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MacWindows News items from April 2002 through June 2002

Most recent news first.

June 2002

Backup Exec agent for OS X now in beta. June 29 , 2002 -- Luis Antezana reports that Veritas is beta testing a Mac OS X desktop agent for Backup Exec:

I recently asked a Veritas engineer about an OS X desktop agent for the Windows server backup utility Backup Exec (they already have one for OS 8 and 9). He said they were gauging interest and I should visit their web site to make my request. So I did - this was about 6 weeks ago.

Antezana went on to say the Veritas just replied saying that the beta release of Backup Exec for Windows Servers v9.0 includes a Mac OS X agent. The Beta 2 release is expected in July. To get a beta, you need to sign up for the Backup Exec for Windows Servers v9.0 Beta program (cookies required).

TIP: Using serial devices with Virtual PC via Keyspan USB converter. June 29 , 2002 -- The manual for Keyspan's USB to Serial Adapter for Mac OS X describes several methods of using the adapter with Virtual PC. One method has Virtual PC emulating a COM1 or COM2 port; Another method has Virtual PC emulating USB and using Keyspan's Windows software.

Win 2000 "-54 file is locked error"--workaround doesn't work for reader. June 29 , 2002 -- Jane Vorhies reports:

Last weekend, we moved a Mac user's data(4.12gb) from a NT server to a W2K server, and started having problems with Quark. Our problem sounds exactly one mention in your archives: the Mac user can open a Quark file, modify the files, and save the changes once without any problems, however, if they try to modify this file again, they get a "File is locked [-54]" error. At least, they can do a 'save as...' , and name it something else.

Unfortunately, this problem seems to have trickled down to other Quark files that were already on the server before the moving of the 4.12 gb of data. As a side note, if one of these Quark files is opened with Quark for Windows, and modified and saved multiple times - it works just fine.

Here is a bit more background information. The file server we copied the 4.12gb of data to is attached to a Dell SAN. We have copied the 4.12gb of data to another W2K server (no SAN and no existing Quark files), and no errors are produced by the Mac user making changes.

We have applied the 'DisableCatsearch=1" fix in the registry, and rebooted the server - but the problem still persists. Any other suggestions?

We didn't have any other suggestions, but if you do, please send them to us.

MacNN reports XServe is shipping. June 29 , 2002 -- MacNN reports that Apple's Xserve server hardware is now shipping.

Worm attacks Apache web servers on FreeBSD. June 29 , 2002 -- CNET reports that a new worm is attacking Apache web servers running on the FreeBSD variant of Unix. However, the article says that the worm could cause non-FreeBSD web servers to crash.

New theory on Mac OS 9 logon delays to Win servers. June 29 , 2002 -- Rick Rutherford has a theory about a common problem of long logon delays to Windows servers from OS 9. This is a known problem easily solved by deleting aliases of the server in the Mac folder System folder:Server. (For more information, see our Windows 2000 special report page.) However, Rutherford has a different theory:

We may have found a work around when Mac OS 9 users are having very lengthy delays in logging into a Windows NT 4 or 2000 server. We noticed that at times it could take a Mac running OS 9 as long as 5 - 10 minutes to logon to our servers but, if left alone, they usually would. While the OS 9 stations were having these problems, the OS 8.x stations were just fine, as were the few OS X stations we had. We tried many of the suggestions available on the Internet but to no avail.

If we stopped and then restarted SFM the problem would go away, but this wasn't an acceptable solution. We finally convinced our Networking Services support staff to capture the logons of two Macs while we were having the problem -- one running OS 8.6 and working fine and one running OS 9 and grinding away. The two capture logs pointed me in the direction of the invisible "Network Trash Folder" folder on each Macintosh share (viewable through your Windows station and/or at the server with the Show Hidden Files and Folders options selected).

OS 9 (and only OS 9 from what we can observe) creates a "Trash Can #x" folder inside the Trash Can Folder for each Macintosh user that is currently connected to the volume. The "x" is a number representing the next sequential folder when it's created. Also, after the Trash Can #x folder is created it is assigns a user ownership. Under normal circumstances, when the volume is dismounted or the Macintosh is restarted/shutdown the Macintosh removes the Trash Can #x folder from the Trash Can Folder.

However, if the Mac crashes or has it's network connection abnormally interrupted it leaves the Trash Can #x folder in an abandoned state until the next time the user logs on. When the user logs on it appears they "reclaim" their Trash Can #x which is subsequently removed when they dismount the volume normally the next time.

The problem is when too many abandoned trash cans accumulate. We think the magic number is 256 but can't confirm that other then to say when ever we notice the Mac OS 9 stations slugging during logon the number of abandoned trash cans is between 250 and 350. Any amount less then this does not seem to cause a problem. We're pretty sure the delay is caused by the Mac trying to enumerate the folders, then resolve ownership, for too many folders. The network trace mentioned above showed the OS 9 workstation going through this process until it eventually decided that none of the folder were "reclaimable" and then created a new one and completed the logon/volume mount.

The good news is the Trash Cans are date stamped and any Trash Can that is not exhibiting the current date is not currently in use. With administrative access, it seems to be quite safe to delete all of the abandoned Trash Cans with the previous day's date and before. As soon as that's done for all of the volumes your clients are using their logon speed is restored. We've even done a little experiment to see what happens if you delete a current Trash Can folder and all that seems to happen is the user can't "Empty Trash" until s/he reboots. Once we knew what was going on, we also confirmed that stopping and starting SFM cleans out the Trash Cans from the Network Trash Folder.

We've been using this technique since late last Fall with no ill effect and much happier OS 9 users. As preventive maintenance we try to remember to have a look at the Network Trash Folder for abandoned Trash Cans each morning and delete them before they build up and become a problem.

Prosoft announces NetWare Client for Mac OS X. June 28 , 2002 -- Prosoft Engineering is now taking orders for NetWare Client for Mac OS X - IP Edition, which it expects to ship on July 15. The new client will authenticate to NetWare servers over IP and participate in native NCP file sharing and NetWare Directory Services (NDS) browsing, without having a NetWare Loadable Module (NLM) running on the server. The new client will also supports RSA secure login using NDS. Prosoft says the users can interact with the graphics users interface and a command line.

(Thanks to Andrew Nielsen and David Westcott for the tip.)

Review of PocketMac--Mac-to-Windows CE communication. June 28 , 2002 -- PocketWorld has a review of Information Appliance Associates' PocketMac 1.1 (US $50), software for Mac OS 9 and OS X that lets you connect Macs to Pocket PC (Windows CE) handheld devices over a USB link or a TCP/IP network (Ethernet or AirPort 802.11). The software lets you sync files or browse, copy, and delete the files of your Pocket PC from your Mac.

Terra Soft ships Yellow Dog Linux 2.3 for Mac hardware. June 28 , 2002 -- Terra Soft Solutions is now shipping Yellow Dog Linux 2.3 (starting at US $30), the latest update to the company's Linux for Mac hardware. Among the new features:

Updating to AirPort 2.0.4 in Mac OS X disables Base Station config from OS 9. June 28 , 2002 -- Apple Knowledge Base article 106921 reports the following:

After configuring an AirPort Base Station (Dual Ethernet) with AirPort 2.0.4 in Mac OS X, you are no longer able to configure that base station from Mac OS 9. This is normal behavior....

