to talk with the Exchange Server admins to see if there have been any settings changed on the servers. We are using Exchange Server 5.5 and I believe we have all of the latest service packs for Exchange and Windows.

Peter Rock has seen the problem with older versions of the Outlook Mac client:

Regarding your item "Outlook 2001 errors with address book" which referred to an error message when downloading the offline address book...This is not an Outlook 2001 specific problem. I had this error while using the "old" Outlook (8.2.2). It was related to a setting on the exchange server and was not a client issue. My system admin was able to clear up the problem by adjusting the Exchange Server parameters.

According to my system admin, the change is under "exchange server admin" (manages exchange server) "DS site configuration properties". Look for the tab "offline address book". The global address book needs to be selected (not recipients).

Suggestions for X-platform fax solution for Mac, Win, and Linux. September 12, 2001 -- Several readers responded our September 6 request for information about cross-platform fax servers for Macintosh, Windows, an Linux. Johan Gunverth has been testing Omtool's Fax SR:

We've tried this one for a month. It worked beautifully for all clients, especially Win/Outlook clients who could see their incoming faxes in Outlook. Mac clients run the stand-alone software and Linux clients run the Java-version within a browser. You need to get a digital faxboard from Digi Inc. to get all the features like incoming routing. We didn't buy it, because there wasn't any real need for an enterprise-wide fax server. Maybe in the future.

Two other readers like the look of the upcoming 4SightFax version 5.0. Morten Davidsen points out that there is no Linux Client. However, John Lockwood thinks there will be a Java client for Linux:

I believe 4SightFax version 5.0 (due out "real soon now") may be a suitable solution. I just had a quick look at their website (by the way the product is now owned by Soft Solutions). Unfortunately I could not find any information on 5.0 on their site.

However I seem to vaguely recall that the client will be written in Java (and therefore in theory would work on Linux as well as Mac and Windows). They certainly intend to officially support Mac & Windows (the 5.0 server will run on MacOS X Server).

I would like to see them include a FileMaker plugin for both Mac and Windows (currently there are no cross-platform fax solutions for FileMaker, typically FileMaker on Mac would support FaxSTF [or 4SightFax], and FileMaker on Windows would support WinFax).

Finally, a reader named Jon recommends Stalker Software's CommuniGate, which also comes with an e-mail server.

Mediafour seeks beta testers for new MacDrive with XP support. September 12, 2001 -- Mediafour is seeking beta testers to provide feedback for a new beta version of MacDrive, Windows software that enables PCs to mount most types of Mac disks. (The current version is MacDrive 2000.) The new beta version features Windows XP compatibility, an all-new interface, and improved power and speed. In addition to the beta software, testers will get a T-shirt at the end of the beta testing cycle.

HELIOS server betas for Mac OS X now available. September 12, 2001 -- HELIOS Software GmbH now has Mac OS X beta versions of its file and OPI server software, including EtherShare 2.6 (AFP server for Mac clients), PCShare 3.0 (SMB server for Windows clients, and EtherShare OPI 2.1. HELIOS expects to ship the OS X versions by mid October.

More on Mac OS 9.2 and DHCP. September 12, 2001 -- Several readers report having the DHCP problem with Mac OS 9.2 that we reported on September 6. Randal Bahner:

I've experienced a similar problem when I connected my new G4/867 to my small LAN.

I previously had two G3's and a Windows 98 machine receiving their IP addresses from a Linksys cable/dsl rounter in dynamic DHCP mode. Also connected we a couple of ethernet printers and a Linksys hub. The network ran flawlessly. 

I connected a new G4/867 w. 9.2 and I have problems. I get strange IP addresses (like the 0.0.1.xxx) and for some reason the G3's and the G4 won't respond to the DHCP server (rounter/switch) 

The router/switch is new and works fine. I suspected a hub on the network, so replaced it with a new switch and so far so good. But I found it strange that this problem seemed to crop up only after I connected the G4 to my original network. 

Shaun Wolfosn is also using Linksys router hardware:

Ever since installing 9.2 on my G4 Powerbook connected to a linksystems router w/ tcp/ip set to DHCP my computer freezes when waking from sleep. I have changed to a static IP address and it seems more stable. 

Can't connect to my AT&T toshiba cable modem without a router. Spent hours on the phone with AT&T and Apple and have had a few tech out at the house with no luck...

Peter Mitchell is using a cable modem:

I may have a similar problem. I connect to my ISP (@home.com) with my G4 Powerbook and encounter many more bad IP addresses since upgrading to Mac OS 9.2. 

Occasionally I get 0.0.0.xxx as an address. Other times an address starting with 146.x.x.x is assigned and this is also invalid even though I can ping it.  

My normal address should star with 24.64.x.x

The only way around this problem is to power down the computer and cable modem, disconnect the cable ground the cable then connect and power up all systems. It is a very frustrating procedure since it occurs about 30 percent of the time when I am connecting.

Ibrahim Dajani sees the problem at home but not at work:

I have not seen this problem at work. However, I have a home network with a Cube 450, an iMac 266, Beige G3, a Power Book G3/233 Wallstreet II and a home-made Athalon 700 PC all connected to the a 10 BaseT Hub networked it to the DHCP network of my cable modem provider. The Cube is running Mac OS 10.04 and 9.2.1 and DHCP does NOT work with it in either OS's. Luckily, the beige G3 with 9.2.1 and the iMac running 9.1 both pick up an IP address easily. The only way I can get the Cube to work with this set up is to MANUALLY enter all the relevant IP address info copied from the other two Macs. The Power Book G3 with 9.1 picks up an IP address through DHCP only half of the time. And it will work for a while then drop the IP address altogether. The manual method does NOT seem to work properly with it either. There was never an issue with the PC with Windows ME getting in on the network. p.s the " IP address (0.0.1.xxx or 0.0.0.xxx)" behavior I've seen happen over and over on both the Wallstreet and the Cube.

If you've seen this problem, please let us know.

More reports on using VPC to sync Windows CE PocketPC (Ipaq, etc) September 6, 2001 -- We have some more reader tips and comments about using Virtual PC to sync a with a Windows CE, Pocket PC device. The consensus among readers continues to be that the only way to do this is to use a USB-to-serial converter. VPC won't recognize the device with a straight USB connection. We've posted the new reports along with the others on our Virtual PC 4 special report page. Brian Doran confirmed that a USB connection doesn't work with the HP Jornada device.

Michael Nicholson sent us some details on how he syncs a Cassiopeia device using a Keyspan High Speed Serial adapter. You can go directly to Nicholson's report here.

We'd also like to remind readers that we have a tip on moving files to a Mac without Virtual PC, using a null-modem cable, on our Peer-to-Peer tips page.

NEW TIP: Using FTP in Win 2000 workstation to move files to Mac. September 6, 2001 -- Jeff Shaw describes in detail how he uses the FTP Sharing feature in Windows 2000 to move files between it and a Macintosh. We've posted Shaw's report on our Peer-to-Peer Tips page.

(We note that Mac OS X also has a built-in FTP server that can be used to share files with Windows and Linux users.)

Update to ACTION GoMac 2.1, Win interface features for Mac OS. September 6, 2001 -- Power On Software is now offering ACTION GoMac 2.1 (US $30), and upgrade to the utility that adds a customizable Start Menu and Task Bar to Mac OS. The new version adds a "quick launch" area where you can drag icons to for easy access. Version 2.1 also adds support for MS Office 2001, Apple DVD Player, and iMovie, as well as other new features.

Outlook VPN crash. September 6, 2001 -- Duane Hanson is another reader who can't connect to a virtual private network using Outlook 2001. "I have experienced the same exact problem and I have no idea what to do -- I think I've tried everything." If you've found a suggestion not listed on our Outlook 2001 special report page, please share it with us.

Problem with Mac OS 9.2 and DHCP. September 6, 2001 -- Daniel Nicole reports a problem with Mac OS 9.2 and NT-based DHCP:

I manage a LAN with about 40 PCs and 200 Mac. The machines receive IP addresses using the DHCP service on a NT 4 SP6 server. There are problems with the PCs and Macs running Mac OS 9.1,but all machines under MacOS 9.2 (Power Mac G4 733 MHz) make me crazy:

They are correctly receiving IP addresses from the DHCP servers (I can ping this machines with the correct IP addresses), but the machines are requesting and additional IP address (0.0.1.xxx or 0.0.0.xxx), out of the range of the DHCP. The consequence is hundreds of NACK's from the DHCP.

Apple Switzerland says that there is no know bug with Ethernet or Open Transport 2.77 in MacOS 9.2.

If you've seen this problem, please let us know.

Long file names, Windows NT Workstations and AppleShare IP. September 6, 2001 --Peter Forsyth is using Windows clients with an AppleShare IP server, but can't get around this file name issue:

Tough to know if this is the same problem already listed on your site, but it's similar. (Running ASIP 6.3.1 and Windows NT Workstation 6). The Windows clients see the shortened 8.3 file name of each server volume when they log in. This is especially annoying since the names of each of our 4 server volumes start with the same 8 letters!

If you know a way around this problem, please let us know.

Seeking X-platform fax for Mac, Win, Linux. September 6, 2001 -- Reader Jonathan Mergy is looking for a cross-platform fax server:

There is no real quality fax server and client system that Macs, Windows and Linux users can use on the network that I have been able to find anyway. MerlinSoft has a product called Communacado Enterprise fax that LOOKS wonderful, but after constant contact with them over the last few months and their inability to provide me anything of any kind in finished or beta, it seems they are just promoting vaporware.

Does anyone else out there know any good cross-platform fax system from both the server and user-end side? Sure, Hylafax is good on the server end (so I am told, we set it up and it was a pain) but the clients for Mac and Windows are marginal at best - especially with the common end-user.

If you know of one you can recommend, please let us know.

AIM instant messaging over firewalls. September 6, 2001 -- Christopher Plummer notes a problem with using Netscape/AOL Instant Messenger for Mac over firewalls:

My Windows friends can bypass our Draconian corporate firewall by selecting HTTP in the 'Protocol' section of the "Connection" setup dialog. In the Mac version there are the same SOCKS and HTTPS choices that appear in the Windows version, but HTTP is missing. And that seems to be the only one that works. Pretty frustrating. I sent a note to Netscape, but haven't heard anything from them yet.

Netscape/AOL Instant Messenger 3.0N comes with Communicator 4.78. Apparently the current version is Netscape Instant Messenger 4.3.1233.

If you can shed any light on the subject, please let us know.

Fourth World releases WebMerge 1.7. September 6, 2001 -- Fourth World has released WebMerge 1.7 (US $69.) , software for Mac OS and Windows that generates static Web pages from database files. The new version adds more control in the layout of index pages, fixes some bugs, and enhances AppleScript support.

TourBooker Pro, X-platform travel agent software. September 6, 2001 -- Silvamber Software is now offering TourBooker Pro, software for Windows and Macintosh for travel agents and tour operators.

Solutions for large file copy problem with Win servers. September 4, 2001 -- A couple of readers have offered fixes for the problem with large file copies on Windows Servers. (This is where you get message saying that the file already exists.) Vickie Slaydon passed along causes and a Microsoft Knowledge Base article:

It has happened to us before. A couple of things can cause this:

1) If you have created Mac volumes at the root folder; or

2) If you have greater than 65000 files and folders on the volume, your index for the server volume gets out of whack. You can move the volumes down one level of folders from the root. You also need to stop/start the File Services for Macintosh, but before doing so, you must rebuild the root drive share INTENTIONALLY damaging the index for it to rebuild with the DIR command found in KB article 147909.

Dwayne Wescombe sent us a fix that he says "has never failed:"

The Windows NT and 2000 resource kits come with a utility called ROBOCOPY. This utility is useful for many things, including copy only new files and copying only files that have changed since a given date and time. Using this utility has several advantages:

1) I have never had it fail with large file transfers between the Mac and NT/2000 environment (except where a workstation was turned off)
2) If it does happen to fail for some external reason (e.g. Workstation gets turned off) then it will continue again at the first opportunity (e.g. next time the workstation is turned back on). This requires the correct switch combination.
3) You can create a log file of all files copied/failed. Using scripts this file can then be manipulated to give you a useful report.
4) It is as fast, if not faster, than copy and xcopy.

I never originate a copy of a large numbers of files (either to or from a Macintosh) from the Macintosh. It invariably fails at some point.

We have a discussion of this issue on our Windows 2000 special report page, in case you haven't seen it before.

Apple ActiveX control for QuickTime fixes problem with IE for Windows. September 4, 2001 -- Apple has offered a solution to the problem with QuickTime and the Windows version of Internet Explorer 5.5 SP2 and 6.0 that MacWindows readers have been reporting this summer. Apple has posted an article at its developer site that tells web developers to use HTML code that "makes available the new ActiveX control for QuickTime."

Microsoft Internet Explorer for Windows, versions 5.5 SP2 and 6.0 (soon to be released) no longer support Netscape-style plug-ins, such as the plug-in installed as part of QuickTime 5.0.2 and earlier versions. Consequently, Windows customers using these versions of Explorer who visit your site may be unable to view QuickTime content in the browser. To mitigate this problem and to ensure a positive experience for your Web site visitors, you should add to your site the HTML code that makes available the new ActiveX control for QuickTime...

Users of IE for Windows can get the new QuickTime ActiveX control from Apple QuickTime site. IE for Windows users need the ActiveX control in addition to the QuickTime plugin. (Users of other browsers were not affected by the problem and don't need the ActiveX control.)

How to use Outlook:2001 in OS X for remote access. September 4, 2001 -- Adrian Black responded to our August 17 question of how to use Outlook 2001 in Mac OS X to remotely connect to his Exchange Server. Black provides details on how he does it, which you can read on our Outlook 2001 special report page.

Thursby offers MacSOHO X-platform file sharing for half price. September 4, 2001 -- Until the end of the year, Thursby Software is now offering MacSOHO for US $49, half of the usual $99 price. MacSOHO is easy-to-install and use Mac software that enables it to share files with Windows PCs. It also helps Mac-knowledgable people set up a PC for file sharing. MacSOHO is aimed at the home/home office market.

Dell Latitude with TrueMobile 1150 on AirPort network. September 4, 2001 -- Lance Lichtor sent in some suggestions for using a Dell notebook with TrueMobile wireless with an AirPort Base Station:

I thought I would share my final success in getting a Dell Latitude with TrueMobile 1150 (Windows 2000) to link up to the Internet using an Airport Base Station. Before I go on, the person at Dell with whom I spoke said that this could not be done. Nonetheless, I finally found the MacWindows Cross-platform AirPort special report page, and knew there was some hope.

Based on what was in this article, I disabled encryption on the Mac side (although I did set up a closed network). When I did this, on the PC side, I saw that there was a radio connection, but I could not get my browser to connect to the Internet. Finally, when I selected start->settings->network and dialup connections->local area connection-> and then double clicked on Internet Protocol (TCP/IP), and selected "obtain an IP address automatically" and "obtain DNS server address automatically", voilà.

For previous suggestions about the Dell TrueMobile 1150 and AirPort, click here.

Even more on accessing iDisk from Windows. September 4, 2001 -- Roy Caratozzolo describes how to access iDisk volumes from Windows NT:

I saw your posts on accessing iDisk from Windows, and I remember seeing something like this on Win NT 4 called Web Folders. Web Folders allowed me to enter the URL of my iDisk "http://idisk.mac.com/{username}", then a login window came up, I entered my info, and then up pops my iDisk.

Thomas Koons adds some notes about iDisk and WebDAV:

I was able to access my iDisk from Win 2000 thanks to your site. Those instructions worked perfectly and even behind my companies firewall! I also found a Mac freeware program called Goliath that works very well.

It has a few visual bugs but access seems to work just fine. Also Adobe Golive 5.0 can access WeDAV servers and it got to my iDisk without issue. You just need to turn on basic authorization in the WebDAV window and you are set.