Attempting to administer an updated base station from Mac OS 9 could lead to unpredictable results. For that reason, AirPort AdminUtility access from Mac OS 9 has been disabled for any base station that has been configured from AirPort 2.0.4 in Mac OS X.

There is no mention if these "unpredictable results" apply to use of Apple's AirPort Admin Utility for Microsoft Windows, or other AirPort Configuration Software for Windows.

VPC 5.0.4 to fixes performance and other problems, adds features. June 27 , 2002 -- Connectix posted Virtual PC 5.0.4 (free download), an update that the company says addresses some of the problems with the version 5.0.3 update. (MacWindows readers reported performance degradation after installing VPC 5.0.3 upgrade.) From the readme file:

Addressed performance issue for 32-bit operating systems running in Virtual PC under Mac OS X that was introduced in version 5.0.3. For most users, Virtual PC 5.0.4 restores performance in Mac OS X to be equal to or better than version 5.0.2. Connectix is continuing to investigate and improve the performance of Virtual PC.

Connectix says that the update also fixes a bug that caused Mac OS 9.2.2 to freeze when Virtual PC shared folders and Apple file sharing were being used together. Other changes to the update:

If you've found that v 5.0.4 fixes the performance problem of 5.0.3, please let us know.

LiteSwitch: "Alt-tab" switcher for Mac OS X. June 27 , 2002 -- Proteron yesterday released LiteSwitch X 1.0.1 as a free download. LiteSwitch 1.0.1 gives Mac OS X the Windows Alt-tab style method of switching applications using the Command-Tab keys as the default setting. Proteron says it is offering LiteSwitch as a free download in order to promote its MaxMenus utility, which lets you add customizable menus to OS X.

(For other products of a similar vain, the MacWindows User Interface Solutions page lists products that make Macs look and act more like Windows, and products that make Windows look and act more like Mac OS.)

Xinet releases Xserve benchmarks. June 27, 2002 -- Yesterday. Xinet released performance benchmarks of it's cross-platform FullPress and WebNative server software running on Apple's Xserve hardware. Test results of prepress-type activities show Xinet's software running faster on Mac OS X and Xserve than on a Windows 2000 server.

Aladdin releases iClean for Windows. June 27, 2002 -- Aladdin Systems has released iClean 1.0 for Windows ($US 30), a utility for selectively removing unneeded Internet files that risk privacy, such as cookies. It can also block pop-up ads iClean has previously been available only for Macintosh.

XPlay ships, iPod for Windows. June 25, 2002 -- Yesterday, Mediafour released XPlay 1.0 (US $30 download), Windows software that enables PC users to connect Apple's iPod to PCs and do anything with it that Mac users can do on a Mac. XPlay automatically synchronizes a PC music collection with iPod when you connect the iPod, and lets you manage playlists and the music files. It also lets you move vCard contacts from Outlook and other contact managers to the iPod.

More on the issue of Firewalls on PC blocking with DAVE. June 25, 2002 -- Scott Boone disagreed with Thursby Software's Paul Nelson comment on Boone's earlier description of the DAVE problem with firewalls on PCs. Nelson said that Boone's comment on browsing remote PC was misleading. Boone defends his statement:

It also depends on how the user has security set up on the server end. It can be set up so that you won't get a browse list. And I was assuming that the user was already aware of the inherent risks of using SMB sharing. The problems are not necessarily as dire as Paul's comment would suggest, one just needs to know how to set things up and make sure they are up to date with security patches. There are plenty of Google-able sites to help with that. I guess the ultimate lesson here is: only do this if you ABSOLUTELY NEED to, and definitely do your research first.

More on NetWare Open/Save dialog crashes, and a workaround. June 25, 2002 -- We have more reports on the NetWare OS 9.x problem with crashes in the Open and Save dialogs, including this workaround from Hugh Justham:

You can mitigate or resolve this problem by using Default Folder [from St. Claire Software] to turn off Navigation services and so use the "Classic" file dialogs instead.

However, some apps - possibly those built with certain versions of PowerPlant - do not respond to Default Folder. Lotus Notes 5.0.10 will, but Photoshop 6.01 will not, respond to Default folder 3.13

Simon Triggs question's Prosoft's claim that the problem is Apple's fault:

Prosoft's response puzzles me a little. If there is a bug in Apple's Navigation Services code why don't we see this in AppleTalk, OT, SMB or any other protocol? Surely Prosoft can work around the bug if Apple has managed to do so and other third party protocol providers? This also doesn't fully explain the problem Navigation services isn't used by all applications, Quark Express 4.11 still uses the old standard file open dialog and still exhibits crashing problems from time to time.

Patrick Fergus

I've seen plenty of examples of the NetWare open/save crashing bug. I first saw it about a year ago, but couldn't put my finger on a cause. Since then I've seen it in other Novell/Mac installations.

The important parts to reproduce it seem to be a Navigation Services dialog, and opening/saving directly on the server. Standard file dialogs (QuarkXPress 4 especially) seem to not have a problem. The listing of Photoshop files (under the second heading above) could be a requirement, but since the Adobe apps are usually what the client is using it's not a valid test. The crash generally occurs right after the user has double-clicked on a folder/volume, and the Navigation Services dialog box is querying file information from the server.

In the last year I've worked with three clients who use Novell and Macs:

--One has ditched Novell entirely for the Macs and has gone to NT/2000 for serving the Macs. According to them, support calls for the Macs dropped dramatically.

--One is seriously looking at getting rid of Novell for the Macs, whether waiting for the next budget cycle, or using a spare NT server with a lot of disk space.

--One has nobody working directly off the servers, and instead has all users copy down the files they are working on.

Reader review: Novell's Native File Services works. June 25, 2002 -- Andre Kuehnemund provided this report of Novell's Native File Services for Macs, which we've posted on our NetWare-Mac report page.

I've been responsible for integrating Macs with NetWare environments for years while working at a university, an advertising agency and now a wholesale distributor. I was a beta tester of Novell's Native File Services product and I have to say: It really works! And it works well!

No client software is required on the Mac. In OS 9, one simply connects through the Chooser, in OS X via the Go menu at the top of the screen. Connectivity is via TCP/IP and it's fast! Access can be (and should be) encrypted, but clear text passwords are a (not recommended) option. The initial release that came with NetWare 6 was not all that stable, but since SP1 and another update patch have been released, I have not have had any more problems with this product.

Since access to the NetWare server is via TCP/IP, I can access my NetWare server from home, a hotel room, a friend's computer etc. Passwords are encrypted and all I had to do was to open port 524 in the corporate firewall. Setup in NetWare 6 is super easy since it comes with NetWare 6 "out of the box". During the NetWare 6 install the person installing the OS is being asked whether he/she wants to install Native File Services for Mac, Windows and UNIX. Say "Yes" and the installer does the rest.

Neither Macs, Windows nor UNIX machines require any client software. The NetWare server simply looks to the client like any other AFP over TCP/IP, Windows SMB or UNIX NFS server, which is why no client software is required.

The product is available as an add-on ($299 per server) for NetWare 5.1, but is included for free in NetWare 6.

More on Mac OS X Error -43 with Win Servers. June 25, 2002 --061702 Nick Likos adds this to the discussion of -43 errors:

I too was plagued by this error - until Carl's most simple fix. Changing unsupported windows file names have done the trick. This is a problem for some people trying to copy hundreds of files, and for other reasons I just use AFP now, but at least I feel sane again.

Cisco issues security advisory for Unix and Mac OS X VPN clients. June 21, 2002 -- Cisco has posted a Security Advisory entitled "Buffer Overflow in UNIX VPN Client that applies to its virtual private network clients for Mac OS X, Linux, and Solaris. The advisory describes a problem:

The vulnerability could be exploited by a local user to execute arbitrary instructions. If the affected binary executable file is installed with setuid permissions, the instructions will execute with administrative permissions and could be used to modify any part of the system without authorization.

The advisory also describes workarounds and how to

Final version of XPlay (iPod for Windows) to be released Monday, June 24th. June 21, 2002 -- Mediafour will release XPlay 1.0 (US $29.95) next Monday. XPlay is Windows software that enables PC users to make use Apple's iPod as they would from a Mac. (We'll have more details next week.)

Thursby corrects reader report on the issues of PC firewalls blocking Dave. June 21, 2002 -- Paul W. Nelson, V.P. engineering, Thursby Software Systems, sent us a correction to a June 19 reader report regarding firewalls running on PCs blocking DAVE:

I want to point out a typo that could get your readers into trouble:
The last port, 137, is a TCP port and handles the heavy lifting during file sharing. It is the ONLY port that HAS to be open to access a Windows CIFSserver.

The port should be 139, and not 137. With this change, these two sentences are correct.

However, unlike AppleShare, getting CIFS to work with just one port is a feat of achievement. Since you can't simply "browse" to the computer, you often end up having to monkey with IP hosts files as well as NetBIOS lmhosts files. It isn't pretty and doesn't work the same on all windows clients, much less Dave. Also, since you can't browse a remote computer, you can't find out what share names are...meaning you'd better know what the share name of the folder you want to hit is before hand.

The last sentence is quite misleading, since browsing for computers is quite different from browsing the shares that are offered by a computer. In fact the last sentence is just plain wrong. If you know the IP address of any Windows NT 4, Samba or DAVE computer, you can get a list of shares using only port 139 (tcp).

Unfortunately, Microsoft's file sharing implementations many problems related to security, especially denial of service attacks (there are many ways that an evil client can blue-screen any windows server (regardless of how recent or how many patches have been applied). They can even bring down the computer without authenticating. Because of this, most people should never allow access to port 139 from the Internet to ANY Microsoft server. There are a lot of port scanners searching the Internet for unblocked port 139 servers, hoping to take advantage of home users running Windows. Some ISPs won't even route TCP connections to port 139 because of this activity. If you WANT to connect across the Internet to 139 and are having trouble, you might talk to you ISP to see if they are blocking 139.

The best defense for home and small businesses is to use private network numbers, such as 192.168.X.X and a NAT router. These routers are quite popular, easy to configure, and provide very good security.

Prosoft says Apple's Navigation Services causes NetWare client crash. June 21, 2002 -- Jeff Lucia updated his June 19 report about the Prosoft NetWare client crashing in Mac OS 9.21 and above when opening files. He has word that Prosoft is aware of the problem:

My partner was in contact with Prosoft a couple of months ago and this was the email that was sent to him:
The bug they are experiencing is in Apple's Navigation Services code. The 5.15 update is an unofficial release and it helps some issues, but the hang problems are still part of Apple's bug. There isn't anything we can do other then what we've done, which is report the bug to Apple.

In the mean time I would recommend they move files locally to work on them and then drag and drop them back on the server when they've been modified. It's not a clean solution, but it's what can be done until Apple fixes Navigation Services.

Thanks,

David Neil
Product Manager
Prosoft Engineering, Inc.

Need a new tricorder? eBay offers Trekkie treasures. June 21, 2002 -- eBay is participating in an action of items used to make the Star Trek TV series, including Star Fleet uniforms, a tricorder, and Captain Kirk's chair from the bridge of the enterprise. (See the catalog.) This CNET story has more on the auction. Live long and prosper...

Netopia Announces Timbuktu Pro for the Education Market. June 19, 2002 -- Yesterday Netopia announced a first technology preview of Timbuktu Pro for Education at the National Educational Computing Conference (NECC) in San Antonio, Texas. . Dubbed Timbuktu Ed, this version of the cross-platform remote control software for Macintosh and Windows allows teachers and students to share screens, display work, transfer files, and communicate with instant messaging. Teachers can choose to share their computer screen with students, observe students' screens, control a student's mouse and keyboard. A feature called the Virtual Teacher's Aid lets teachers observe the work of multiple students simultaneously. Timbuktu Ed will be available by late summer 2002. (Pricing has not been announced.)

More on MacServerIP-OS X problem; confirmation that SNAX works; Cyan working on fix. June 19, 2002 -- Marcus Albers confirms that using Snax instead of the OS X Finder prevents the Mac OS X from generating a -43 error when accessing MacServerIP volumes on Windows servers.

The Snax workaround does indeed work, both with MacServerIP version 7 and 8.

Also, as to it being a permissions problem, my OS X user name is the same as my domain user name, and I am a domain admin, and still have the problem, on two separate machines.

Joe Kroboth, who first reported the problem, said that Cyan technical support contacted him to say that the company is working on a fix and may have an update "soon" to fix the problem.

Meanwhile, T. Reid Lewis, president of Group Logic, a competitor to Cyan Soft, says that his product does not have this problem:

I suggest that your reader try ExtremeZ-IP instead of MacServerIP as a solution for the problems he is reporting when copying from a Windows server to an OS X machine. A free trial version is available on our website. We have not had reports of the -43 error problem from ExtremeZ-IP customers.

Microsoft Services for NetWare SP1 lets you move Mac files from NetWare to Win servers. June 19, 2002 -- Patrick Peccatte pointed us to Microsoft Knowledge Base article Q316094, which describes Service Pack 1 for NetWare for Mac:

According to "List of Problems That Are Fixed in Services for NetWare 5.0 Service Packs (Q316094)" Services for NetWare SP1 allows to migrate Macintosh files from NetWare volumes toward Windows 2000 SFM volumes (which avoid to connect a Macintosh on both NetWare and NT2K boxes to do the job).

(Peccatte credits Mike Maday for the tip.)

More info on Firewalls blocking Dave. June 19, 2002 -- Scott Boone shed some light on yesterday's report about a firewall running on a PC blocking access by DAVE (the Windows file sharing software for Mac OS X).

First a link to a Linux Magazine article with some info.

There are three ports involved in Windows File Sharing (SMB): 137, 138, and 139. [Actually four, 135.] The first two utilize UDP and are used to facilitate browsing in the Network Neighborhood and to exchange datagrams. If they are blocked, a machine will not simply "show up" in Dave or other Windows client's Network Neighborhood. Across the Internet, who cares, right?

The last port, 139, is a TCP port and handles the heavy lifting during file sharing. It is the ONLY port that HAS to be open to access a Windows CIFS server.