See also our previous report on iDisk and the WebDAV standard.

August 2001

Problem with large file copies on Windows Server confirmed; not limited to Mac clients. August 30, 2001 -- A number of readers have verified having the same problem we reported on August 17 with copying large amounts of files to Windows 2000 Server. Alan Daly also sees the problem with Windows NT Server:

I've experienced a similar problem: copying numerous (1,000+) files from a Windows NT 4 server to a Mac client (OS 9.1) and receiving a file already exists message. My solution was the same as Steven's: copying in smaller batches.

Ed Joras suggests some workarounds:

We've seen this as well, including when NT 4 is in the mix. We've writting an AppleScript as well as used File Sync on the Mac to get around this, but both slow the process down.

Timothy Cheng sees the problem with Windows clients as well:

I have seen this problem [with Windows clients] as well. In fact, when I copy too many files, Windows will stop midway. I have a two step solution, both involving the command prompt:

1) xcopy
2) ftp

I never use the Windows Explorer to copy 'large' or 'many' (over a few hundred megs) files. It's not reliable enough.

Todd Miller also found the problem on Windows clients, but using xcopy didn't get around it.

In speaking with our server admin, I discovered that this is a problem with Windows file copies too. This problem is repeatable using xcopy on a Windows box.

Mike Maday found the problem with Windows clients and a Novell Server:

I've had the exact same problem when copying large amounts of files from an FPNW volume to anywhere else using Win 9x clients and Client32 for Novell. Internal API problem on Win 2000 server?

We have additional new reader reports on our Windows 2000 special report page. If you've seen this problem, please let us know.  

Readers confirm endcoding problems with Outlook 2001 attachments. August 30, 2001 -- A number of readers confirmed to our August 17 report about a problem with encoding attachments in Outlook 2001. (Our original report said that "Choosing Mime (or any other encoding option) doesn't make any difference.") Shelley Le Roy writes:

I can confirm this similar problem at my work place. We receive e-mail from government customers who use Macintoshes nearly exclusively. We have NT 4.0 and the standard Outlook, almost all attachments have the extra file extension of *.doc.bin for Word files. The files can be retrieved by converting them using Stuffit Expander on the Windows machine.

I have a Macintosh at home and have tried the different file formats for attachments but have never figured out the pattern. The problem has to be somewhere on the NT servers at work.

If the senders using Macintoshes send a copy to my Mac home account, I have not problems with the attachment. I am using Eudora 4.2 and lately 5.1 at home.

Pat Kelly also has some speculations:

Can I guess that this affects emails sent to users outside the Exchange domain? I am currently involved with the implementation of the introduction of Exchange to a predominantly Mac site, am not a Windows guru but this issue cropped up already. My MS colleague who installed the Exchange server said that file encoding in Outlook is set at the server. He turned off the facility that allows users to send RTF files (about the only item of choice left to an Outllook user) and this issue was overcome. (I think - still testing - complicated by remote users who can still set how encoding is handled in their pop clients).

If you've seen this problem or have an opinion, please let us know.

Suggestions for Outlook 2001 remote access in OS X. August 30, 2001 -- A pair of readers responded to our August 17 question of how to get Outlook 2001 remote access working in Mac OS X. Peter Attanasio writes:

In response Diarmuid Mallons problem with connecting remotely to an Exchange sever. I know that you have to set up a host file just like under OS 9 and I saved mine in the OS 9 desktop folder on OS Xs desktop. Then While you are Running OS X open the OS 9 TCP/IP control panel and select the hosts button and select the file you saved. You have to remember to put a blank line at the end of the host file or Outlook will crash.

Paul Lira mentions that his company has a web interface set up with the Exchange server:

We access mail via the web browser and a password keychain. We simply type in http://mail."company name".com and we are prompted with a user name, password, and domain.

Outlook 2001 errors with address book. August 30, 2001 -- Thomas McPhee has an Outlook 2001 problem we haven't heard of before:

I am having a problem with downloading the offline address book. I get the error message: \
"An error occurred while opening the Microsoft Exchange offline address book files on the Microsoft Exchange Server. See your administrator."

This never happened with Outlook 8.2. Our office just switched to Exchange 2000 from Exchange 5.5. The problem occurred on both versions of the exchange server.

If you've seen this problem, please let us know.

Ethernet and other problems with Lismore BlueLabel Power Emulator. August 30, 2001 -- Christoph Gartmann sent us his experience with Lismore's PC emulator for Macintosh:

Just to let you know my experience since version 1.0 (up to v1.6): I cannot use it. First, I have a 7100 with a G3 upgrade card and a PCI Ethernet card (BNC). This Mac is not directly connected to an Apple keyboard but to a CPU-switcher. The following problems arose:

1.) One has to ensure that the system extension for the upgrade card is first, before BlueLabel.

2.) I cannot get the emulator to work via the CPU-switcher. BlueLabel complains because it cannot find a keyboard. The stupid program doesn't continue, it aborts. Only if I connect a real Apple keyboard I can get BlueLabel to work.

3.) I cannot get Ethernet to work. BlueLabel setup offers either Open Transport or "Ethernet at Slot 0". Both versions don't function.

My contact to Lismore was via e-mail. But I only got standard answers, not helpful at all. Virtual PC doesn't have any of the above problems.

If you've seen this problem, please let us know. (We've added Gartmann's report to our Lismore BLPE special report page.)

PocketMac will sync Mac-to-Pocket PC. August 27, 2001 -- Information Appliance Associates has announced that it is developing PocketMac, a Mac OS tool for Mac-to-Pocket PC syncing. PocketMac would be the first Mac syncing software for the Pocket PC handheld platform that runs Windows CE. Features will include the ability to synchronize files, to transfer files, to install and uninstall software to a Pocket PC from a Mac. The company also said that it hopes to support Outlook 2001 and Entourage with the new software. IAA has not announced a release date or pricing information, but is allowing you to preregister to get on a mailing list about the upcoming product.

(Thanks to Dave Perry, Benoit Octave, and Brian Doran.)

Synching iPaq and Virtual PC: don't use USB. August 27, 2001 -- We had several responses to our August 17 report of problems using Virtual PC to synch via USB with an iPaq, Compaq's version of the PocketPC platform. Patrick Scott says "I asked Connectix about this long ago - no way, no how, was the answer." However, V.J. Tedesco says it can be done, but not directly with USB:

I have an iPAQ3670 that I successfully synch with Virtual PC 4 on a G4 466/DA. You can't use USB; you must buy a serial cradle and connect it via a USB to serial adapter (such as Keyspan's). I'm not sure why USB doesn't work, but from my research on the web it seems to be a problem related to the USB implementation in VPC. I'd much prefer the speed of USB, so lets hope the next version of VPC fixes this glitch.

For another approach check out this thread on MacNN.

Alex Nguyen told us about this article, though it doesn't have a lot of detail. We have some more detailed reports on using VPC to sync with PocketPC devices on our Virtual PC 4 special report page.

Software can shut down Macs from Win or Linux server. August 27, 2001 -- The APC Tracker 1.0 from Equinux is software that enables APCUPSd servers running on Windows and Linux to power off a Mac clients. When there is a power failure, the UPS-connected server sends a signal to the Macs telling them to shut down. (Thanks to Dan Schwartz.)

Getting Office 2000 to run with OrangePC. August 27, 2001 -- Dave Green sent us the solution to his problem with running Office 2000 on the discontinued OrangePC coprocessor card:

Orange Micro recommended reinstalling Windows and then reinstalling Office 2000. We did that (and upgraded from Windows 95 to Windows NT while we were at it) and everything is working smoothly.

Previously, other readers had offered suggestions, which you can read here.

Updated to ODBC OverDriver for Mac OS. August 27, 2001 -- August Software has posed ODBC OverDRIVER 3.0.3 for Macintosh, a new version of the ODBC database connectivity driver fro Macs. According to the company, new version "enhances the ability of Microsoft Office, File Maker Pro and many other Mac applications" to access ODBC databases, including MS-Access, ORACLE, SYBASE and others.

More on logging onto iDisk from Windows. August 17, 2001 -- Several readers responded to yesterday's report of Apple's iDisk now supporting the WebDAV protocol, pointing out that Windows 2000 and ME already support WebDAV. Ron Alcasid describes the procedure of accessing iDisk:

You can access WebDAV servers, including iDisk, with Win ME and 2000 without third party software.
  1. Go into my Network Places and double click Add Network Place.
  2. Enter the URL for your iDisk for the location, example http://idisk.mac.com/username.
  3. When prompted, enter your username and password.
  4. Your iDisk should appear as a "Web Folder" within My Network Places.

David Bills describes it this way:

I wanted to point out that webDAV is built into windows 2000. Just go to My Network Places and add a new place. Put in http://idisk.mac.com/[username] and log in. That will do it!

Larry Rosenstein uses Virtual PC running Windows 98 to mount an iDisk:

I'm using Win 98 in Virtual PC, and I was able to access my iDisk directly from Internet Explorer. Select the Open... command, and enter http://idisk.mac.com/username and click the Open as Web Folder checkbox. Enter your name and password in the authentication dialog and it should work.

Problems with AppleTalk and wireless not limited to Lucent Orinoco access point. August 17, 2001 -- A reader named Mark responded to yesterday's report of no AppleTalk on a Lucent Orinoco AP-1000 wireless access point. Mark is having the same problem, but with a different access point:

I have the same problem with a Xsense Aero router. None of the wireless machines on the network show up in the AppleTalk network. They are accessible however if File Sharing over TCP/IP is enabled and by typing in their IP address in the Chooser. I have one hardwired and two wireless networked computers. The wired computer is a PM8500 and the others are a 20th Anniversary Mac connected with an Orinoco wireless Ethernet converter and a G4 PowerBook with an Airport card. All can access the Internet via the router but do not show up in the Chooser. If I hardwire more than one of these computers to the the router the wired computers can see each other in the Chooser. All computers are running OS 9.1. I have found no other information on the web regarding this issue. Xsense Tech Support stated that their routers support AppleTalk over a wireless connection and the computers should be accessible via AppleTalk with no special settings.

If you've seen this problem, please let us know.

Using the Linksys and an Airport Base Station together. August 17, 2001 -- B. Etemad sent us a report on using the Linksys BEFW11S4 (Cable/DSL Router with 4-port switch) and an Airport Base Station together. We've posted it on our Cross-platform AirPort special report page.

Issue with large file copies on Windows 2000 Server. August 17, 2001 -- Steven Lugo reports of a problem with Mac clients copying large groups of fields to a Windows 2000 server:

I am a Sr. systems Engineer for a large publishing company that has several Mac client on a windows NT domain with several Windows 2000 servers. The issue that I am having is that when a user on a Mac copies a large amount of data (100 meg) from one W2k server to another Win2K server he receives an error message half way through the copy that the file already exists in the location when in fact it does not. The files consist of font files and .tif files, but if you copy those files over one at a time they copy to the server.

If you've seen this problem, please let us know.

Mac/Ipaq 3670 synch w/Virtual PC. August 17, 2001 --John Runkel wants to use Virtual PC to sync his IPAQ 3670:

I can't get my platinum G4 PowerBook to synch with my IPAC via USB. I've tried the newest stuff from Connectix and Microsoft (activesynch) but no luck.I use OS 9.1 and Virtual PC 4.02 with WDO98 (2000 seems to make no difference).

I'm forced into the IPAQ from work and don't want to give up the platinum PowerBook under any circumstances (ever) but I need to get the two to synch. I believe I'll be able to transfer my palm stuff just fine once I get initial recognition.

If you have a suggestion, please let us know.

Remote access in Outlook for OS X. August 17, 2001 -- Diarmuid Mallon asks the question:

I've got Outlook 2001 working under X. How the heck do I get it to work remotely? For the companies Windows clients, you can direct dial the exchange server, but it doesn't seem to work for X.

If you know, let us know.

Problem with encoding attachments in Outlook 2001. August 17, 2001 -- Scott Goodfellow noticed that when he sends Word 2001 to PC users with Word 2000 using Outlook 2001, the files arrive as Mac-encoded files, and the PC can't open it. However, the problem doesn't occur with Outlook 8.2.1. Goodfellow says:

Choosing Mime (or any other encoding option) doesn't make any difference.The file still appears (in Outlook 98 on NT4) as foo.doc.bin BUT (correctly) as foo.doc in Outlook 2000 on W2000. Outlook 8.2.1 (Mac) has no problems encoding Office 97-2001 files.

If you've seen this problem, please let us know.

Tip for speeding up folder browsing of Windows NT Server from Macs. August 17, 2001 -- Marco Westenbrink writes with this suggestion:

Environment: Huge network (500 GB), System 9.1 on local Macs (300 MHz).

Problem: Navigating through the folders goes extremely slow and windows don't open immediately after clicking on them.

Bottom line: After a deep investigation on your site I concluded that perhaps it could be related to the 'alias' folders, and especially the recent documents option. After removing them everything apparently works faster.

Accessing iDisk from Windows. August 16, 2001 -- An reader who wishes to remain anonymous reports that Apple's iDisk web-based storage now supports the WebDAV standard, and can be accessed from PC using Windows WebDAV software:

iDisk has WebDAV support already! There is already Windows software for accessing your iDisk from Windows. The commercial try-ware TeamDrive is available at TeamStream's web site, but there is also free software such as the Java-based DAV Explorer. The attached screen shot shows the TeamDrive software after having mapped drive Q to my iDisk. Now it's just as transparent as with AFP over IP!

Previously, iDisk supported only the AFP file sharing protocol of AppleShare, and was not available from Windows. With WebDAV, users will be able to keep an iDisk volume mounted as long as the Internet connection remains active. 

Wireless adapter options for PCs and Macs. August 16, 2001 -- Charles Martorelli is successfully using a Linksys USB adapter to connect a Windows PC to a an AirPort network:

I have a G4(2001) & G3 Pismo on my AirPort Base Station connected to a PacBell DSL Modem. I wanted to add a PC to the network. After checking around I decided on the Linksys USB adapter. My decision was basted on price and the fact I could not spare a PCI slot for a internal card. I was all set for a evening on configuration nightmares and restarts on my Widows 2000 system. I installed the software restarted and plugged in the Linksys USB adapter and that was it. It works great I even test my thought put and it is as good as being connected to the modem directly. I also logged on to Shields Up and the firewall in the AirPort Base Station is working great.

However, Dan Mangialetto is looking for a similar solution for his older iMacs, which don't have an AirPort slot. He did find a wireless Ethernet adapter:

I want to hook up some old non-AirPort iMacs wirelessly, but the USB wireless adapters are all for PC's. I found Linksys and SMC have them but I do not think they will work on the iMac.

I did find the Nokia A040 which actually connects to the Ethernet port, not USB, to make it wireless. I am pretty sure it will work with the old iMacs because their downloadable PDF document features an iMac.

If you've had experience with the Nokia device with Macs, please let us know.

Problem with AppleTalk and Lucent Orinoco AP-1000 wireless access point. August 16, 2001 -- John Young reports this problem with using AppleTalk with an Orinoco AP-1000 access point.

I've been successfully using an AirPort, but upgraded to the presumably more sophisticated Agere/Lucent unit in order to create a wireless backbone and avoid running network cable between floors of the same building. In the AP-1000 configuration application, AppleTalk is very clearly listed as one of the bridging protocols, but none of my OS 9 machines can see each other unless I use File Sharing over TCP/IP to interconnect. All communication over IP is flawless, and of course all of my Windows machines work just fine. None of the FAQs on wavelan.com seem to address this issue.

If you've seen this problem, please let us know.

Wireless for under $250 with D-link Wireless. August 16, 2001 -- John DiBease reports on a less expensive way to go wireless:

Using a D-link 713P and it works fine with the latest AirPort card and 128-bit security. Wireless Internet hooked up immediately using Apple install software. Network had a problem. Couldn't see other computers.