However, unlike AppleShare, getting CIFS to work with just one port is a feat of achievement. Since you can't simply "browse" to the computer, you often end up having to monkey with IP hosts files as well as NetBIOS lmhosts files. It isn't pretty and doesn't work the same on all windows clients, much less Dave. Also, since you can't browse a remote computer, you can't find out what share names are...meaning you'd better know what the share name of the folder you want to hit is before hand.

So the sage words of advice: if you are behind a firewall (say like a broadband router) and are running ZoneAlarm on the individual PC on your LAN, you can safely open port 139, as well as 137 and 138, because the WAN-side firewall is going to stop any incoming attack. On the other hand, if the PC you are trying to hit is directly connected to the WAN, close up 137 and 138, force open 139, and read the documentation about how to adjust all those files (hosts, lmhosts--the Dave manual does a pretty good job). Make sure your permissions are adequate, and that security boundaries are set (don't share your Windows folder, for instance!).

(You can read previous reports about DAVE on our DAVE Special Report page.)

Prosoft NetWare client crashing when opening files. June 19, 2002 -- Jeff Lucia reports a problem with the Prosoft NetWare client crashing when opening files using the Open dialog box of Illustrator, Quark XPress, and Photoshop. Prosoft Client 5.14 fixed a problem with MS Office crashing, but Lucia says this version didn't help here:

I have a client who was using about 10 iMac 350's connected to a NetWare Server. The iMacs were running flawlessly and were using Prosoft Client 5.12. Since we upgraded them to G4 1 GHz DP's we have had nothing but trouble.

The problem we are seeing most is crashing when opening files (from within applications - Illustrator, Quark, Photoshop). Performance is also horrible from within applications - constant pausing or just really slow load times. I have since updated to Prosoft Client 5.14 which resolved nothing. My only workaround is to have the client drag the files from the server to their local hard disk and open from there. Everything works fine in that scenario, but it is unacceptable to the client (I don't blame them).

According to Prosoft, Apple has made some change the OS which is causing this problem. They claim that it is Apple's responsibility not theirs, but I see no updates (or tech notes) from Apple coming anytime soon. Since I am not a Novell guru, I am looking to the MacWindows community (like I have before) for some advice.

The new G4's are using MacOS 9.22. Since the iMac's were working perfectly before running on OS 9.1, I'm assuming the Prosoft tech was referring to "changes" made in OS 9.21 and above.

If you've seen this problem, please let us know.

Hands-on training at 2002 FileMaker Developer Conference. June 19, 2002 -- A FileMaker Developer Conference will be held from 12 - 15 August 2002 in Palm Desert, California. The conference will include hands-on training for the cross-platform database.

Correction: IE 5.1.4 for OS X. June 19, 2002 -- We've corrected an error in yesterday's story about Internet Explorer. Both IE 5.2 and IE 5.1.4 that just appeared at Microsoft.com are for Mac OS X, not OS 8/9. (IE 5.1.4 for Mac OS 8 and 9 has been available since April). IE 5.1.4 for Mac OS X was previously unavailable as a download. One difference between 5.1.4 and the version 5.2 (also just posted) is that version 5.1.4 works on versions previous to 10.1.5.

TIPS for moving Netscape address books to Outlook 2001. June 18, 2002 -- Dan Polaris has a few suggestions for moving Netscape address books to Outlook 2001, in response to yesterday's report:

When you are importing the .ldif file from Netscape into Outlook, add a column named E-mail Type with the value SMTP for each contact (unless these already exist).

If you're getting "No transport available" NDR's it may not be the trailing space that effects the mail delivery but the missing e-mail type field. When you edit the e-mail address it will usually set the value to SMTP for you if it does not already exist.

Alternatively, try importing all the .ldif's on a PC using Outlook. It may be a pain switching between user profiles on the PC, but it may prove easier than editing several hundred addresses.

Firewall prevents Dave from working -- port conflicts. June 18, 2002 -- Joe Bauder reports that firewalls on running on a PC (specifically, Zone Alarm) can interfere with DAVE:

I installed DAVE 3.1.1 and tried to share a printer and files with my PC under OS X. I had previously been able to connect using OS X's SAMBA networking but this time had an issue with connecting with my PC from the Mac.

I tried fiddling with the PC in a number of ways, trying to set up WINS resolution even though I didn't have a WINS server, trying to get my router to do WINS resolution, etc. I have an ME partition and a Windows 2000 Pro partition and neither worked...

Then it dawned on me: I have Zone Alarm [a firewall product] installed on both ME and Windows 2000 Professional. I looked at Zone Alarm and the "medium" security setting I had set up on both machines specifically said that peer-to-peer or share level networking works fine. I tried setting it to "low" security and it would not work on the ME partition or the Windows 2000 Pro partition. Then I just turned off Zone Alarm and everything else turned right on. File sharing, printer sharing, etc.

I either had to remove Zone Alarm altogether or (and I will probably do the latter) just turn off Zone Alarm on the PC whenever I have a networking issue or find the ports needed to pass through. I actually just looked at the DAVE "compatibility" page and they cleared it up:

"DAVE will work with firewall software if the software is configured to allow traffic to and from the ports DAVE uses. DAVE uses ports 137, 138, 139 using TCP and UDP. Please contact Network Ice at http://www.networkice.com, Zone Labs at http://www.zonelabs.com, Open Door Networks, Inc. at http://www.opendoor.com or Symantec at http://www.symantec.com for information on configuring these products. "

Removing "reserved" files on Windows servers. June 18, 2002 -- Dan Schwartz notes that there is a set of "reserved" file names that are forbidden to be used on Windows servers:

CON PRN AUX CLOCK$ NUL COM1 COM2 COM3 COM4 LPT1 LPT2 LPT3

To remove files that use these names, you can follow the suggestions of Microsoft Knowledge Base article Q120716 ("How To Remove Files with Reserved Names in Windows NT")--or remove the file with a Mac client.

Microsoft releases Internet Explorer 5.2 for Mac OS X as a download. June 18, 2002 -- Yesterday Microsoft released Internet Explorer 5.2 for Mac OS X as a free download. Microsoft said the new version is more stable and uses Quartz text smoothing of Mac OS X 10.1.5.

This is also the first time that any version of Internet Explorer for Mac OS X is available as a download. Yesterday, Microsoft also posted Internet Explorer 5.1.4 for Mac OS X (previously unavailable at Microsoft.com).

Reader confirms VPC conflict with Advanced PDF Password Recovery. June 18, 2002 -- Tim Pritt confirms the Virtual PC incompatibility we reported on June 11:

I can confirm the posting below. I asked the people at ElcomSoft and they confirmed that Virtual PC is not compatible with Advanced PDF Password Recovery.

The reader who originally sent in the report also said reported that ElcomSoft says the software doesn't run in VPC.

Do you know of a Windows application that should be on our Virtual PC Conflict list? If so, please let us know.

Update on MacServerIP error -43 problem. June 18, 2002 -- Steve Crossman also has the problem with MacServerIP and the error-43 message that we first reported on June 14:

We have Windows 2k, SP2 and MacServerIP v7 and I have seen this problem. It has something to do with trying to copy invisible files from OS X, inside the folder to the server. If you copy the items individually or do a select all of the visible files, it works fine. Drag the entire folder over, and it fails.

I have not seen this problem in quite a while. It has something to do with permissions, as the files I was copying had my OS X user permissions, and that user didn't exist in the domain. I since made my OS X username a domain user.

DigiTunnel 1.0 released-- PPTP VPN client for Mac OS X. June 17, 2002 -- Gracion Software has ended its beta period and is now selling the release version of DigiTunnel 1.0 (US $88), a virtual private network client for Mac OS X. DigiTunnel uses the Microsoft Point-to-Point Tunneling Protocol (PPTP) to let Mac OS X connect to VPN servers running on Windows platforms. DigiTunnel creates a 128-bit encrypted connection for IP-based network applications, including e-mail, web browsers, and file sharing. Classic applications running in OS X can also use the VPN.

Since DigiTunnel is now an official 1.0 product, we've added it to out list of VPN solutions for Macintosh on our Network Solutions page. For reader reports on the earlier beta versions of DigiTunnel on our VPN Report page.

We would like to hear of your experiences with the DigiTunnel 1.0 release.

Workaround for MacServer IP/OS X problem . June 17, 2002 -- Responding to Friday's report of an Error -43 when trying to copy from the MacServer to a Mac OS X client, William Cruz sent a workaround. He doesn't use the Finder to do the copy:

We experience the same problem using Windows 2000 Server Service Pack 2 with MacServerIP 7. What has helped to alleviate the situation is a program called SNAX. You wont get the error when copying anymore although if you copy something to the server with the intent of replacing a file with the same name, you will get an error saying that the file is busy and cannot be replaced. We have purchased MacServerIP 8 and are considering setting up a Windows 2000 server test computer with it.

If you can verify this workaround, please let us know.

QuickBooks in Virtual PC 5 won't work in multiuser mode. June 17, 2002 -- Truman Jarva can't get Intuit QuickBooks for Windows to function in multiuser mode in Virtual PC 5:

We have always been a Mac office and are still trying to be. Our accountant cannot work with our [old] Mac version of QuickBooks, so we bought the PC version QuickBooks Pro 2002 and are running it on Virtual PC5. It works. However we cannot get QuickBooks to work as multiuser over our Ethernet network. Connectix says it's a QuickBooks problem and Intuit says it is a Connectix problem, meanwhile it's our problem.

If you've seen this problem, please let us know.

Problem moving Netscape address books to Outlook 2001. June 17, 2002 -- Frank Walke reports several problems moving Netscape Communicator e-mail addresses to Outlook 2001:

We're running Outlook 2001 on a variety of Macs. We had a major problem here when converting our existing Netscape users to Outlook 2001. When exporting their address books from Netscape, we had to open the .ldif files in Excel and add the Outlook specified header names to the columns and then save the doc as a .csv file so Outlook would read it. Then once we had successfully imported to their Contacts list, we encountered another bug. Somewhere in the import process, Outlook added an inexplicable space to the end of the e-mail address in the e-mail address line in the Contact's card.

When e-mail was sent to that address, the e-mail would bounce as undeliverable. The only solution we found was to go in to each individual contact, delete the extra space at the end of the e-mail address, save and close the contact file. Very tedious for those with 250+ entries in their contacts.

Also no auto-reconciling of names in the company's Global Address list without hitting Command+K(Mac only) when composing a message in Outlook 2001.

If you've seen these problems, please let us know.

ZDNet reviews Documents to Go--MS Office for Palm, Win, Mac. June 17, 2002 -- ZDNet has a review of DataViz's Documents to Go 4.0, software that lets you view and edit Microsoft Office for Windows or Mac documents on a Palm OS handheld device.

Mystery Machine 1.2.3 fixes bugs. June 14, 2002 -- Darren Montjar has released Mystery Machine 1.2.3, a new version of his Citrix Java client for Mac OS X. He writes:

I've released Mystery Machine 1.2.3 on the world. This one fixes the inability to connect with encryption &endash; RC5 128-bit (Login Only), RC5 40-bit, RC5 56-bit, and RC5 128-bit have returned. SSL should work now, too, though I have no way of testing it. Hopefully this works for everyone.

Reader resolves DAVE 3.1/Qdea -50 errors. June 14, 2002 -- Steve Byan wrote to say that he found the source of a problem with DAVE 3.1 that he reported to us in January. The problem was a conflict with Qdea's Synchronize, a third-party file synchronization program in Mac OS 9.2. Several other readers also reported the problem. Byan discovered the cause and fix:

The source of the problem turned out to be our Network Appliance servers, which are old enough to be incompatible with NetApps newest releases of its software. Consequently we run them with an old revision (version 5.2.6R2), rather than 6.<something>. DAVE 3.1 did not support these older versions. DAVE 3.1.1 has resolved this problem and works fine with our older NetApp servers, both under OS 9.2 and OS X 10.1.4 and 10.1.5. Apple's build-in SMB network client still fails to work with the older NetApp servers.

Thursby announces volume licensing program. June 14, 2002 -- Thursby Software is now offering a volume license agreements for DAVE, the cross-platform file and for print share for Macintosh. A benefit is that administrators can use single software licence code when updating Macs with a new version of DAVE.

MacServerIP 7.0/8 yields error with Mac OS X. June 14, 2002 -- Joe Kroboth reports this problem with MacServerIP (an AFP file server for Windows):

We are using MacServerIP 7.0 on Windows NT 4.0 SP6 Server. We are having major trouble using the server with Mac OS X. We receive Error -43 when trying to copy from the server to the client. I have tried contacting CYANSOFT and TEAMASA but they are ignoring my request. We have also downloaded version 8 and set it up on a test server with the same results. I was looking for a solution when I was pointed to your web site.

If you've seen this problem, please let us know.

Apple posts fix for 10.1.5 bug. June 14, 2002 -- Apple Knowledge Base article 106905 describes a problem where the installation of the Mac OS X 10.1.5 update prevents the Mac from connecting to the Internet or a local network. Apple also describes these symptoms:

1. IP address, subnet mask, and router address have all been set to "255.255.255.255".

2. DHCP configuration is not available as a choice in the Network preference pane.

Apple also lists a solution: delete this file: /Library/Preferences/com.apple.PowerManagement.plist

Macintosh Explorer 3.1.1 fixes crash bug. June 14, 2002 -- Rage Software has released Macintosh Explorer 3.1.1 (US $15), a bug-fix upgrade to the utility that provides Mac OS 8.5-to-10.x users with a Mac version of Windows Explorer, the file browser and file management tool. The new version fixes a crash at launch time when no items are in the trash folder.

August Software offers free ODBC support for REALbasic. June 14, 2002 -- August Software yesterday released ODBC.NET, a free ODBC plug-in for the REALbasic cross-platform development environment by REAL Software. From the August Software press release:

ODBC.NET works with August Software's ODBC Router to make all of the SQL data sources found in the ODBC control panel of a Windows Server available for use by REALbasic. Using ODBC.NET, REALbasic applications on MacOS, MacOS X and Windows may interact with Windows, UNIX and mainframe data without per-desktop ODBC control panels, drivers or database-revision-specific libraries.