D-link recommends you update the firmware before one uses the system. Typical Apple user didn't read and attempted installation. D-link has a new Tech number for just the wireless portion of its products. They were very helpful. The Firmware 2.56.6a update provided for apple talk packets and solved the problem.

Currently buy.com has the D-link713P (Cable/DSL wireless hub and three ports 10/100 Ethernet) for $229.0 with a D-link $50.00 rebate which equals $179.00. Added a Airport card to the G3 PowerBook (FireWire) for $99.00 can have one up and running for $278.

I am currently up and running wireless for $232.00. Note this D-link Cable modem was in Dealmac on 3 Aug 01. It was then $212.99 and I also used a coupon from Dealmac coupons for $30.00 off 300.00 @ buy.com for a total cost of $213-rebate $50 -coupon $30 =133. Add a airport card for 99.00 That's how I went wireless for $232 pus shipping. Check the coupons at Dealmac and the rebates @ vendors sites.

(Note: There are more cross-platform wireless reports on our AirPort special report page.)

More on Sherlock searches of NT yielding multiple results. August 16, 2001 --Korbin Berg is also seeing the problem with searching Windows NT Server SFM volumes with Sherlock that we reported on August 13.

We recently experienced the exact thing on our NT server. Sherlock searches would return duplicate results... usually it would run out of memory after displaying the file about 3000 times or so.

It started happening immediately after we had disabled catsearch on the NT server (specifically on the primary volume our art department uses), in order to prevent our client Macs from locking up during a search.

The duplicate results only showed up on certain queries, and ONLY if the search included an NT volume which still had catsearch enabled (our IT department was only willing to disable catsearch on our art volume... they said that disabling in on all volumes would render the server unusable... I have no idea why it would do that though.) 

If you have a clue about this, or have seen the problem, please let us know.

More on Macs locked out of Internet by Novell Bordermanager. August 16, 2001 -- Dennis Chang is another reader experiencing the problem of Macs Internet access being blocked by Novell Bordermanager reported on our NetWare special report page. However, his Linux clients don't see the problem:

We too have this problem. All of our several Macs, running Mac OS 8.x to 9.1 and using Apple TCP/IP, must bypass Bordermanager with direct connections out to the Internet. We do not have any Netware-provided clients for Mac OS or the Prosoft-provided client. Our Mac's Internet Explorer browsers simply fail to connect when trying to go through Bordermanager as a proxy server. Funny thing is, our LINUX boxes have no problems going straight through, proving that you don't need a NetWare client to make use of Bordermanager. So, our solution has been to put the Macs on a subnet that is routed out directly through our T1 to the Net.

Decompressing .ace archives on Macs. August 16, 2001 -- A reader asked about using the free Mac UnAce, a free Mac utility for decompressing .ace archives from PCs, which is listed on our Cross-platform Compression Solutions page:

I am desperate for any help which may be offered regarding the operation of the program Mac UnAce. Or any other Macintosh program that will decompress ace files with a more user friendly interface

We don't know of another Macintosh .ace utility, but if you do, please let us know.

Cross-platform wireless--3Com Airconnect card and Mac software base station. August 13, 2001 -- Dan Appelquist told us how he configured a 3Com Airconnect card to use WEP encryption with the software base station running on an iMac:

I have an iMac DV with an AirPort card and a Sony VAIO laptop with a 3Com Airconnect card (First rev). I have cable modem service through Blueyonder (Telewest) which uses the Motorola surfboard cable modem/router. The iMac is on an Ethernet network with the cable modem and acts as a base station using the software base station utility. Currently running MacOS 9.1. I hope to upgrade to MacOS X soon but from all the information I can find the software base station functionality isn't present in MacOS X, so it looks like I'll be stuck with 9 for a while, or until I plunk down for a base station.

The only hitch was correctly configuring WEP, which I've been banging my head against on and off for months. The information on this page about entering the network password as a hex string preceded by a $ worked great. I simply set a HEX password in the Airconnect setup screen and then, using the AirPort software base station admin utility, entered that same HEX string preceded by a $ into the network password dialog. After that, everything clicked.

There are more cross-platform wireless reports on our Cross-platform AirPort special report page.

More 802.11 wireless standards coming. August 13, 2001 -- An eWeek story discusses some variations of the 802.11 standard that are on the horizon. Some are compatible with the current 802.11b of AirPort and other systems.

Reasons for IE 5.5 SP2 incompatibility with QuickTime. August 13, 2001 -- Monty Solomon reports that the reason QuickTime for Windows no longer runs with Internet Explorer 5.5 SP2 or later is that Microsoft has removed support for "Netscape-style" plugins. Apple needs to do an Active X version of QuickTime for Windows to get it to work with newer versions of IE for Windows. MacWindows readers have been reporting this problem. Our previous report was last week.

Suggestions for running Office 2000 with OrangePC card. August 13, 2001 -- Several readers responded to last Friday's report of a reader who could not run Office 2000 on an OrangePC coprocessor card. Scott Hander says it was a known problem:

If this is the problem I think it is, then I have dealt with it already. There is some conflict between MS Office 2000 and a file called OPCFLOP.PDR. It is the 32 bit driver for the floppy drive. You must remove Office 2000, remove the driver, then reinstall Office 2000. The problem was corrected in version 3.4.2 on OPC 600 boards, but not for anything below that (I have a 550).

Kathy Sullivan agreed that the software revision 3.4.2 from Orange Micro fixed the problem. However, a reader named Ken had a different suggestion:

To get the program to operate correctly, you must disable the Orange PC 32 bit floppy driver; this will not disable the floppy drive-it will still run in DOS mode. You should also make sure Virtual Memory is off and your disk cache is set to 128k. I would also go to www.orangemicro.com/software updates and download the latest drivers for the OPC card, also Win 98 SE is a big improvement over 95. Be sure to follow the instructions verbatim-Orange MICRO has a lot of troubleshooting info on this site.

Problem with Sherlock and Sherlock 2 searches on NT volumes. August 13, 2001 -- John Hedren reports this problem with searching Windows NT Server SFM volumes with Sherlock:

When doing a search in Sherlock (OS 8.6/PowerMac 8500) or in Sherlock 2 (OS 9.1/G4) against and NT volume, the search results return the same item thousands of times--until Sherlock runs out of memory.

The symptoms remind me of the 'jumping icons' problem prior to NT service pack 3, where in the Finder list view of an NT volume, single items appeared to multiply over and over. Our NT servers hosting Services for Macintosh are all at Service Pack 5. I've been reluctant to go to SP 6.

If you've seen this problem, please let us know.

VPC 3 incompatible with AOE2. August 13, 2001 -- F. Moreno reports that Connectix Tech support has acknowledged That Virutal PC 3.0.3 cannot run Age of Empires II. Moreno passed along this message he recievedfrom Connextix:

There is a known issue with AOE2, along with several other titles by various software publishers. The anti-copy protection on the CD-ROM causes VPC to not properly identify the CD-ROM. We have logged this and will be attempting to complete a fix or workaround. Unfortunately, I don't have a date for that yet.

Sorry,
Steve
Connectix Technical support

We have Age of Empires II listed on our Virtual PC Conflicts page.

Augsoft releases single-user version of ODBC Router. August 13, 2001 -- August Software has released a single user version of ODBC Router (US $99), an Open DataBase server for Mac that gives Mac clients access to ODBC databases running on other platforms.  

DAVE for OS X v3.0a8 fixes log in problem. August 10, 2001 -- Steve Crossman reports that the new build of DAVE 3 for OS X (3.0a8) fixes the log in "DXCannotInnitCIFSD" problem.

I upgraded to the latest DAVE 3 for OS X and can say they have fixed the DXCannotInitCIFSD problem. I can put the cube to sleep, wake it up and connect to our NT servers. I could not do that before, having previously used the DAVE Browser to connect.

Crossman also reported another issue.

However, do not try to mount a share in which you don't have privileges too, as you will get stuck with a spinning cursor and the Finder becomes unresponsive. It is a similar condition to what happens when iDisk doesn't always connect. I had a lot of problems just getting the computer to shut-down or restart when this happened.

I did not try to mount a share before that I did not have permissions to with the prior version of Dave, so I don't know if this is a new problem.

If you've seen this new problem, please let us know.

Windows XP may ship at same time as OS X 10.1. August 10, 2001 -- A ZDnet story says that Microsoft may allow PC vendors to bundle Windows XP with PCs as soon as September 25--about the time Apple is expected by some to ship OS X 10.1. (September 24 is the first day of the Seybold Conference, a possible ship date for Apple.) This would be one month before Microsoft has said it would release Windows XP.

Office 2000 on OrangePC. August 10, 2001 -- Dave Green can't get Office 2000 for Windows to run with his Orange Micro OrangePC, card, a now-discontinued Pentium coprocessor card for Macs:

My company (I'm the only Mac user left) is upgrading from Office 97 to Office 2000. We've installed the upgrade on my OrangePC 540 card running in a PowerMac 8600 with Powerlogix G3 upgrade and have run into trouble with "missing registry" errors when any of the Office 2000 applications are opened.

If you've seen this problem, please let us know.

Dell goes for cross-platform look. August 10, 2001 -- Paul Nelson of Thursby Software passed along this apparent blooper in a Dell catalog:

I was perusing my Dell (August 2001) catalog, and noticed something strange on the inside back cover. There is a picture of their web site, and a description of the "Quick Paths" item found there. A dialog appearing on the catalog page is definitely from a Macintosh! You can tell by the font and pop-up menu. (This catalog is the business solutions edition with a big red $899 price on the cover.)

Update to DAVE for Mac OS X. August 9, 2001 -- Thursby has posted a new build of DAVE 3 for OS X (3.0a8). Like the first OS X version release last month, the new version runs only on OS X 10.0.4, is a free download, and is unsupported. Warren Witt of Thursby told us this about it:

"Our engineering group has spent extensive time working on the installation and setup aspects of DAVE. As always, we appreciate feedback from the end user community."

Of course, MacWindows is also interested in hearing of your experiences with the new build.

How to install Mandrake Linux 8.0 on VPC for OS X. August 9, 2001 -- Saul Good send us step-by-step instructions for installing Mandrake Linux into Virtual PC Test Drive 4.0.6 for Mac OS X. He describes the process:

It was a nearly brainless install, with almost no troubles. The only trouble that I've had is with ejecting CD 1 to insert CD 2 extras during the install process, it will unmount but not eject. All I had to do was click cancel on the dialog box to complete the install process.

You can read Good's detailed instructions on our Virtual PC 4 special report page. (There are screenshots here.)

TIP for decompressing EXE archives with StuffIt. August 9, 2001 --Christopher Jones passes along the following:

I found that you can open.exe files in a Mac with StuffIt if you change the extension to .zip. This comes in handy if you're trying to use for example a Sim download in exe.

Jones is referring to self-expanding Windows archives with file names that end in .exe (and not general Windows applications, which all end in .exe).

Thursby responds: DAVE 3 for OS X is only an interim solution; it will update. August 8, 2001 -- Thursby software sent us a note regarding the free DAVE 3 for Mac OS X. The company did not address the log in "DXCannotInnitCIFSD" problem we've been reporting, but did say it would be posting updates:

I want to clarify our position regarding the free version of DAVE being offered for Mac OS 10.0.4 only. DAVE for OS X is being offered as an interim solution. It is for early adopters who are seeking a Windows file sharing solution.

This is not a commercial version of DAVE and is unsupported. As Apple integrates key features into Mac OS X, we will deliver the commercial version of DAVE with the quality our customers have come to expect. To accomplish this, Thursby engineers are focused on finishing the commercial version of DAVE, which imposes limitations on our ability to answer support issues for this free version.

We will provide updates as we find problems, but updates are not guaranteed. Updates will be posted, and a list of users will be notified as the updates become available. Individuals can join this list at http://www.thursby.com/support/dave3x.html.

Even though there is no support for this free version of DAVE, we would still like comments, suggestions, and bug reports. To contact us, please send email to: DAVE3X@thursby.com.

We cannot guarantee a response to every request, but we may need to contact a user for further details. As your readers encounter problems, we would like to hear from them directly so we can use this information for product development.

Best Regards,
Warren T. Witt
Vice President, Sales and Marketing
Thursby Software Systems

Another workaround for DAVE 4 for OS X log in problem. August 8, 2001 --Meanwhile, Steve Crossman has another suggestion for the log in "DXCannotInnitCIFSD" problem with DAVE 3 for OS X:

I have Dave 3 on my OS X 10.0.4 cube at work and home and have the same problem with the DXCannontInitCIFD cannot be initialized after putting the computer to sleep. One reader noted doing a reinstallation of Dave to fix it. I found that if I logged out and back in, it worked fine until I put the computer to sleep again.

Outlook 2001 issues: printing 5-day view, deleting messages. August 8, 2001 -- Shan Younker reports two more issues with Outlook 2001 for Mac

I've run across a few more problems in Outlook 2001 not addressed on your site:

1. I usually print a 5-day view of my calendar. In Outlook 8.2 anything marked as an 'all day event' would show up at the bottom of the calendar print out in the 'Other' section. In Outlook 2001 the all day events show up at the bottom but they also show up in the 'timed' section of the calendar. If you have more than 2 or 3 all day events then they 'push' your timed events off the print out. A bummer for those of us still relying on a paper calendar.

2. I have personal folders set up for my Outlook and all incoming e-mail is moved to my personal folders 'Inbox' The problem is that I get an error message when I try to delete items from my inbox. The message states 'An item could not be deleted. The action could not be completed.' If I remove the personal folders from the services dialog and then re-create them, I can delete items until I quit and restart Outlook. The problem then returns.

If you've seen these problems, please let us know.

Update on Red Hat Linux 7.1 and VPC 4.02 install problem. August 8, 2001 -- Enrico D'Urso sent an account of how he tried to install Red Hat Linux 7.1 in Virtual PC 4.02, a known problem we've reported before. He says he has made some progress. You can read D'Urso's report on our Virtual PC 4 special report page.

Another Cross Platform wireless experience. August 8, 2001 -- Monty Solomon mentioned this MacVillage article about one user's experience with setting up a cross-platform wireless network.

Fixes for DAVE 3 for OS X. August 6, 2001 -- Two readers wrote in with methods of getting DAVE for OS X running, getting around the problems with logging in the we reported last week. Peter Prows suggests using the DAVE setup assistant:

I can also confirm the 'DXCannontInitCIFD' error on the launch of Dave for OS X. However, I've found a simple solution: simply rerun the DAVE setup assistant (/Library/Application Support/DAVE Setup Assistant/), leaving all of your settings the same and then relaunch the DAVE Explorer program and everything should work fine. I've been using this technique whenever I get the error for over a week without any complaints

Saul Good found a solution in the Unix command line of OS X's Terminal application:

This day's update includes a report by Leland Jory, he says he "gets the "DXCannotInnitCIFSD" when he tries to launch DAVE Explorer in the DAVE 3 for OS X", and I've been getting this error too since I installed DAVE. This happens because the cifsd application which queries for SMB shares crashes randomly. You do not have to reboot the computer to fix this, all you need to do is relaunch cifsd. From the command line, type 'sudo open /System/Library/Filesystems/DAVE/cifsd.app' then you can use DAVE Explorer to browse for SMB shares.

Apple disables Tech Info Library. August 6, 2001 -- This weekend, Apple switched the Tech Info Library over to new software at the Apple Knowledge Base. Unfortunately, we found that most of the MacWindows links to TIL articles no longer worked this weekend, even when we logged in. Searching was also not working well.

Yes, Virginia, there is OS X and Windows domain authentication--or will be. August 6, 2001 -- Three readers responded to last Friday's question authentication between Mac OS X and a Windows Domain. They all said, yes, it is possible, or will be soon. Anthony Trumbo writes:

I read your article regarding authenticating users in MacOS X against a Windows domain. I was told by Apple that third parties are working on products that will allow this. MacOS X has an extensible authentication module so if someone wrote the module it would be easy to add in.

John Lite

I have heard some things about this from Apple. One being that it is possible, though the documentation has not yet been published to do it.

Michael Perbix had some more details as to how this type of authentication would work:

Yes it IS possible. However there is little to no documentation on the EXACT steps to do this, however I can tell you the theory.

First off, supposedly there is a third party developing an actual NT plugin for the authentication feature in OS X. I am not sure to what end this will work, if it will allow just NT authentication, or enable other feature like what your readers are looking for.

Now with Win2K and AD, you can enable LDAP on the Main Win2K AD controller machine. You can then use OS X server to point to that LDAP server and use it to pull authentication and account information from there. This has been explained to me by a few SE's at Apple and I have seen a few reports of people trying this. The most important part is that you need to map certain variables in LDAP to those on OS X, that is supposedly the hardest part, but what exactly needs to be mapped to what is not documented anywhere that I can see.

I talked to some people at MWNY and supposedly there will be some Apple SE's trained for this type of setup. What I actually wanted to do was have one server talk to LDAP for the account info then be a Netinfo parent server for the rest of OS X servers then use Macintosh Manager for my login and security on the clients. Since MacaNTee is no longer supported (and BTW MacaNTee did not work for me with Win2K controller in mixed mode) I no longer have a way to authenticate user logins on Macs against our NT domain.

Perbix also discussed Alaran's MacaNTee (now discontinued) that used to let Macs join NT domains:

The only way to really have MacaNTee still work is to leave your Win2K AD controller in mixed mode, and have an NT 4 server set up as a BDC out there to install the MacaNTee NT service on. There are however problems with some features on MacaNTee when authenticating against a BDC versus a PDC. For instance, users could not change passwords in my environment when their MacaNTee was using a BDC for authentication. The PDC on the other hand allowed you to change your password, however you could do it EVEN if the account was set to not allow it 8-). So needless to say I was looking for a replacement anyway. Our Windows NT 4 Enterprise domain seemed to always be the cause of our MacaNTee problems so other users may not have the above problems when using just NT 4 server.

Not so fast: new VPC for OS X beta upgrade still no speed demon. August 6, 2001 -- Several readers disagree with Friday's reader reports of speed improvements in Virtual PC for OS X Test Drive 4.0.6. Dave Smarr admits that 4.0.6 has some improved speed, but says "it's still pretty slow." Robin Jackson agrees:

Running VPC [4.0.6] with Windows 98 it is still far too slow to even consider using. This is on a (wonderful) G4 Cube 450 MHz and 576 MB RAM.

Keep in mind that VPC OS X Test Drive 4.0.6 is still beta (prerelease) software.

Internet Explorer 5.5 SP2 for Windows disables QuickTime. August 6, 2001 -- Michael Sneider reports on an issue that we'd covered last month, adding some new info:

I've discovered that Microsoft has an update for Windows' Internet Explorer 5.5 (service pack 2). This update disables the QuickTime plug-in for embedded movies. Reinstalling QT5 does not have any effect. I'm not sure if this is Win2K only or if it affects 98/ME line as well. Just as an FYI, IE 6 goes official next week. I have not tried the latest build, but the previous builds (even beyond the public betas) also disabled the QuickTime plug-in (at least in Windows 2000).

New version of VPC for OS X beta improves speed. August 3, 2001 -- Connectix has posted Virtual PC for OS X Test Drive version 4.0.6, a new version of its beta (prerelease) version of the PC emulator for Mac OS X. According to the Read Me file, "changes were implemented in order to improve the performance and functionality of certain OSes when run in the Test Drive." Changes in the new version:

Reader Ronald Yoshimoto, one of several readers who have reported that the previous version (4.0.5) was very slow, feels that speed has indeed improved:

The new 4.0.6 Test Drive on OS X loads Windows 2000 as fast as OS 9.1 on my PowerBook G3. It is a considerable improvement. Looking forward to what VPC will do under OS 10.1.

VPC for OS X Test Drive 4.0.6 on requires OS X v10.0.4.

We'd like to hear your experiences with VPC Test Drive. Send us your thoughts.

OS X 10.1 SMB, logon and browsing. August 3, 2001 -- MacWindows asked Apple product managers about the SMB client of OS X 10.1. Apple addressed several issues:

Connectix' DoubleTalk and Thursby's DAVE (which also includes a server), do enable browsing for Windows servers.

Apple also said that v10.1 will move iDisk from AFP to the newer WebDAV protocol, based on http. This means that users behind firewalls will be able access iDisk, and that iDisk volumes will be able to be mounted continuously.

Solution for multiple images of Mac files on NT4 server. August 3, 2001 -- We had two responses to our report of a problem with multiple images of Mac files appearing on Win NT 4 Server SFM. Paul Hart verified the problem:

We have had the same problem, and have yet to find a solution to this very annoying problem, one way that seems to ease this bug is creating a new share and moving a portion of files into that share, it seems to be when there is large numbers of files.

Patrick Peccatte of SoftExperience (a developer of NT-Mac utilities), recognized the problem, agreed with us that it was a problem with the index, and sent us a solution. We've posted in on our Windows Server Tips page.

More on DAVE for OS X log in problem. August 3, 2001 -- Leland Jory reports that he also gets the "DXCannotInnitCIFSD" when he tries to launch DAVE Explorer in the DAVE 3 for OS X (see our DAVE special report page for more details). He says:

I can verify that this problem is caused by sleeping a PowerBook/iBook without logging out of Dave. The only fix (besides a reboot) is to make sure you use the "Log out..." command in Dave Explorer before sleeping your 'book.

MacOS X Server user authentication and Windows domains. August 3, 2001 -- Brian Smith was wondering if this was possible with Mac OS X Server:

I was wondering if anyone out there knew how to set up one single point of authentication between Mac OS X Server and a Windows Domain (specifically a Win2K AD) or a way to share the user and password DBs? I hate the idea of continuing to have two separate user and password DBs between the two systems like I do now with my ASIP server--passwords getting out of sync--it's ugly!

I would love to see something on the Mac side that is as elegant as the authentication setup on a Quantum SNAP server. With one of those, you just enter the domain to authenticate against and it pulls down the information, just like any other Windows server would do!

With MacOS X being UNIX based, I also didn't know if this kind of app/service existed out there on other UNIX variants and could be ported to OS X. LDAP sounds like a possible plan, but I don't know if it will do the job.

We didn't think there was anything available that would do this. If you'd like to prove us wrong, please let us know.

Andrew Hughey asked a somewhat similar question about logging into NT network from OS X Machine:

I'm looking for a way to access the NT users database from an OS X machine. For instance, we have a general use OS X workstation. As it is, everyone uses the same username/password to log into OS X and then runs Sharity with their NT user/pass to access the NT network. Of course, some people store their username, forget to logout, etc. Is there anyway to get OS X to just use the NT Users for login without having to create each user by hand? I've been looking for info on this for a while and have just had no luck.

Sircam virus can infect Virtual PC. August 3, 2001 -- MacFixIt forums has a thread that discusses how to remove the Sircam virus from Virtual PC.

Microsoft feedback link. August 3, 2001 -- Greg Smith reminds us that users can tell Microsoft about features you'd like to see in its products at the Microsoft Wish Wizard page. Smith is particularly interested in Outlook 2001: "This is a good place to let them know that Outlook still needs work like HTML rendering, Palm Conduit, etc."

Update on Windows 2000 Server Mac UAM password problems. August 1, 2001 -- Ethan Allen sent this message about the password problems with Windows 2000 Server and Mac UAM:

Just letting you know that the password/keychain problems with the Mac UAM for Win2K were actually fixed months ago but you can't get the upgrade to this fix unless you buy Win XP when it comes out. It is a known issue though.

Suggested workarounds for Outlook 2001 hanging problems in OS X Classic. August 1, 2001 -- Two readers have sent in suggestions for dealing with the problem of Outlook 2001 hanging in OS X Classic mode (on our Outlook 2001 special report page). Phil Truesdale suggests changing some settings in Outlook 2001:

I, too, have experienced Outlook 2001 hogging the processor and hanging when running in the classic environment. I've had luck tweaking this setting:

Tools Menu > Services > MS Exchange Server > Properties > Advanced. Select the option to check for messages every 30 seconds. I've experimented with different intervals, 15 - 60 seconds, without any difference.

I do the same if I'm VPN'd in to work. Outlook seems to keep a persistent connection/tickle to the server and if it loses it for whatever reason it hangs the entire classic environment.

Martin Chagnon has another suggestion:

I have the same problem, hanging & using a lot of CPU. It seems that if you don't use CPU monitor, or the process viewer or TOP, the Classic environment is more stable.

Another workaround for printing Task lists in Outlook 2001. August 1, 2001 -- Lianne Gaunt found another way to get around the fact that Outlook 2001 won't print Task lists:

This is not a better solution but a different one. We have kept Outlook 8.2.2 on our machines so that first thing in the morning we can open 8.2.2 and print the task list. Then quit 8.2.2 and launch 2001. So far this seems to be working for those people who want to print task lists.

Readers verify problem with DAVE 3 for OS X. August 1, 2001 -- A couple of readers say they are also seeing the log-in error with DAVE 3.0 for OS X that we reported yesterday. David Blocher writes:

The Log-in error happens to me too. Win2K servers are in use; I downloaded DAVE 3 when it was announced and it is running on 10.0.4

Greg Shaw has more detail:

I'm having a similar problem with DAVE X to what David Nine describes.

Using the Explorer window to browse the domain I can connect to any visible machine without any problems. But whenever I try to use UNC I get the invalid userid/password message. Even machines that I have browsed to successfully get the invalid message.

Unfortunately most of the shares I want to access (MP3 server, sourcelib, IS documents, etc.) are on hidden shares that can only be reached using UNC. I'm now getting an alert "DXCannotInnitCIFSD" whenever I try to launch DAVE Explorer and the DAVE X control panels won't even drop down from the system preferences. I have only played around with DAVE X for a short time because of these problems. Also, I haven't restarted my TiBook for about a week now, so changing locations and sleeping might have screwed something up.

Reader problem: multiple images of Mac files on NT4 server. August 1, 2001 --Jim Smith has a strange problem where Mac files on an NT SFM volume show up many times. To us, it sounds like a problem with the index files, but Smith has restarted the server, which should rebuild the index:

We are running an NT 4.0 SP 6a server for a 95% Mac network. This server has been rock solid without the first problem for almost a year. We are now having a strange problem when searching from a Mac (PC search is fine): the same files show up many (sometimes 50+) times. It started out slow--we would see the same file showing up two or three times in the search results. Now it is becoming a problem. I have restarted many times, run checkdisk a few times, have checked the event viewer (only to see that the desktop database has been rebuilt several times). It does not get better. What's really interesting about this is that it seems only .jpg files are affected. I have tried removing the files that show up multiple times from the server (copied to local Mac, ran Norton, found nothing). Searching when these files are gone yields normal results. As soon as I put them back it happens again (even if I create a new volume and copy back). As far as I know, these files are never used by a PC.

I have searched Microsoft's site to no avail (I gathered from them that a rebuild of the desktop database should take care of the problem, but it won't). This happens on client Macs OS 8.5.1 through OS 9. Any suggestions or advice would be most appreciated.

If you've seen this problem, please let us know.

FileMaker Server 5.5 ships for Win, Mac OS X, and now Linux. August 1, 2001 -- FileMaker has shipped FileMaker Server 5.5 (US $999, upgrades US $499) for Windows NT/2000, Mac OS X (Cocoa), Mac OS 8.6-9.1, and Red Hat Linux, which is new for the cross-platform, multiprotocol database. Features include:

Orinoco's WaveLAN cards Mac software update adds control strip, peer-to-peer. August 1, 2001 -- There's a new Mac software update for the Orinoco WaveLAN IEEE 802.11b (AirPort-compatible) wireless network cards. The update is called "Version 6.03 Summer 2001." The new version adds a Control Strip module that provides signal information and controls. Additionally, peer-to-peer networks are now supported with a WEP key, and the driver can now trigger DHCP to check and renew a lease.

Charismac shipping Win2K and Mac OS RAID software on same CD. August 1, 2001 -- Charismac Engineering is now shipping both Mac OS 9.x and Windows 2000 versions of Charismac RAID software on a single CD (US $99.95 list, with a special price of US $59.95 for a limited time). The RAID software supports RAID levels 0 (striping) and 1 (mirroring) and supports FireWire, SCSI and fiber channel disk drive interfaces, as well as IDE (Windows 2000 version only).

July 2001

Suggested fixes for Linux Netatalk disappearing files. July 31, 2001 -- Two readers responded to our July 26 report of a files disappearing from a Linux Netatalk server. Tom Stovall reports seeing the same problem:

I had to stop using AFP this was happening so much. I don't know what the problem is. A work around is to put the linux box on SMB networking and use DAVE for OS X. That was what I finally had to do.

Literally my files would be there one minute and gone the next. There was no rhyme or reason to the disappearance. It was so frustrating.

However, Manny Veloso offers these suggestions:

Sounds like he might want to take a look at the logins on the server. There may be someone logging in as root and messing with the server.

Also, he should make sure he's running Netatalk-1.4b2+asun2.1.3.tar.gz, which isn't quite the latest. The latest is 1.5beta something, but the 1.4b2 seems to be rock solid on my Solaris system.

Suggestion for printing Task lists Outlook 2001. July 31, 2001 -- Responding to a July 26 reader's query on how to print Task lists in Outlook 2001, Drew Klonsky says they only way he knows is to use ages-old Mac trick of tacking a screen shot using Command-shift-3. (If you use Command-shift-4 , you can draw the area you want to capture.) This creates a Pict file that you can then print. (If you have a better idea, let us know.)

More Office 2001, downloading address book. July 31, 2001 -- Mike Donaldson also has the Office 2001 problem with downloading address books, but says it isn't universal:

I have also been unable to download the offload address book - exactly as described by Rowan Pym on July 18th. Another person in my office with the same machine configuration is not having any problems. Hope someone figures this one out soon!

More on Outlook 2001 hanging in OS X Classic mode. July 31, 2001 -- Michael Cohen responded to our July 26 report of Outlook 2001 hanging in OS X Classic mode:

I've seen the Outlook 2001-in-Classic hang that John Chardine reported in today's note, and this afternoon I saw something similar to his moving mail issue: in my case, Outlook seemed to confuse the cursor coordinates so that clicking in the folder bar caused a checkbox in an appointment window to toggle. I had never seen anything like this happen until today, and coming across Mr. Chardine's report a few hours later was reassuring.

Log in error with DAVE 3 for OS X. July 31, 2001 -- David Nine described a problem logging in to a Windows server using the new DAVE 3.0 for OS X:

I tried using DAVE 3.0 on my Pismo 400 with OS X 10.0.4. Previously I had used Sharity but I disliked the long restarts/shutdowns attributed to it. I connect to my company's Windows 2000 network.

However, when I try to log on with DAVE (either directly or automatically at startup), I get an error message stating that my Password/User ID is no longer valid. But I know this to not be the case; either a PC box or by using Sharity on my PowerBook accept the same info. Eventually DAVE will "backdoor" to the Explorer window and I can access the servers. But it is never a reliable or reproducible workaround. I certainly don't know what I do to finally access the network.

I tried changing the password on the PC then try the new password with DAVE, but I get the same result.

If you've seen this problem, please let us know.

Setting DoubleTalk set as an H-type node. July 31, 2001 -- Gregory Smith tells us how he finally was able to set DoubleTalk as an H-type NetBIOS node (see his original report), and compares it to DAVE:

I had to set up DoubleTalk manually with H-type nodes and type in the IP address for the WINS servers. The interesting part is Dave seemed to get this info on it's own (I used Dave to get the IP addresses for use in DoubleTalk). I believe Dave uses DNS to find the WINS servers but that is just my guess (I'm no expert on this stuff). Also DoubleTalk did have a good help system that talks about what the different types of nodes are, I apparently missed it the first time.