Available now at the new ODBC.NET plug-in may be used in combination with MS-Access, IBM DB/2, mySQL, all versions of ORACLE, Pick/Universe, SQLServer, SYBASE and many others. ODBC.NET supports exiting ODBC Router solutions available from US$99 to US$2319 based on concurrent usage as well as a new REALbasic-only edition of ODBC Router that supports unlimited ODBC.NET sessions for US$349.

Ethernet goes to 10 GB. June 14, 2002 -- A CNET story reports that the IEEE group released a specification for a 10 GB Ethernet standard called 802.3ae, which runs only on fiber optic cable.

DataViz adds Windows iPod support to MacOpener disk utility. June 12, 2002 -- Yesterday, MacOpener released a new version of MacOpener 2000 (US $49.95) that allow iPod to work with Windows. (See also the press release.) MacOpener is a Windows utility that enables PC to read and write Mac-formatted (HFS and HFS Plus) disk storage. The new version also supports FireWire. Users must used other software, such as EphPod by TrentSoft, to manage and play music files.

DataViz isn't the first to utility to do iPod for Windows, or the most complete. Mediafour, which has a competing disk utility called, has released a series of prerelease versions of XPlay. Unlike MacOpener, XPlay allows you to manage and play MP3 songs from Windows without requiring extra software. (Mediafour also has a Windows utility for reading Mac disks, called MacDrive.)

Palm releases Palm OS 5 adds wireless LAN support. June 12, 2002 -- Palm has released Palm OS 5, a new version of the operating system for Palm and Visor hand held devices. In addition to supporting newer hardware and a revamped UI, Palm OS 5 adds support for 802.11b (AirPort-compatible) wireless networking.

TIP: Outlook/Exchange 2001 under OS X/Classic and recurrence and time zones. June 12, 2002 -- Jim Howard reports this issue and a work around for Outlook 2001 running in Mac OS X Classic:

Using the Outlook for Exchange client, anytime you create an appointment with recurrence in a time zone without daylight savings (Arizona for example), the appointment is created an hour earlier than what you started with. Each time you update and save the appointment without specifically changing the appointment time, for example changing the reminder time, the appointment shifts an hour earlier each time. Works OK under 9.2.2 and from web access to Exchange. Appointments without recurrence seem okay.

Our Outlook 2001 Report page has a discussion of an issue with time zones and Outlook hanging (along with workarounds).

Best practices with Mac-Novell integration. June 12, 2002 -- Fred Schwartz would like some best practices information on using Macs on Novell NetWare 6 networks, such as the best email.

I am wondering if your readers could offer suggestions for the BEST ways for Macs to play nicely on a Novell system. We are running the lastest (6.x) of Novell. What email programs are recommended (other than web mail - yuck!). Any specific suggestions or pitfalls of which we need to be aware? We were on a Microsoft Small Business Server but switched to Novell for security and other reasons. There seem to be some advantages, but it also feels very awkward.

An interesting question, we thought. If you'd care to share your favorite NetWare 6 experiences, let us know and we'll add them to our NetWare and Macs Report.

VPC 5.0.3 update: slower than before; advice for backgrading. June 11, 2002 -- Several readers responded to yesterday's report of slower performance in the Virtual PC 5.0.3 update.

Anderson Lam sees the slowdown in OS X:

I have also noticed a slow down with VPC 5.03. I am running Mac OS X 10.15, quicksilver 733, 768 MB of memory with 256-302 MB dedicated to the emulated OS. I have tried both XP and 2000, and both seem slower than before.

Paul Crawford describes his experience back-grading to 5.0.2:

I found it unusable as did many others in the Connectix Forum. I reinstalled 5.0.2 by starting with 5.0 and upgrading. Then I found that my disk image still seemed to have a problem (slow). So I got a backup image that was pristine. It seemed to bring back most of the original speed. I have no solid benchmarks so it is a little hard to tell. I have a typical setup 500 MHz Pismo with 768 MB RAM running Win2K with 192 MB RAM. My feeling is that Connectix did a poor job of QC'ing this latest version and they have upset a lot of people especially ones like me that use VPC for business. I really hope they get a proper fix soon.

Daniel Morales ran it on an old Motorola Mac clone:

I'm experimenting with VPC on my Starmax 3000/180 with 300 MHz Vimage G3 card. It worked reasonably well before the 5.03 update....After update it takes minutes for things to happen. What a horrible update, for me at least.

Wonder if any way to back track without starting from scratch.?

Jody Hewell:

I would like to also state that VPC is very slow. 5.0.3 is by the far the slowest. They seem to get slower each release...I tried it with XP and it is absolutely useless. Some apps take minutes to launch--I mean "minutes"! ...So I basically don't use it. I've even considered finding a cheap PC laptop on eBay. It can't be any slower.

We remind readers that our own tests have shown that the fastest Virtual PC 5.x configuration is Mac OS 9 running Windows 2000. VPC 5.x runs slower on Mac OS X than on Mac OS 9, and that VPC running Windows 98 is much slower than VPC running Windows 2000. (See our Virtual PC 5 Report page for more info.)

Update to VPC incompatibility list: June 11, 2002 -- We've added Advanced PDF Password Recovery from ElcomSoft to our list of programs that are not compatible Virtual PC. A reader named Tom said he could not run this software in Virtual PC 5.0.3, though it did run in the old SoftWindows 5.1 PC emulator, now discontinued. ElcomSoft confirmed that its software doesn't run in Virtual PC.

If you've seen this incompatibility, please let us know.

How to set OS X to automatically log on to an AFP server. June 11, 2002 -- Apple Knowledge Base article 106729 contains instructions on how to get Mac OS X to log onto and AFP (AppleShare-compatible) file server, such Windows Services for Macintosh, when you logon to the Mac. The procedure does not work for SMB servers.

(Thanks to Richard Berg for the tip.)

Readers confirm: Mac OS 10.1.5 fixes NT Finder crash; more on 10.1.5. June 10, 2002 -- A number of readers have verified last Friday's report that Mac OS X 10.1.5 does indeed fix the OS X problem of Finder crashes when accessing Win NT server volumes. For instance, John DeMillion reports:

Per your report from Marc Klureza, 10.1.5 does indeed fix the Finder-crashing problem with NT Server AFP shares. We haven't had a Finder crash here since 10.1.5 was released, and we're now using the Finder to access all of our NT AFP shares. The 10.1.5 ReadMe calls this "Better networking via AFP when accessing multilevel directories on Windows NT file servers", and I guess I'd have to agree that "not crashing" is better!

Don Rainwater sees an extra feature:

10.1.5 has fixed the problem with the Finder crashing while connecting to NT servers via AppleTalk on my machine (G4 400).

Also, I think it has also added icon previews instead displaying generic icons for everything. I don't remember them being there before.

Craig R. Arko confirms the fix with two versions of NT

Near as I can tell, 10.1.5 fixes the Finder problem with NT Server 4 and 3.51 as well.

Regular readers know that this has been a major topic, as reported on the our MacWindows Mac OS X Reports page. Justin Beek (who as confirms that 10.1.5 fixes the bug) sent us the link for the reports at Apple's Discussion forums.

Elliott Hill sums up most readers' feelings: "This 10.1.5 update has finally done it! YAY!!"

(Thanks to everyone who responded.)