We have more on NetBIOS node types on our DAVE special report page.

Reader report on current Lismore PC emulator. July 31, 2001 -- A reader who wishes to be identified only as "T.R." sent us a review of the Lismore Blue Label Power Emulator 1.6SE, the low-cost PC emulator for Macintosh. Generally, T.R. would give it 3 out of 5 stars with Windows 95, 1 out of 5 with Windows 98. You can read T.R.'s full report on our Blue Label PowerEmulator special report page.

Cisco VPN - Airport and VPC. July 31, 2001 -- Sue Frary reports using a Cisco virtual private network wtih Macs, AirPort, and Virtual PC:

The Cisco 5000 Mac client works flawlessly into my company's PC-centric systems from my Ti powerbook using Airport - I also found the only change in settings is to use NAT.

The Win98 Cisco VPN client also works flawlessly on Virtual PC, also using Airport. And that's fairly amazing.

(For more on virtual private networks and Mac, see our VPN special report page.)

Updated on VPC problems with AddWeb. July 31, 2001 -- David Lawhon sends an update to his reports of problems with Virtual PC and AddWeb:

Here's an update to information I provided a while back about an incompatibility between Virtual PC and AddWeb Website Promoter... Versions of AddWeb higher than 4.0.5.1 will *not* run with *any* version of Virtual PC--quitting with an error upon launch that says, "Addweb4 has caused an error in ADDWEB4.EXE. Addweb4 will now close. If you continue to experience problems, try restarting your computer." The problem has been reported to Connectix, and they have reproduced it and say they will look into fixing it in the next release but have provided no timetable. Thorough troubleshooting on my part has shown no workaround.

B-Nodes and H-nodes in DAVE and DoubleTalk. July 26, 2001 -- We've numerous responses, including one from a Connectix engineer, in answer to Monday's query about B-nodes and H-nodes in DAVE and DoubleTalk, and about configuring. We've put together an FAQ on the subject and posted it on our DAVE special report page. And yes, you can change set B nodes and H nodes in DoubleTalk, as you can in DAVE.

Connectix responds: How to set node types in DoubleTalk. July 26, 2001 -- Linden Siahaan, an engineer at Connectix, answered Monday's question about setting NetBIOS node types in DoubleTalk:

When you configure DoubleTalk to get its settings using a DHCP server, DoubleTalk will honor whatever NetBIOS settings your DHCP server returns. In Gregory Smith's case, his DHCP server is either instructing DoubleTalk to use broadcast mode (B-node), or is not returning any NetBIOS settings in which case DoubleTalk reverts to B-node. Some DHCP servers, such as hardware routers, cannot be configured to give out NetBIOS settings.

The solution is to configure DoubleTalk manually. Open the DoubleTalk control panel and select "Manually" from the "Configure" popup menu. Since the DHCP server is not providing the WINS server's IP address, you will need to get it from your system administrator and enter it into the control panel.

DoubleTalk has extensive online help explaining each field in the control panel in detail, and in most cases the Setup Assistant will guide you through the configuration process. Probably not Gregory's case though, since his DHCP server was not providing the necessary information.

Linden Siahaan
Software Engineer
Connectix Corporation

Sharity 2.5, new version of Windows SMB client for OS X. July 26, 2001 -- Objective Development has released Sharity 2.5 ( US $ 99, free for "home users and hobbyists"), a new version of the Mac SMB/CIFS file sharing client for Mac OS X. Like the free DAVE for OS X, Sharity 2.5 lets Mac OS X users log into Windows file servers.(Sharity does not contain a server.) Sharity 2.5 fixes bugs and enhances browsing of Windows networks. Apple has announced that Mac OS 10.1 will contain a built-in SMB/CIFS client.

Linux Netatalk AFP server losing files. July 26, 2001 -- Robert Niessner reports that his Linux server started losing Mac files:

We have had a Linux-Server with Suse-Linux 6.4 and Netatalk 1.4b2 since September 1999. So far we had no problems but since a few months ago we encountered big troubles were files just disappeared on our server. All in all we lost about 30 Gig of files, most of them not backed up recently (as I do not work in the company any more and just help them out when they run into troubles).

We experienced the problems where suddenly and as it seems randomized files just appear to be in the Mac Trash can and get deleted after a reboot. Another noteworthy thing: the normally invisible folder "Network Trash Folder" suddenly shows up on the volume on some Macs. Sometimes it also happens that some folders get deleted and other get moved into a root folder.

And at last, it also happened that files residing at the desktop of a Mac just disappeared - all Macs where this happened had OS 9.1 and were G4s.

If you've seen this problem, please let us know.

Outlook 2001 hanging in OS X classic mode. July 26, 2001 -- John Chardine sees this problem when he runs Outlook 2001 in OS X classic:

I have been running Outlook 2001 in Classic mode of Mac OS X for a while and put up with the occasional hang (symptoms are total hang in Classic and the X Process Viewer shows the TrueBlueEnvironment taking almost all the processor). However, I have had to go back to 9.1 with the latest trouble. I opened Outlook 2001 in Classic mode the other day and every mouse click moved the highlighted mail message to the Deleted folder, and from with that folder, mouse clicks moved highlighted mail somewhere else. I ended up losing a bunch of new e-mails which I hope can be recovered by the system administrator.

If you've seen this problem, please let us know.

Printing Task lists in Outlook 2001. July 26, 2001 --Brad Hough can't figure out how to print a list of tasks in Outlook 2001:

Does Outlook 2001 print a list of Tasks? I have been unable to print anything other than individual Tasks, although the Help files installed with Outlook 2001 claim that it is possible...

It seems that the print dialog that should appear when selecting Print from the File menu while viewing a Task list does not show up. Instead, a more generic print dialog box appears without the options described in Outlook's help files. The more elaborate print dialog box does however appear when choosing to print a Calendar. This would indicate that the code is built-in to the application, but is simply not "switched-on" for Tasks.

You can see the described print dialog boxes by opening the Microsoft Outlook Help Topics from the Help menu and selecting the Printing category. Next click on "Print a Calendar or Task List."

If you know how task lists are printed, please let us know.

Suggestions for accessing VPN with Outlook 2001. July 24, 2001 -- Several readers responded yesterday's report of a problem accessing a virtual private network with Outlook 2001. A reader named Michael offered a suggestion that sounds like a possible solution:

I saw this problem during a migration. It was the default transport type being set to AppleTalk instead of TCP/IP in Outlook. A quick change in the prefs fixed it up.

Yesterday's reader also experienced the problem only after moving to Outlook 2001. (If this works for you, please let us know.)

Ed Dyer offered some other possibilities:

This is usually caused by a problem with the hosts file. If the user can still get web access to work through a browser then that is definitely it. The thing that puzzles me is the user can still check names through the settings file-usually a problem if the hosts file is flawed. Just in case, make sure the WINS IP is still the same-the number in the hosts file.

File Solutions update: file translation XTension for Quark. July 24, 2001 -- We've added XPressImage (US $169) from GLUON, Inc., to the product listings our File Solutions page. XPressImage is an XTension for Quark Xpress for Mac and Windows that can export Quark files to a variety of Mac, Windows, and other graphics formats. Among the formats supported are BMP, PCX, PNG, TIFF, PICT, JPEG, GIF, EPS, PDF, Scitex, Postscript, and HTML files with frame set and thumbnails.

NetWare Internet/ BorderManager problem verified, with a suggestion. July 24, 2001 -- Michael Prewitt has the same problem we reported yesterday, where BroadManager blocks Mac Internet access (see our NetWare special report page):

I'm in the same situation with BorderManger running on a Novell network at work. I can access the Internet through VPC with the client trust app installed, but cannot access the Internet on the Mac alone. The solution our IT department came up with was to give me the IP address of a machine running Microsoft Proxy Server, thus bypassing BorderManager. This has worked just fine for me. Hopefully Lyle's IT department will give him the same option.

NetWare Prosoft client/Photoshop problem verified. July 24, 2001 -- Hugh Justham reports that he has the same problem we reported yesterday with Photoshop files on NetWare using the Mac Prosoft client:

I have definitely experienced the same problem using Prosoft client 5.13 and 5.14. I had previously thought that issue was related to MacIPX and my client had considered using the AppleShare NLM on the NetWare 5 server to solve it so it is interesting that it occurs in this case as well.

My client's Mac users are now reluctant to use the new versions of Photoshop, Illustrator etc. The problem seems to occur after a period of use making me suspect a memory leak. We had previously found the problem in attaching/detaching files in Lotus Notes 5.x but by using Default Folder, Navigation Services can be disabled. However, Navigation Services cannot be turned off in the current Adobe apps.

This has been one of the (minor) issues leading to an agreed future move to Win 2000 for file and print. The others have been the lack of an IP client, unreliability of returning a valid network number and Novell general lack of interest in the Mac platform.

DAVE/sleep problems; DoubleTalk problem with "H" type nodes. July 24, 2001 -- Gregory Smith found that DAVE was causing some problems with the sleep function of his iBook, and so tried Connectix' DoubleTalk. However, he had a different problem with DoubleTalk:

I currently use DAVE for networking my iBook with our NT network. After disabling all of the DAVE components I found that my system was more stable and sleep worked more reliably. I wanted to try DoubleTalk so borrowed a copy from a friend. (I'm willing to buy my own copy once I see it works to my satisfaction, which it doesn't yet). The problem I'm having is DoubleTalk reverts to a "B" type node when using DHCP. In DAVE I could set it to DHCP and a "H" type node, which apparently our network requires (don't know what all of that means myself). Connectix won't provide support unless you register so they are of no help. Hopefully someone out there has experience with this.

(Also, see our DAVE special report page for more on DAVE.)

StuffIt compression SDK for Windows, Linux, Solaris. July 24, 2001 -- Aladdin has released the StuffIt Engine Software Developer Kit for Windows, Linux, and Solaris, supporting multiple cross-platform compression and encoding formats. The SDK supports Sit, Zip, Gzip, Tar, Rar, Bzip2, Uuencode, Unix Compress, Binhex, MacBinary and other formats.

Still no IPSec VPN client for OS X. July 24, 2001 -- Craig Chambers makes this observation about the continuing lack of an IPSec virtual private network client in development for OS X, or even the promise of one:

After Macworld New York I saw everything I needed to make a switch to OS X in the fall (VPC, Timbuktu Pro, Network Utilities, PC file sharing etc.) except a VPN client that would allow me to remotely manage the network and check my email while out of the office.

We didn't see any announcements either, but if you did, please let us know.

Reader can't connect to VPN using Outlook 2001. July 23, 2001 -- Paul Freedman can no longer use Outlook to connect to an Exchange server over a virtual private network:

Having migrated to Outlook 2001 from the beta AND Microsoft Exchange Server 2000 simultaneously, we can no longer connect via VPN using Outlook 2001.

We CAN connect via VPN (TunnelBuilder) and CAN access files, etc. on the server. We CAN check names via Outlook settings. However, we cannot get Outlook to open up. It does not connect with the Exchange Server.

If you've seen this problem, please let us know.

Outlook 2001 problem: Sending meeting updates to resource accounts. July 23, 2001 -- Brian Willett sent a report of a problem he has when sending Meeting Update requests to resource accounts in Outlook 2001. He summarizes the problem:

...the conference room resource is not recognizing that the Meeting "Update" it receives from the meeting organizer is intended to modify an existing meeting set up by that organizer. Instead, it processes the update message as an entirely new meeting request. Thus, if the time has not changed, it detects a time conflict; if the time is different (and free) it accepts the request as a new one.

You can read Willett's report on our Outlook 2001 special report page.

Another report of slow performance with VPC beta for OS X. July 23, 2001 -- Ronald Yoshimoto reports that Virtual PC Tech Preview (beta) for Mac OS X is very slow on his G3 machine. He writes:

It took over 20 minutes to just get Windows 2000 loaded (i.e. seeing the Start on the screen). This was on my Pismo PowerBook G3 running at 500 MHz with 784 MB of memory. Why did they even release it?

Conquerors on Virtual PC 3. July 23, 2001 -- Mark Rosen updated his previous report about problems with a couple of games on Virtual PC 3:

Age of Empires II runs in VPC 3, but the Conquerors expansion does not start. We have never been able to get it to run. We had the same problem with an AOE II update that we downloaded, it results in a type II error. The original AOE II runs well. This is on a 400 MHz iMac with 192 MB of RAM.

iPass introduces Mac version of iPassConnect remote access client. July 23, 2001 -- iPass now has a Macintosh version of iPassConnect 1.8, a remote access client for its secure carrier-grade remote access system. iPass aims the new client at mobile Mac users, describing it this way:

iPassConnect Mac delivers access to over 14,000 unique points of presence (POPs) in 150 countries, with redundant coverage in key business centers worldwide. The inherent flexibility of the software enables seamless remote access across multiple network types including dialup, ISDN and PHS. iPassConnect Mac is also compatible with the Cisco VPN client software, ensuring remote users have a simple, secure connection to corporate resources.

X-platform wireless with old Quadra Mac. July 23, 2001 -- Guy Masson describes a cross-platform AirPort network that uses an old Quadra 700 as the Internet gateway, running Vicomsoft's NAT software, and has an AirPort Base Station as well. You can read Masson's report on our Cross-platform Airport special report page.

Macs locked out of Internet by Novell Bordermanager. July 23, 2001 -- Lyle Rogalla can't access the Internet from his Mac on a NetWare network, and his network people are telling him the problem is Novell Bordermanager:

My IT Manager tell me until there is a Novell Bordermanager and client trust for the Mac I am prevented from access the Internet...Bordermanager Error #403 with Mac Netware Client 5.13 and IE5 or Netscape 4.77: I am using Prosoft's Netware Client 5.13 and my company's Novell network is version 5. I am the only Mac and I have no trouble accessing any of the public services, folders or printers Netware works great. My problem is this, even though Netware 5.13 says I am logged in and authenticated, when ever I attempt to access the Internet with IE5, Netscape 4.77 Bordermanager returns the error #403 you are not logged in. What do I tell my IT department to correct this problem.

If you've seen this problem, please let us know.

Photoshop problem on Novell network. July 23, 2001 -- Jim Scharosch reports this problem with his NetWare network and Photoshop files:

I am having a problem opening and saving on a Novell Netware 4.11 server with folders containing a large number of Photoshop files with any application that will show Photoshop documents in the open dialog box using Navigation Services. The application will die with an "unexpected quit" error. I can consistently reproduce this same issue with Photoshop 6.0.1, Illustrator 9.0.2, GoLive 5.0, and ImageReady 3.0.1. All of these apps show Photoshop documents in the file list in the open dialog box. The new version of Toast and iMovie also use NavServices, but they do not show Photoshop documents in their open dialog box and thus do not have the problem. I suspect if there were non-Adobe apps that would list Photoshop files using NavServices they would exhibit the same behavior as the Adobe apps do. I have not tried to figure out how many documents must reside in the folder before this behavior starts to occur. If I copy this exact folder to an AppleShare IP server I do not have the problem.

We are not running the Prosoft client. I found a poster on Adobe's forums who is using the Prosoft client and is having the same issue. I have tested this on four Macs, all running OS 9.1 with current versions of Adobe products. 2 of the machines have had the OS and Photoshop reinstalled on a reformatted disk. Have done all the usual testing of running with minimal extensions. Old versions of Adobe products that do not use NavServices work fine.

If you've seen this problem, please let us know.

Office 10 for Mac OS X will continue to be Windows file compatible. July 20, 2001 -- Microsoft told MacWindows yesterday that the just-announced Office 10 for OS X will retain file compatibility with Office for Windows. The new Mac OS X version of Office, which will ship this fall, will use the same "97 Plus " file formats for Word, Excel, and PowerPoint that it used has for the past several years. Like previous versions of Office for Mac, Office 10 will not include a Mac version of the Microsoft Access database program. We asked if Entourage would include the ability to access Exchange servers, but Microsoft said it was not releasing any information about Entourage at this time. Microsoft has not announced pricing for Office 10, but did say the upgrade cost would be US $149.