10.1.5 doesn't fix Win server read-only issue. June 10, 2002 -- John DeMillion reports that the Mac OS X 10.1.5 still has one issue with accessing windows servers:

The problem of not being able to access read-only volumes from a privileged (e.g. "administrator") user is still present, however. We have to log in as a non-privileged user with read-only access to a read-only (and AFP password-protected) volume in order to have it even show up in the list of volumes. Our current workaround is just to use the Classic Chooser to mount the volume, whereupon everything works fine from the Mac OS X Finder.

If you've seen this problem, please let us know.

Confirmed: Classic apps don't get access to Cisco VPN; 3.5.1 fixes problem. June 10, 2002 -- Several readers wrote that last Friday's report of Classic apps not working with the Cisco 3000 VPN client 3.5 is a known bug. Readers also say that version 3.5.1 fixes the problem. Sonya Chang sent us a link to the Cisco release notes:

The lack of network access from Classic with Cisco VPN 3.5 was a known bug and has been fixed in the 3.5.1 release (which has been out since May). The documentation for this release is here. So you know what to look for, note that the docs refer to Classic apps as "legacy."

Version 3.5.1 is available for download from Cisco, though you need to have a partner username and password to get it.

A reader named Steve agrees:

This is a problem that's documented in the release notes for version 3.5 and is fixed in version 3.5.1. I've been using 3.5.1 for a month or two with my company's VPN and it's been working well.

(See our Virtual Private Network Reports page for previous reports on the Cisco client and other VPN solutions for Macs.)

Apple posts cross-platform info. June 10, 2002 -- As part of a new campaign to get Windows users to switch to Macs, Apple has posted a Guide to Switching at apple.com. It includes information about moving files of various types and e-mail address books from Windows to Macs.

(Thanks to Peter Dodge for the tip.)

VPC 5.0.3 update: slower performance than before? June 7, 2002 -- Mikael Olsson reports that the recently released Virtual PC update 5.0.3 is slower than previous 5.x versions:

I have used Virtual PC 5.0 and have just upgraded it to 5.0.3. I'd like to delete it and upgrade it with 5.0.1 and 5.0.2 which I had before. 5.0.3 with Windows XP works very slowly. But where can one find 5.0.1 to download? No luck yet.

We also noticed that a user at the Connectix forums has mentioned slower performance.

How you seen slower performance since upgrading to VPC 5.0.3 from a 5.x version? Please let us know.

Extensis Portfolio 4 time stamp problem. June 10, 2002 -- Michael Modisett reports having the problem with Extensis Portfolio 4 and Windows NT Server listed on our Win Server Time Stamp Issues page. Modisett was wondering if the issue also occurs with Extensis Portfolio 6.0. If you can shed some light on the issue, please let us know.

Reader says Mac OS 10.1.5 fixes NT Finder crash bug. June 7, 2002 -- Marc Klureza reports that Mac OS X 10.1.5 fixes the problem of Finder crashes when accessing Win NT server volumes:

This seems to have finally fixed the bug of Finder crashes when accessing some NT 4 shares. Now I can think about rolling out OS X to our users.

On May 6, we reported that several readers said that 10.1.5 release would fix this bug. If you can verify this, please let us know.

Workaround for printer grayed out page not finished loading problem. June 7, 2002 -- Pauls Sloss has a workaround for the Internet Explorer 5 problem of being unable to print:

I have a workaround for the printer grayed out when a page won't finish loading in IE5 etc through a firewall connection. Press the stop loading page button or command-. and all application services will be restored.

Aladdin Ships StuffIt Express Enterprise for Windows. June 7, 2002 -- Aladdin Systems is shipping StuffIt Express Enterprise Edition for Windows (starting at US $399.95 for 5-clients), a corporate version of the compression software. (A Mac OS version already exists.) The Enterprise Edition also includes encryption, uploading files to password-protected FTP sites, and emailing notification. There is also a feature called "express boxes" that can be used over a network or the Internet. There is also a scheduling feature.

Classic network apps can't communicated with Cisco VPN client. June 7, 2002 -- Warwick Teale says that Classic mode networking apps can't access the network when the Cisco 3000 virtual private network client 3.5 for OS X is running over Ethernet. Strangely, the apps do work over a PPP connection. Teale's report:

There have been a series of posts on this subject in Microsoft.public.outlook.mac. I have the same problem and it is driving me mad. Classic mode apps like Outlook 2001 can't access the network when running under the Cisco 3000 VPN client 3.5 on OS/X when connected via Ethernet. All native OS X network apps work fine including NSLOOKUP and DNS accesses.

I can access Outlook 2001 under the OS X Cisco VPN client only when I use PPP (dial up modem). This is true for all other Classic mode applications that access the network, whilst running under the VPN. However, it doesn't work when I use Ethernet via ADSL.

I am able to access ALL OS X network applications under the VPN client. I have resolved all the issues with DNS's on OS X including disabling the hardware checksum settings as stipulated by CISCO.

The big problem for me is accessing my corporate email on one of the Exchange servers. I can access the server from OS X (ping , FTP, etc) via explicit IP and DSN (partial DNS as well).

However OS/9 applications such as WHATROUTE, Netscape, IE 5, and Outlook2001cannot access any of the network when I use the ethernet connection in the network panels. Classic mode network apps (under Mac OS X) work fine when the VPN Client 3.5 is disabled.

I have also tried:

  • to play with localhost and the TCP/IP control panel while in Classic mode.
  • starting CLASSIC mode AFTER the VPNCLIENT session is established. A poster on this board said that works.. well it doesn't.
  • using Entourage native via IMAP (can't get connected to EXCHANGE server).

If you've seen this problem, please let us know.

Reader Report: problems BlueLabel PowerEmulator. June 7, 2002 -- Dave Heap sent us a report of Lismore System's BlueLabel PowerEmulator 1.7, a PC emulator for Macintosh. He encountered several problems configuring peripherals, with keyboards, and with a Macally USB optical mouse. You can read is report on our BLPE Special Report page.

Mac font server runs OS X and Windows. DiamondSoft has released Font Reserve Server 1.5, a font server for Mac OS X (new in this release) and Windows NT/2000 servers supporting Mac OS 9 clients. (A Mac OS X client support is planned.) The server use an SQL database to manage fonts for multiple Macs. Administrators can create font sets for groups or individual users.

Mozilla 1.0 released: browser, email chat for multiple OS's. June 7, 2002 -- The open-source group Mozilla.org has released Mozilla 1.0, the open-source (free) set of applications for Mac OS 8.5/9/X, Windows, Linux, and several Unix variants. Mozilla contains a web browser, an e-mail program and news reader, and a chat client.

Apple OS X 10.5 offers a few X-platform benefits. June 5, 2002 -- Yesterday, Apple released Mac OS X 10.1.5, an upgrade for Apple's operating system available through the Software Update utility. Among the long list of general enhancements, bug fixes, and new peripherals supported, are several improvements in cross-platform and networking abilities. These include:

Reader verifies solution for SFM Servers disappearing from Chooser. June 5, 2002 -- Johan De Deyne verified the May 30 solution to the problem of Windows 2000 servers disappearing from Mac Choosers:

I would like to confirm the solution presented by Bill Grabowski, I am currently installing a Compaq ML350 G2 and I have tried all the suggestions given before, none did the trick except for the ACPI Uniprocessor Device Driver.