Microsoft releases MSN Messenger 2 for Mac OS X, 8.6, 9.x. July 20, 2001 -- Microsoft yesterday released MSN Messenger 2.0 for Mac (free), an instant messaging application for Mac OS 8.6, 9.x, and Mac OS X (Carbon). MSN 2 lets Mac users exchange instant text messages with Windows users, and is based on Microsoft's .NET Messenger Service. The new version supports Microsoft Passport authentication, which lets users to use one name and password to log on to MSN sites other sites that support Microsoft Passport. Also new is formatting of text in messages. Microsoft officials to MacWindows that MSN Messenger will be Microsoft's vehicle of the company's .NET strategy for Mac.

Microsoft announces Windows Media Player for Mac OS X. July 20, 2001 -- Microsoft yesterday announced that it will ship a Windows Media Player for Mac OS X this fall as a free download. (The Microsoft web site had not been updated at press time, but had info on the current version of Windows Media Player for Mac was available.) The Player will play audio and video in Windows Media Format, as well as MP3 music files.

VPC Test Drive for OS X. July 20, 2001 -- Two readers named Smith responded to yesterday's first look reader report about Virtual PC Test Drive for Mac OS X. Greg Smith disagreed with yesterday's report of slow performance by saying "Actually, I thought it ran faster than the OS 9 version 4.x. Matthew Smith found it somewhat slower:

I have been playing with VPC Test Drive. It seems steady, although VPC 4 was a bit faster, I believe. Also, I cannot get the networking to work... but supposedly it partially works if you use a shared IP. For now, I use the shared folders option to allow connection to the network shares. I mount the network share under Mac OS X, then share that as a drive letter in VPC!

Internet telephone client for Mac OS X announced. July 20, 2001 -- Dialpad Communications announced that it had created Dialpad World IP telephony service for Mac OS X. The client uses voice over IP (VoIP) to dial long distance voice calls over the Internet.

StuffIt Express 1.1 for OS X builds automated compression, file transfer apps. July 19, 2001 -- Aladdin has released StuffIt Express 1.1 (US $399 for 5 clients), a Mac application for creating your own drag-and-drop automated compression and file transfer solutions. StuffIt Express builds mini "drop box" applications that can compress or decompress in cross-platform formats, upload or download files, and display text dialogs, graphics, movies, and forms that input to databases. It includes FTP dialup capability. StuffIt Expander runs on OS 8.6-9.1 and OS X. Aladdin told MacWindows that a Windows version is planned.

VPC on OS X: slow and steady. July 19, 2001 -- Ben Austin reports that the beta Virtual PC for Mac OS X Test Drive released yesterday is little more than an interesting demonstration:

I thought I'd let you know that downloaded the new VPC beta for OS X. It installed okay on my G4/450, and looks just like VPC 4.x. Unfortunately, it's too slow to be useful for anything. It takes forever to launch an application. Also, networking doesn't work in this version. On the other hand, it does seem to run without crashing.

We'd like to hear your experiences with VPC Test Drive. Send us your thoughts.

Airport and Cisco 350 WEP wireless experience. July 19, 2001 -- We've updated our Cross-platform Airport special report page with report from Jim Boyer. He talks about why he choose the Cisco 350 cards for Macs and PCs and how he got the wireless network going. You can read his report on our Cross-platform AirPort special report page.

Problem with Miniview II, Mac-Win KVM. July 19, 2001 -- Brett Laurance reports a problems with a Microsoft keyboard for using with a Mac and a PC via an Iogear KVM switch:

I visited the MacWorld expo yesterday, and witnessed a very impressive display of the new Miniview II USB KVM switch with onscreen display at the Iogear booth. I use both a Mac and a Win2000 machine at home, so I immediately bought one on the spot.

However, upon setting it up on my network, to my annoyance, I discovered that none of the hotkeys on my Microsoft Natural Pro keyboard would work. Even more annoying, the Command and Option keys on my keyboard had switched on the mac, makingit very uncomfortable to work with.

A quick check of the Iogear's web site revealed a tech note saying that the switch did not work with any of the line of Microsoft keyboards with programmable hotkeys.

Just thought your readers should be warned. This is not indicated anywhere on the Iogear site unless you specifically look for it.

For more on using KVMs with Macs and PCs, see our Tips for Sharing Keyboards and Monitors page.

Thursby and MYOB comarkting. July 19, 2001 -- Thursby Software systems and MYOB have agree to comarket with joint bundles of their products. The first promotion will give a discount for MacSOHO to buyers of MYOB AccountEdge for Macintosh. People who purchase the accounting software for Mac will be eligible to buy MacSOHO for $79 as a download from the Thursby site. The offer runs through December 31.

Win XP won't ship with Java. July 19, 2001 -- CNET news reports that Windows XP won't ship with Java.  

News from Macworld Expo, New York

Mac OS X 10.1 to include AFP, SMB file sharing. July 18, 2001 -- Apple CEO Steve Jobs gave the Macworld Expo keynote address, announcing Mac OS X 10.1 (see also press release). Jobs announced a September ship date as a free update for OS X users. Among the new features is "the ability to connect to AFP servers over AppleTalk," which would enable Mac OS X to connect to Windows NT Server Services for Macintosh (Versions 10.0.4 and earlier only support AFP file sharing over TCP/IP, and can't connect to NT SFM.)

There's also a built-in SMB/CIFS client for connecting natively to Microsoft file servers. (By comparison, Thursby's DAVE ads an SMB client and a server to Macs.) This will be the first time Macs have natively supported Windows file servers.

NOTE: DAVE for OS X was released yesterday as a free download (see below).

Connectix releases Beta of Virtual PC Mac OS X. July 18, 2001 -- Today, Connectix announced Connectix Virtual PC for Mac OS X Test Drive, a prerelease version of the PC emulator for Macs. (Current versions of Virtual PC 4.x won't run in OS X Classic mode.) This version requires Mac OS X 10.0.4 (or later) to run. Connectix has said that register VPC owners will get a free download of VPC beta for OS X, but this has not yet appeared. Connectix didn't give a ship data for finished version, but the Test Drive version expires in January of next year. The company indicated that another beta release after this one is possible.

DoubleTalk 1.1 upgrade-no OS X . July 18, 2001 -- Connectix has released DoubleTalk 1.1 (US $99), a new version of the SMB file sharing client for Mac OS. The new version supports aliases of items on Windows network shares and easier setup.

Netopia releases Timbuktu for OS X Preview. July 18, 2001 -- Netopia has released Timbuktu for Mac OS X (US $29.95), a preview release (beta) of the cross-platform remote control and file transfer package for OS X 10.0 and later. (Expires Sept. 6.) Netopia said the OS X preview release can" handle files, folders and packages appropriately within the Exchange function." This version will exchange files that are over a gigabyte in size. Security has been increased as for Timbuktu sessions.

Fix for Outlook 2001 mail inbox problem. July 18, 2001 -- Responding to yesterday's report of a problem of disappearing mail in Outlook 2001, two readers explain the problem and describe the fix. John Wolf has a recommendation that he as seen work

I think Boudewijn de Jong's problem is that he has his PC set to file incoming mail to the inbox in his personal folders (.pst file), and not leave it in the server inbox. So, it appears like it has been deleted on the Mac, when in fact is is just filed on the PC, and his inbox is rightly empty.

We see that here all the time for users that use both Mac and PC's.

Paul Shields describes it this way:

When the user opens the Windows version of Outlook, it is most likely set to download all mail to the local PST file. This is the default behavior in many version of Windows Outlook. Obviously, once downloaded locally, the mail is no longer on the server and no longer visible to the Mac client. It is a little deceptive because it downloads the mail to a folder called Inbox, so people may not realize what is happening. Check the Mail preference in the Control Panels.

As for the other problems, I'm not sure, but I leave Outlook 2001 running continuously on my G4 with no problems. It does have memory leaks, so after long period it may hang and it is very sensitive to network/server outages or loss of connection.

Another report of offline address book access problem. July 18, 2001 -- Rowan Pym reports having the problem reported on our Outlook 2001 special report page about access offline address books. He reports:

I am having the same problem with downloading the offline address book. I get the error message: An error occurred while opening the Microsoft Exchange offline address book files on the Microsoft Exchange Server. See your administrator. (OK)

Then: Unable to download the offline Address Book. The Microsoft Exchange Address Book could not be accessed. (OK)

As I am the administrator, this is not much help to me. The problem does not affect all installations (some work fine).

Another reader reports IE 6 for Win conflict with QuickTime 5. July 18, 2001 -- Michael Paluka reports the same conflict with Internet Explorer 6 for Windows and QuickTime 5 that other readers have reported, but on Windows XP:

I have the same problem, but with Win XP RC1.

Not only can I not get QuickTime movies to play in the IE 6 browser, I can't even get IE 5.5 to install and replace the IE 6 that came with Win XP. Netscape 6.1 beta installs, but won't run.

 

News from Macworld Expo

Thursby ships DAVE for Mac OS X--for free. July 17, 2001 -- Today, Thursby Software Systems announced that has released the first version of DAVE for Mac OS X as as a free download. This free release only works with Mac OS v 10.0.4 (and not earlier versions). Thursby told MacWindows that this version is not a "preview" release or a beta. There is no formal support for this first version of DAVE for OS X. Thursby plans to issue a commercial release of OS X at a later time, but appears to be waiting for Apple to finish Mac OS X. In it's press release, the company quotes company president William Thursby said:

"Apple's engineers have done an outstanding job of supporting us. Unfortunately, they just have not been able to complete the key features to allow us to properly integrate DAVE into Mac OS X in a timely manner. We remain optimistic that we will be able to release a commercial version of DAVE for Mac OS X in the near future, but for now we felt that we owed early adopters of Mac OS X an interim solution...The commercial release of DAVE for Mac OS X is well on its way for beta but requires a future release of Mac OS X.

Thursby also said that today's while today's release only supports a OS X 10.0.4, a future release will also add new OS 9 features, such as support for long file names and for large files sizes.

ZipIt 2.0 goes OS X native. July 17, 2001 -- Tom Brown has posted ZipIt 2.0 (US $15 online, or $20 by check), the first Mac OS X native version of the cross-platform compression/decompression utility for Macs. (ZipIt 2.0 is a Carbon app and can also run in OS 8.6 and later running Apple's CarbonLib 1.3.1.) ZipIt 2.0 features drag and drop zipping and unzipping of files, and can decompress files created with PKZip and other PC compression utilities.

Need a VPN client for OS X? Developer wants to know. July 17, 2001 -- Paul Collins of Gracion Software wants to know if MacWindows readers need a virtual private network client for Mac OS X:

Gracion Software is considering writing a PPTP VPN client for Mac OS X. Those with a need for this product please send an email to beta@gracion.com. This will give an idea of how many people are looking for PPTP on OS X. (Gracion plans to email one reply and one announcement later to those who respond.)

Cisco 3002 VPN solution is Mac compatible. July 17, 2001 -- Jim Ahearne reports that Cisco's new Cisco VPN 3002 Hardware Client virtual private network product is compatible with Macs. (On our VPN and Macs special report page,we have reader reports of the Cisco 5000.)

We'd be interested in hearing from you if you've used the Cisco VPN 3000 series with Macs.

TunnelBuilder works with Aurorean VPN. July 17, 2001 -- Brian Heath reports using TunnelBuilder with another virtual private network product:

I thought you might want to know that I was able to get TunnelBuilder from Efficient Networks to work with our Aurorean VPN. It actually was pretty simple to configure. It even works from behind my IPNetRouter IP NAT gateway. The product is basically a PPTP implementation for the Mac and supports both 40 and 128 bit encryption. They have an eval. version for those who might want to try it out.

We have other reader's experiences with TunnelBuilder on our VPN and Macs special report page.

Outlook 2000 SP-2 and Outlook for Mac rules compatibility. July 17, 2001 -- Microsoft has posted this note about and issue about rules with Mac and Windows clients to Exchange Server:

If you use Outlook for Macintosh on a Microsoft Exchange Server and install Microsoft Office 2000 SP-2 (for Windows), you will experience a change that affects the Outlook for Macintosh Inbox Assistant rules. After installing Office 2000 SP-2 for Windows, you need to remove the rules created by Outlook 2000 Rules Wizard from the Exchange Server mailbox, and recreate your rules with the Outlook for Macintosh Inbox Assistant.

The Microsoft page goes on to give instructions on how to remove the rules created by Windows and recreated the rules with Outlook for Mac. This appears to be the answer to a problem we reported on July 9 (see our Outlook 2001 special report). (Thanks to Monty Solomon for passing that along.)

Reader verifies IE 6 for Win conflict with QuickTime. July 17, 2001 -- Michael Sneider has verified a conflict the causes QuickTime for Windows from working with Internet Explorer 6 for Windows, which we reported yesterday. Sneider reports:

I have seen this "bug" myself (I will leave it up to you to decide if this was intentional or not. RealPlayer still works, by the way).

On my Win2K sp2 box, QuickTime movies embedded in web pages no longer play at all under the beta-2 of IE 6. QuickTime did work correctly with the first IE 6 beta version.

The only solution presently is going back to IE 5.5 or IE 6 beta 1 if you can still get it. Reinstalling QT5 has no effect.

Disappearing mail in Outlook 2001. July 17, 2001 -- Boudewijn de Jong reports this problem with Outlook 2001, a problem some readers had reported for Outlook 8.x:

I also see my mail disappear in outlook 2001. We had problems with Outlook 8.2.2, after a while we can only open one mail message and we can not reply at all. The program says not enough memory. Also some machines can not connect to the mail server-- it just crashes.

So when I saw Outlook 2001 I installed it. But I also have a Outlook version on a Windows machine. So when I had trouble in my G4 with Outlook I just opened Outlook in the Windows machine. But now I have Outlook 2001 and I open Outlook in the windows machine my mail in the inbox of the Mac disappears.

I installed outlook 2001 2 times because after a 2 weeks I again had trouble with replying and opening.

If you've seen this problem, please let us know.

Major X-platform product announcements for OS X due this week. July 16, 2001 -- MacWindows sources have indicated that vendors will announce of OS X versions of several major cross-platform enabling software at Macworld Expo in New York starting this Wednesday, July 18. An upgrade to Mac OS X itself is also expected. Stay tuned for details.

Possible causes for Outlook 2001 Type 2 error problem. July 16, 2001 -- Doug Chapman says he has fixed his problem with Outlook 2001 and Type 2 errors that we reported on July 11 on our Outlook 2001 special report page:

I have got Outlook 2001 running -- after thoroughly checking out extensions and control panels as possible sources of conflict, I used TechTool Pro to do a thorough check of the machine and files. A few bundle bit and date changes were made. I also rebuilt the desktop. Outlook is now working correctly - I suspect it was the desktop file!

However, Ken Hoope suspects Outlook profiles are the cause.

We've been upgrading approximately 100 users to Outlook 2001 from 8.2.2. We've seen the crash below when profiles are inherited from 8.2 and have been able to solve it by removing, then rebuilding the profile. Only one profile might be bad when the rest (we have up to ten users on the same machine) are fine. Outlook profiles are hinky things at best.

We wonder if TechToolPro repaired Outlook profiles in Chapman's case. Any thoughts? Send them our way.

MacLinkPlus Deluxe 13 problem with AppleWorks and workaround. July 16, 2001 -- DataViz support has posted a notice of a problem and a fix for the recently released MacLinkPlus Deluxe 13 in Mac OS 9. The problem causes MacLinkPlus translators not to appear in the AppleWorks "Save As" menu. The fix is to delete a file called "AW Translator Cach" located at System folder:Preferences folder:AppleWorks preferences.

Prosoft NetWare Client for Mac 5.14 still available, but not on web site. July 16, 2001 -- We asked David Neil, Prosoft Client Product Manager, if the NetWare Client for Macintosh version 5.14 was still available. The upgrade, released last March, fixes a conflict with Microsoft Office. However, the Prosoft download page only lists v 5.13. Neil replied:

Yes it is generally available. We are currently in the process of making a new website, so the current website is not being modified as regularly as it might otherwise. Consequently the client download available there still has the 5.13 client. If you purchase the client now, either online or through our office, you will get the 5.14 version. If you already have 5.12 or 5.13 and need 5.14, you can email support@prosofteng.com to get directions on how to download the newest version.

(For more on NetWare issues, see our NetWare and Macs special report page.)

Prosoft working on a NetWare IP and IPX clients for OS X. July 16, 2001 -- In response to a query from MacWindows, Prosoft Engineering mentioned its plans for OS X versions of its NetWare clients:

Prosoft is currently developing an IP client for OS X with an anticipated release of January 2002. An IPX version for OS X also expected within a short time after. Beyond that Prosoft is looking to develop a Zen client for Mac.

David Neil
Client Product Manager
Prosoft Engineering, Inc.

MeetingMaker 7.0.1, minor upgrade for X-platform scheduling. July 16, 2001 -- MeetingMaker, Inc., has posted MeetingMaker 7.0.1, a minor server and client upgrade for the cross-platform scheduling, calendar, and contacts package for Mac OS, Windows, and Solaris. (MeetingMaker is an alternative to Microsoft Exchange/Outlook.) The update fixes a number of bugs and minor limitations, including fixing a problem with incorrect date and time in E-notification of To-Dos, improved meeting notifications in Windows, and fixing a problem with Instant Messaging.(See also the release notes.)

IE 6 for Win conflict with QuickTime 5 ? July 16, 2001 -- Reader Jin Ho Tan reports that since he upgraded to Internet Explorer 6 for Windows, he can't play QuickTime movies:

I've installed IE 6.0.2079.0006 over my IE 5 with QuickTime. After the installation, IE cannot display embedded QuickTime anymore. I've tried to download and reinstall QuickTime 5 three times, IE 6 still refuse to show embedded movies. Is this some sort of MS infamous marketing approach ? or is it my Windows 2000 installation ? (I have a Sony VAIO XG700).

If you've seen this problem please let us know.

TIP: Using VPC with heart rate monitor software. July 16, 2001 -- William Cumler found a way to get software that records heart rates to work with Virtual PC 4. His solution involves using Windows ME, PC Coach Lite 3.0.8, Soniclink, and SoundBlaster 16 drivers in Virtual PC 4. You can read Cumler's report on our Virtual PC 4 special report page.

Extensis Suitcase verified as cause of "NetWare" printing problem. July 16, 2001 -- Mike Potter verified that what we first reported as a NetWare Client printing problem is actually a problem with Extensis Suitcase, as we reported on our NetWare and Macs special report page:

We can confirm, however, that the suggested solution on MacWindows to rename the Suitcase Menu Font control panel to "~ Suitcase 9 Menu Font," allowing ATM to load last, fixed our problem.

MacLinkPlus Deluxe goes Carbon: version 13 for Mac OS X. July 12, 2001 -- Yesterday, DataViz released MacLinkPlus Deluxe 13 (US $99.95, upgrade US $39.95), a Carbon version of the Mac file translator/decomposer/decoder that can now run natively in OS X and OS 8.1-9.1. New features include:

People who purchase an upgrade to MacLinkPlus Deluxe 13 directly from DataViz will receive a free copy of iClean from Aladdin Systems, a web browser cleaner that selectively removes cookies, cache and history files.

VPN solutions update: Ravlin IPsec "hardware client" works with Macs. July 12, 2001 -- We've added the Personal Ravlin II box from Red Creek Corp. to our list of virtual private network solutions supporting Macs on our Network Solutions page. The Ravlin product web page describes the device, which uses IPSec, as a "single-user hardware VPN Client." Robert Nirenberg reports that it works with Macs:

I am using a Red Creek Corp. Ravlin device, a hardware VPN solution, which works just fine with the Mac -- no installation required other than inserting into the Ethernet line and setting the TCP/IP control panel.

Panorama database now available for Windows. July 12, 2001 -- ProVUE Development is shipping Panorama 4.0 for Windows and Macintosh (US $299.00), a "RAM-based database processor" that had previously been available only for Mac OS. ProVUE says that "almost all" existing Panorama 2.x and 3.x databases created by Macs will run on the new Windows version if you add a ".pan" to the file name. With Panorama 4 running on both platforms, databases can be transferred between Mac OS and Windows without translations. Panorama features high speed searching, sorting, and data manipulation by loading data into RAM.

NetWare client printing problem may be related to font Suitcase. July 12, 2001 -- Damien Barrett suspects that the printing problem with NetWare 5.1.3 client for Mac is actually a problem with Extensis Suitcase, and not with the NetWare client. The Extensis Suitcase 9 FAQ page describes the problem and a workaround:

I'm running Suitcase 9 in OS 9.1 and I cannot print without deactivating either ATM Lite or MenuFonts. Is there a fix for this?

Yes. Browse into your System Folder: Control Panels folder on your hard drive and locate ~Suitcase 9 MenuFonts™. Rename the file by adding a space right after the ~ so it is ~ Suitcase 9 MenuFonts™. Reboot your machine, and you should be able to print again.

Also, be sure that you are running at least version 4.6.1 of ATM Light, which can be downloaded from Adobe.

Barrett describes his experience:

I ran into very similar errors after I had updated some of my computers to OS 9.1 and discovered the workaround described in the URL above. I haven't been able to reproduce the printing problem at my client that uses ProSoft 5.1.3 client.

Slow video with Intel Microscope QX3 on VPC. July 12, 2001 -- In response to yesterday's reader question about running Intel Microscope QX3 on Virtual PC, are reader responded that there is limited functionality

I tried to operate QX3 under VPC 3 on a 333 MHz iMac (192 Meg RAM). The scope operated, but the video captures were too slow to be useable, and it seemed to hang up easily. Basically, the QX3 software looks pretty kludgy (by MAC standards), and even runs slowly on a Celeron 433 MHz PC. Have not tried it on faster Macs, or under VPC 4.

Too bad there is not a MAC program that will talk to the digital camera in the QX3... the rest of the QX3 software is not worth worrying about. -- JSM

Reader says Conquerors Expansion runs on VPC3. July 12, 2001 -- Chris Anderson reports that the PC game the Conquerors Expansion works on Virtual PC 3, except for multiplayer mode:

This works fine in VPC3 running on a Powerbook G3 500. In fact, I was quite surprised at how well it does run. The only problem with it is I cannot connect to any multiplayer games. If I give VPC a unique IP address I can see the hosted game but cannot connect to it but this doesn't always work on a Windows box either so I'm not surprised.

A reader in a July 3 report said that the Conquerors Expansion would not run in Virtual PC 3 or four.

If you have experience running this game in VPC, please let us know.

MecWarrior Commander problem with VPC. July 12, 2001 -- William H Cumler reports of a PC game he could not get running in Virtual PC:

MecWarrior Commander does not run under VPC 3.x and 4.x Will operate for a minute or so then crashes.

If you can verify or contridict this, please let us know. We've added MecWarrior Commander to our list of problem applications on our Virtual PC Software Conflicts page.

Solutions update: another Mac terminal emulator. July 12, 2001 -- We've added Cornerstone Data's MacEmulate (US $199 ) to our list of terminal emulators on our Network Solutions page. One reader said his company's been using it for ten years.

StuffIt ships for Linux and Unix. July 11, 2001 -- Aladdin Systems ash shipped Linux and Solaris versions of StuffIt (US $29.95), the cross-platform compression/decompression utility for Mac OS and Windows. StuffIt for Linux and Solaris can compress and expand archives in Zip, StuffIt, Binhex, MacBinary, Uuencode, Unix Compress, self-extracting archives for Windows or Macintosh platforms. It also decompresses bzip files, gzip, arj, lha, rar, BtoAtext and Mime.

ZipIt Beta for OS X available. July 11, 2001 -- ZipIt 2.0b8 is a beta version of ZipIt for Mac OS X, a carbon version of the popular cross-platform compression utility for Macintosh.

Update to Outlook 2001 tips and reports. July 11, 2001 -- The latest batch of reader reports is now posted on our Outlook 2001 special reports page. We start with a tip.

TIP: Addressing to multiple contacts from contacts view

A reader (who wishes to remain anonymous) sent us this tip that only works in the new Mac version:

Outlook Mac has another feature that is hidden from the Windows users. Addressing a message to multiple contacts from the contacts view:

In the Mac version: Select several contacts (as usual, shift click for a range; command click for noncontiguous) and select "New Message to this Contact". Voila, a message addressed to all the contacts you selected.

In the Windows version: Select several contacts and select ... , no, right click ... , no ... . Uh? There is a "trick" that shouldn't work but does: Drag and Drop the contacts onto your INBOX (Don't try this in Outlook Mac). A new message will generate addressed to all your selected contacts.

Windows feature not in Mac

Danie Foshee points out:

One feature the Windows Tasks has is the Timeline view, where the all Tasks are viewed in a Gantt-like chart view.

Reader has problem with Outlook crashing

Doug Chapman reports a problem with Type-2 crashing of Outlook 2001 when connecting to the Exchange Server. It doesn't occur when working off-line. Chapman has set extensions to "Mac OS 9.1 only" and has reinstalled Outlook after deleting all files. (You can read Chapman's entire report on our Outlook 2001 special report page.) If you've seen this problem, please let us know.

Outlook Express to Outlook 2001 import

Joe Bisson would like some more import features:

It seems that another key feature left out of Outlook 2001 is the ability to import mail and folder structure from Outlook Express to Outlook 2001. It is possible to import contact information, but I see no way to import OE E-mail. Oh yea, a Netscape and Eudora import would have been cool too.

CNET posts Outlook 2001 review. July 11, 2001 -- CNET has posted a review of Outlook 2001, written by John Rizzo of MacWindows.

ExtremeZ-IP 2.0.2 upgrade. July 11, 2001 -- Group Logic has released ExtremeZ-IP 2.0.2, a maintenance release of its AFP file server for Windows servers. New features include:

At press time, the upgrade was not posted on Group Logic's download page.

Neon won't sell a VPN Mac client as standalone product. July 11, 2001 -- Ford Pedersen reports that Neon Software has decided not to release a Mac Virtual Private Network IPsec client. He received an e-mail message from Neon. Here is a portion:

...Neon Software has decided not to release VPCom as a standalone product. VPCom for Mac OS and Windows will only be available through an OEM relationship with Ashley Laurent and specific VPN gateway manufacturers. Due to dependencies relating to specific IPSec standard support by gateway manufacturers, we have concluded this is the only logical course of action.

This decision was not taken lightly even though there are many reasons that led to our decision. This decision was made after extensive product development and testing.

While IPSec is a standard, implementations of gateways and clients vary. This variation makes interoperability among products difficult. In addition, vendors add either proprietary or proposed standards extensions that require their direct support....

Michael Swan
President
Neon Software, Inc.

Mac Client for Aurorean VPN. July 11, 2001 -- Brian Heath would like to know if there is a Mac client that works with the Aurorean virtual private network product by Enterasys Networks. Heath says:

This product was formally produced by IndusRiver under a different name. I have tried the free IPSec client from PGP, but had no luck. However, I'm not necessarily sure that I was setting it up properly. It is supposed to be IPSec compatible. So I'd love to hear some suggestions.

If you know the answer, please let us know.

Mac username limits on a Windows 2000 protected share. July 11, 2001 -- Daniel Foshee has a problem with Macs locking up when trying to access password-protected shares on a Windows 2000 volume:

A hard lockup with a gray box if another share from that volume was already mounted. All are running OS 9.1, and have all the relevant firmware and software updates applied. As it turns out, all three users with the problem have 9 characters in their user name; the shortest password is 6 characters, with the other two having longer ones. We've also found out that if my PowerBook user has both the password-protected and the non-protected share set to mount on startup, it'll come up just fine, no lockup. I've set one of the B/W users to the same, and we'll see if that works.

Foshee also reports a workaround:

If I log-on to just the protected share without having the other share mounted, I can get on. I've NOT done a clean wipe of the hard drive and reinstalled everything; I'm prepared for it, but don't want to if I don't need to.

You can read Foshee's full report on our Windows 2000 Special Report page.

 

Response to NetWare Client printing problem. July 11, 2001-- Responding to our July 6 item about a printing problem with the NetWare Client 5.1.3 for Mac, Al Kalis says:

I have had just the opposite experience. I have 6 Macs (out of around 15) running MacOS 9.1 with NetWare Client 5.1.3 installed. The other Macs are running 8.1 or 8.6. The Macs range from an all in one G3 to a 5400/180. All are connected via Ethernet to my school's dozen or so printers, ranging from Lexmarks to old Apple Laserwriter IIs. All print to any of them, there is no problem. We have a Window server, I think running Windows 98 with the NetWare software.

Intel Microscope QX3 on VPC? July 11, 2001-- Gerd Schenk would like to know if Intel Microscope QX3 runs with VPC 3.0 or 4.0. If you know, please let us know.

Mac font utility now available for Windows. July 11, 2001-- Yesterday, Insider Software has released FontAgent 8.0 for Windows (US $49.95), a font management tool that has been previously available only for Mac OS. FontAgent 8.0 for Windows can test repair fonts, organize fonts, and identify problems, for both TrueType and Adobe Type 1 fonts.

Windows XP RC1: runs OK on a PC (w/o AppleTalk)... and on a Mac. July 9, 2001 -- A couple of readers sent in reports about the new Windows RC1 (release candidate 1), prerelease version of Microsoft's upcoming operating system based on Windows 2000. Bruce Hobson misses AppleTalk:

Microsoft XP RC1 is here. But, no AppleTalk protocol. So, I can't use my Apple LaserWriter 630 Pro Printer...I'm currently sending this [e-mail message] from XP RC1. So, far it work's just fine.

While Hobson was running it on a PC, Roland E. Miller reported running Win XP on a Mac using Virtual PC:

I have just successfully installed Windows XP RC1 on Virtual PC 4.0. It appears to work fine, albeit very slowly. This should be expected with the new Windows XP Luna interface. It is extremely colorful and animated, an obvious processor hog that is accentuated in an emulated environment like VPC.

I haven't really delved into the OS yet to look at all the goodies to make sure that they work. However, the biggest hurtle has already been passed, it installed without a hitch!

Rarissimo 1.0, compression for NT/2000 SFM protects Mac file structures. July 9, 2001 --Soft Experience has released Rarissimo 1.0, a RAR compression/decompression shareware utility for Windows 95/98/ME/NT4/2000. The unique feature of Rarissimo is that it can preserve NTFS alternate streams, allowing automatic compression/decompression of Macintosh files stored on NT SFM volumes preserving their filenames and file structures. (This feature works on only on Windows NT 4.0 or Windows 2000, not Win 95/98/ME.) Patrick Peccatte describes this feature: "You can use Rarissimo to send and receive Macintosh files using any standard FTP process (and not only Mac-based programs)."

We've added Rarissimo to our list of cross-platform compression products on the MacWindows Compression Solutions page.

More on Outlook 2001: July 9, 2001 -- We've received a number of additional reader reports about the recently released Outlook 2001 Mac client for Microsoft Exchange server. We start with a tip.

Tip: Retaining Folder Views

Roger Timpson send us a tip on how to retain folder views in Outlook 2001. First, he describes the problem:

If you make any change, then leave that folder, when you return it is back to the default view. (Most people I work with have their own preference for how they like their messages displayed.)

Timpson then described how retain the folder view:

If you want a view for server-based folder, you create it with "Define Views..." in the "Folder views" group. Then select the folder you want to change, and select "Properties" under the File menu. Click the "Administration" tab and you'll see "Initial View on folder" next to a drop down menu. The new view will be in that menu - choose it and you're done!

If you want a view for one of your personal folders, create it in the "Personal views" group. These will show up in the "View/Current View>" menu. When you choose it here, it will be retained. This is apparently the way it works in the Windows client .

Problem with rules

Em Herzstein reports this problem with using rules in Outlook 2001:

Taking things cautiously, I upgraded one of my clients to Outlook 2001 from 8.2.2. She reported the next day that most of her mail was disappearing: she had "rules" configured to filter messages from different senders into different mailboxes in her personal folders.

She saw the mail appear briefly in her inbox and then vanish, not appearing in her personal folders or anywhere else she could find.

I found that I needed to go through all of the rules and, for each destination mailbox, click on the destination button and then navigate to it via Outlook's interface, in effect "showing" Outlook again where the destinations are. After that, the rules worked okay.

If you've seen this problem, please let us know.

View multiple months in the Calendar window and other tidbits

Jeff Sternberg corrects another reader report, and tells us how to view multiple months in the Calendar window. He also points out another missing feature (setting up for automatically archiving old messages to a personal folder), and notes a slow-down when dragging a large number of e-mail messages to a folder.

You can read Sternberg's report on our Outlook 2001 special report page.

Offline use of Outlook 2001

Dr. David Toub reports of problem downloading a Contacts folder for offline use on our Outlook 2001 special report page.

Of course, we'd like to hear from you if you've seen this problem.

More first impressions

S. Younker sent us another "first impressions letter, noting missing features, some of which haven't been mentioned before. It's on our Outlook 2001 special report page.

MS Cinemania 97 crashes under Virtual PC 3.0.3. July 6, 2001 -- Roger Parish reports this apparent incompatibility with Virtual PC 3:

When attempting to run Microsoft's Cinemania 97, I get general protection faults in module DIBENG.DLL. Then, Windows Explorer starts GPFing, and I wind up having to reboot Virtual PC. Microsoft's Knowledge Database says the problem is related to the display driver.

Virtual PC 3.0.3 with Windows 98 running on iBook with 128MB under Mac OS 9.0.4.

If you've seen this problem or have run Cinemania 97 under Virtual PC 4, please let us know.(We've posted this problem on our Virtual PC Conflicts page.

AirPort with PC and Linksys USB adapter July 9, 2001 -- Peter Stogios sent us a report about his cross-platform AirPort network:

I just wanted to share my experience with Mac+PC+Airport networking.

Here is my setup:

Rogers @Home Cable Modem

Airport Base Station ---> Linksys USB Wireless Network Adapter --> Desktop PC

PowerBook G4

The Linksys USB Wireless Adapter is this model WUSB11. It was relatively easy to setup. I was actually pleasantly surprised by how well it works. I set up the Airport Base Station to distribute IP addresses, share IP addresses via DHCP and NAT, and enabled DHCP server over Ethernet as well as bridging Ethernet with Airport.

-The PC was set up to recognize 10.0.1.1 (the Airport IP Address) as the DNS server, and to obtain an IP address automatically.

-The PowerBook was set up to recognize the Airport as normal. It works fine in both OS 9.1 and X.

DAVE and Active Directory: Possible in some cases. July 6, 2001 -- Two readers responded to our July 3 question of whether DAVE can work with Active Directory on Windows networks. They said that it was possible under certain conditions. You can read both reports on our DAVE special report page.

More Outlook 2001 reader reports: problems, fixes, and suggestions. July 6, 2001 -- We've received a number of reader reports regarding the new Outlook 2001 Mac client for Exchange server. We haven't finished going through them all, but here are some of them:

Suggestions for setting up Mac Outlook to avoid problems

Jeff Roback sent us detailed report about configuring Mac Outlook clients for Exchange Server. He introduces his report with this:

I've seen a lot of reports on your site regarding trouble using TCP/IP to connect Mac Outlook clients to Windows Exchange servers. We work a lot in cross-platform environments, and had good luck doing this, but have found that DNS and confusion about Internet domain names versus Windows domain names is usually the source of problems. Below is a tech note I put together for our staff. Hopefully others at your site will find it helpful.

You can read Roback's tech note on our Outlook 2001 special report page.

Schedule+ conversion

Two readers commented on a July 3 report about Updating from Schedule + to Outlook 2001. John Parnaby diagrees with one point made, and says that you can import Schdule+ information into group calendars, and descrtibes how it's down. Ryan Taylor also can import Schedule+ data. These reports are also on our Outlook 2001 special report page.

Reader problem with MIME encoding

Matthew Wallis

Re Mac Outlook 2001, it seems there are problems sending attachments to external Windows users with MIME encoding selected in either Outlook or the Exchange server. It's okay to recipients using Macs however, and it's okay to Windows or Mac users if you use UU encoding. We've only just started using Exchange server so I don't know if this was an issue with earlier versions of Outlook for Mac.

This problem seems to be particular to Outlook 2001 as I've tried sending the same files to the same people through the same Exchange Server using both Outlook 8.2.2 and Outlook 2000 and the problems do not occur with 8.2.2.

Addition to address book problem report

Robin Jackson adds this to his July 3 report on address book problems:

The error happens half way through the normal download just after the following message 'copying offline address book template file'

NetWare 5.1.3 client for Mac problem. July 6, 2001 -- Chris Brown found a conflict with the NetWare 5.1.3 Mac client:

On a PowerBook G3 OS 9.1, installed NetWare 5.1.3 as per instructions, NetWare works fine. Printing is not happening. Having setup the desktop printer with NetWare Queues, printing from Stickies (avoiding any Office issues) the instant response is the message ' no desktop printer exists for this spool file. the file has been moved to the trash'. The desktop printer icon created, is there on the desktop. If one goes to printing>change setup from the main menu, and clicks autosetup, the Mac crashes, and a forced restart is required.

No one seems to have a solution at the moment.

If you've seen this problem, please let us know.

Problem with Retrofit backup of NT SFM. July 6, 2001 -- Pat Camporeale reports a problem with daylight savings time when trying to back up NT SFM volumes using Retrofit. Whenever the time changes, Retrospect treats all the incremental backups as new backups. You can reader Camporeale's report on our NT Server Backup special report page.

Reader verifies VPC problems with Age of Empires II. July 6, 2001 -- Dr. Mark Rosen confirms an incompatibility report about Virtual PC 4 and the Age of Empires II game we reported on July 3:

I have had the exact same problems as described by Javier. VPC 4 states that the CD-ROM drive is in use by another application, and the icon for AOE II disappears from the E drive, and the E drive becomes unavailable.

We've updated our VPC Conflicts page.

MacPopUp, X-platform messaging for Windows and Mac OS X. July 6, 2001 -- Yesterday, Kanex Group Inc. released MacPopUp 2.5 (US $10, free upgrade) for Windows and Mac OS X. This are the first version of MacPopup for Windows and is the LAN-based first instant messaging software for Mac OS X. (Its a Carbon app, working in Mac OS 7-thru 9 as well as natively in OS X.) MacSOHO lets Mac and Windows users send instant messages on a local network. New features include:

Procedure for connecting wireless PCs to AirPort Base Station using WEP. July 3, 2001 -- Bruce Reilly sent us a detailed, 10-step procedure describing how to use WEP encryption on an Airport Base Station and connect with a PC using a Techworks wireless PCMCIA card. He describes the steps necessary for configuring the AirPort Base Station from a Mac, and then configuring the software on a PC. At the end of the procedure, Reilly describes the connection this way:

The PC will connect to the Base Station, but the Base Station will not show up in the Client Manager window-this is normal. You are now fully connected and using the Base Station WEP.

You can read Reilly's full report on our Cross-platform AirPort special report page.

OS X client with WEB on Lucent/Cisco AP wireless network. July 3, 2001 --Charles Firth sent some information about getting Mac OS X running with WEB on cross-platform wireless networks:

The WEP encryption on the OS X client needs to be entered with a prefix. For example, if your Lucent/Cisco (both I've tested, and I'm assuming other APs work the same) access point has a 5-string ASCII WEP password of HAPPY, under OS 9 or Win 9x, all you have to do is put HAPPY in the WEP password and it'll work. However, under OS X it s necessary to place this in quotations, "HAPPY". If the WEP password is a Hex string, such as 123456789a, then it needs to be lead with a dollar sign, $123456789a

I found this info in Apple TIL article 106250 and have confirmed it with both a Lucent and a Cisco AP:

Tip: Multiple wireless access points in close proximity. July 3, 2001 --Charles Firth also sent us some advice about configuring multiple wireless access points from various vendors when they are in close proximity. He recommends configuring them with different channels. You can read Firth's full report on our Cross-platform AirPort special report page.

No support for updating from Schedule + in Outlook 2001. July 3, 2001 --Michael Alatorre finds lack of support for Schedule + in Outlook 2001 to be a problem in his organization:

While I enjoy the new interface and features, there is one problem that will prevent the Mac users here from converting: no support for Schedule+ for group scheduling. If we import the sc2 file as recommended, the calendar becomes a local calendar and is no longer stored on our Exchange servers.

I believe PC Outlook client allows for using either the Outlook or Schedule+ formats. Unfortunately, this client does not support this option. Our IS department has sent a message to Microsoft stating this. Perhaps, an update in the future will give us Schedule+ support.

One can use both clients (2001 & 8.2.2) at the same time, with the latter for group scheduling, without a problem. However, it's not the most elegant for workarounds.

For more on the new Exchange client for Mac, see our Outlook 2001 special report page.

Reader problems with Outlook 2001. July 3, 2001 -- A couple of readers having problems with Outlook 2001. Johannes Kislinger has problems with TCP/IP IP connections via NT:

Of course we are all pleased with the developments. However on our NT network we still can't figure out why Outlook is not able to communicate via TCP/IP,it still changes to AppleTalk.

Robin Jackson is having problems with address books and folders:

I installed 2001 release version. I have deleted everything to do with the beta version. I am having 2 main problems:

First is that I cannot seem to download my companies offline address book although I had no such problem with the beta version.

Second is that a number of folders that I have marked to be offline keep losing this designation and do not synchronize, I have no idea why this is happening.

If you've seen any of these problems, please let us know.

Status of Citrix client for OS X. July 3, 2001 -- The MacInTouch OS X Report has an item on the status of Citrix client for Mac OS X.

Dave and Active Directory. July 3, 2001 --Chris Backert wonders if DAVE can work with the Windows 2000 Active Directory:

I currently work in an office with a Windows 2000 environment that is in the process of implementing Active Directory. At the time we are using DAVE software to allow our Mac users to be compatible with our network, but with the pending switch to active directory we may have to find a new solution. According to Thursby.com "Currently, DAVE 2.5.2 has not been tested with and does not support Active Directory or Distributed File System access. This issue is being looked into for possible resolution in a future release of DAVE." Any suggestions?

We don't have any suggestions, but if you do, please let us know.

Oracle announces OS X clients. July 3, 2001 -- A ZDNet story says that Oracle has announced a strategy to release Mac OS X clients for its Oracle 8i and 9i databases. An "unsupported" version is to be released in the third quarter, and a release version is to ship before the end of the year.

Games that won't run in Virtual PC 3 and 4. July 3, 2001 -- A reader named Javier reports two games that have problems running on Virtual PC:

The Conquerors Expansion wont run on VPC 3 even though Age of Empires II does. In VPC 4 a type 2 error message always appears and it says later that the drive is being used by another virtual machine. Age of Empires II and The Conquerors Expansion wont run on VPC 4.

We've added these games to our list of software VPC won't run on our VPC Conflicts page. If you can confirm these problems, please let us know.

Co-creator of FreeBSD joins Apple Darwin project. July 3, 2001 -- MacUser UK reports that Jordan Hubbard, co-creator of FreeBSD Unix, has joined Apple to work on Darwin, the core of Mac OS X.

New Special Report: Outlook 2001:Mac, shipping version. July 2, 2001 -- We've posted a new new special report page on Outlook 2001:Mac, the new client for Microsoft Exchange Server that replaces Outlook 8.2.2. The special report page lists the major new features, and has comparisons to Outlook 8.2.2 and Entourage. And, of course, our new page also contains reader reports. Several readers sent their first impressions, generally favorable, but complaining about the lack of support for Palm OS and HTML. Luis Antezana also sent us a tip on using the Auto-signatures from the Beta version:

Although Outlook doesn't migrate Beta users' profiles, the data is in System Folder>Preferences>Outlook 2001 Beta Profiles. I manually moved my Auto-signature file over to the new (old if converted from 8.2.x) System Folder>Preferences>Exchange Profiles folder and it recognized immediately. It's possible the beta profile data could also be moved, but it's easy enough to create new ones that I don't care to risk any weirdness from the Beta profile data.

Dr. David Toub described some minor problems:

If I use some of the drop-down menus in the application such as View, Priority, Theme (the drop down in the preferences window) and others, the list is either blank or consists of an S. Also, every time one selects "Microsoft Outlook Help Topics" in the Help menu, it gets pushed down further in the list

Another reader (who wishes to remain annonymous) points out a feature of Outlook 2001 that isn't in the Windows version:

This software exceeds Outlook 2000 for Windows with one interesting administration feature. We Mac users can create "Discussion" folders in "Public Folders". Windows users can use the discussion folders, but they cannot create this special type of folder. At least, we could not find the feature among the "just fit it in somewhere" menus and Options. We came up with a trick though: create a Discussion folder on the Mac and have Windows users "copy" it. 

This reader also believes the problem between Outlook Beta and an "excessive" number of fonts may not have been fixed in the release version.

You can read the full reader reports on our our new Outlook 2001 page.

Outlook 8 and large Personal Folders. July 2, 2001 -- Our anonymous reader also reports a problem with Outlook 8.x:

I'd like to warn your readers of a potential problem with Outlook Mac (v8 and possibly v9) and LARGE Personal Folders. With more and more messages stored in Personal Folders (archiving almost every message is important here), a user I support has corrupted his Personal Folder. I think this has happened because the file has exceeded 2 Gig in size. If this is the case, MS should apologize for not properly stress testing their software! Outlook should have graciously suggested that the Personal Folder was getting kind of big and that moving more files into it would be disastrous. Oh well. 

The Inbox Repair Tool fails to recover the file and reports a list of errors 10 sheets long. Uhg.

So, I have re-installed the backup from yesterday (whew! - thank you Dantz). Of course, the content he was moving has an unknown whereabouts. We will have to wait for the opinion of the Exchange Server managers.

Now that I have a 1.9 Gig file, I'm going to stress test version 9 to see if they handle it any better.

(For more issues on Outlook 8.x, see our Outlook 8.x special report page.)

Wireless networking: using DELL Aironet 4800LT with RG1000. July 2, 2001 -- Ken Kwok sent us a report about how he successfully used a Dell 4800LT PCMCIA adapter made by Aironet to work with my Lucent RG1000. You can read his report on our Cross-platform AirPort special report page.

Emulators, Inc, tries one more time for PowerPC emulator. July 2, 2001 -- Emulators, Inc. is once again claiming to be demonstrating PowerPC emulation on a PC, this time in demostrations of their upcoming SoftMac XP Mac emulator. (Noone has ever released a PowerPC emulator for Windows, thought 68000 emulators have been around for years.) This isn't the first time Emulators, Inc. claimed to be wroking on a PowerPC emulator. It was had one last year, but cancelled the project last September. (Thanks to Andy Choi for the tip.)  


For older news see:

2001: | January-March | April-June |

2000: | January/February | March/April | May/June | July/August | September/October | November/December |

1999: | January/February | March/April | May/June | July/August | September/October | November/December |

1998: | December | November | October | September | August | July | June | May | April | March | February | January |

1997: | December | November | October |

Main News Archived Page (newer news)

To search MacWindows, see the left column on the MacWindows home page.


| Top of Page |

| Current News (MacWindows Home) | Solutions | Tutorials | MacWindows Tips |


This site created and maintained by John Rizzo
Copyright 2001 John Rizzo. All rights reserved.