DigiTunnel 1.0b5, a minor update to VPN client for Mac OS X. June 5, 2002 -- Gracion Software has posted DigiTunnel 1.0 Beta5, a new prerelease of the virtual private network (PPTP) client for Mac OS X. This version fixes a bug in 1.0b4 that caused a delay in the Mac going into sleep mode.

Helios releases beta of next X-platform file and print servers. June 5, 2002 --- Helios Software released a beta version of the next upgrade to its UNIX-based high-performance file and print servers, PCShare 3.1 (for PC and UNIX clients) and EtherShare 3.1 (Mac and UNIX clients). The two work together for Mac-Windows file sharing, cross-platform file and record locking, and shared print queues, job names, user names and passwords. The release versions are scheduled for September.

Keyboard Maestro will eject key. June 5, 2002 -- If you're not happy about using the F12 key to eject discs on non-Apple keyboards in Mac OS X, Macworld writer Christopher Breen has another suggestion:

The latest version of Keyboard Maestro includes an option to remap the Eject key to another key combination -- perfect for those using third-party keyboards with OS X.

Citrix releases MetaFrame XP Feature Release 2. June 5, 2002 -- Citrix has released MetaFrame XP Feature Release 2, an upgrade to the application server. Citrix says there are over 40 new and improved features, including:

Tip for VPC 5 and Linux web access. June 5, 2002 -- Thomas Koons has a suggestion for Monday's report of a problem with accessing the Internet from Linux on Virtual PC 5 (see our Virtual PC 5 Report page). The fix:

Try turning off "shared networking" in the VPC settings for his Linux session. Since Connectix does not make an "additions" pack for Linux, then there are no tweaks to make Linux share the Macs connection as it can with any Windows OS. So he will need to give Linux a different IP address from his Mac as if they where two independent computers.

WebMerge 2.0 Public Beta . June 5, 2002 -- Fourth World yesterday released WebMerge 2.0 Beta Release 1, software for Mac OS and Windows that generates static Web pages from database or spreadsheet files. The new version provides more options for specifying how pages are generated, and supports more than a dozen new HTML tags for assembling and linking Web content. WebMerge works with any database or spreadsheet that exports in Merge, tab-delimited, or other tabular format, including FileMaker Pro, Microsoft Access, and AppleWorks. The final release of WebMerge 2.0 ( US $79) is scheduled for late June.

Ralph Nadar calls for better Windows-Mac integration. June 5, 2002 -- A Wired story says that consumer advocate Ralph Nader suggests that the Bush administration should give up on courtroom-based antimonopoly strategy against Microsoft and use the US government's purchasing power to urge more cross-platform compatibility:

Nader suggested a variety of approaches. For instance, the government could require the software giant to make its proprietary formats work smoothly with products from Apple Computer Inc ., International Business Machines Corp. and other rivals.

Of course, the feds could read MacWindows.com...

Office X update adds ODBC queries for Excel; Palm syncing still to come. June 3, 2002 -- Today Microsoft released Office X Service Release 1, a free download that contains over 1500 improvements for the office suite, according to Microsoft. At least one of which is related to cross-platform functionality. The update adds ODBC (Open Database Connectivity) support to Excel X. enabling users to refresh queries that were created in Excel 98, Excel 2001 and Excel for Windows. (However, Excel X can't modify or create new ODBC queries.) Most of the improvements have to do with performance increases, bug fixes, and improved support for Mac OS X technologies.

Microsoft also said that Service Release 1 does not enable Entourage to sync with palm devices, but that it will release a separate update on July 15 that will add palm syncing. It will also be a free download.

Services Release 1 will not be shipping on Office X CD-ROMs, so buyers of the suite will still need to download SR1. The fixes will be included in a future version of Office X.

MSN Messenger 3.0 adds X-platform file transfer feature, Unicode support. June 3, 2002 -- Microsoft also released of MSN Messenger for Mac 3.0 today (free download), a major new version instant messaging application. Version 3 adds the ability to transfer files to users of Windows or Macintosh. Microsoft told us that when you send a file, MSN Messenger 3.0 will ask you if you want to send the file's Mac-specific info (the resource fork, etc). Microsoft positioned the file transfer feature as a replacement for e-mail for moving large files.

MSN Messenger 3 now also supports Unicode, so is international characters received in a message will be displayed correctly.

Other improvements include new features in contacts management, such as the ability to import and export contacts, and improvements in user interface.

Eject key on Microsoft keyboard; use F12 in OS X. June 3, 2002 -- A number of readers responded to last Friday's question about how to map an Eject function key to a Microsoft keyboard on an iMac G4. Several readers confirmed that the Mac OS X trick of using the F12 key to eject CDs works on a Microsoft keyboard (as This lets you use a quick tap of F12 for other functions. Eytan Bernet says this feature was for keyboards without Eject keys in Mac OS X 10.1.3 or 10.1.4.

Unfortunately, F12 does not eject in Mac OS 9. For Mac OS 9, Patrick Callahan suggested clicking the CD icon to select it and typing Command-Y.

Reader reports VPC 5 with Red Hat Linux 6 has no Internet access. June 3, 2002 -- Gary Leach reports that he can't et Red Hat Linux 6 to connect to the Internet on Virtual PC 5:

I've just recently upgraded from my venerable VPC 3 to VPC 5, and I have to say that the performance in my installation of Red Hat Linux 6 has been markedly improved. The Gnome GUI has benefited especially, and now moves along with enough pep to be usable &emdash; I've even installed and done a few little things in The Gimp.

This improvement in speed has revealed what is now to me a serious problem: I cannot get online through Red Hat Linux 6. Ironically, while the Gnome GUI was sluggish to the point of madness the last thing I wanted to even attempt was getting on the Internet, but now I want that capability. All my efforts to do so, in spite of consulting three separate printed references and searching for online info, have come to nothing.

I go online through an Ethernet LAN to a cable modem in Mac OS 9 and Windows 95 via VPC, but there just doesn't seem to be any way to get my version of Linux to share in the joy. Might anyone have any insight into this quandary?

If you've seen this problem, please let us know.

MS says security hole in Exchange is critical. June 3, 2002 -- ZDNet reports that Microsoft has issued a security alert detailing a security flaw in Exchange 2000 that Microsoft calls "critical."

May 2002

Calmeno, X-platform competitor to MS Exchange, lets clients use Outlook. May 31, 2002 -- Yesterday, Weblicon Technologies released Calmeno (starts at US $1472, EUR 1600) an e-mail, calendar, address book and to-do list system for Unix servers and Windows, Macintosh, and Linux clients. Calmeno supports mobile access and over-the-air synchronization for Palm and PocketPC PDAs and SyncML-enabled mobile phones. (Users can access email from mobile phones.) The company said that users can sync with Outlook and Outlook Express clients, or run the Calmeno Java client. (See screen shots.)

The company also claims better security than Microsoft Exchange. "Calmeno is...immune to widespread viruses targeted at Microsoft Outlook or attacks against Microsoft Internet Information Server (IIS)."

Gracion Software replaces DigiTunnel VPN client beta 3 with beta 4. May 31, 2002 -- Gracion Software has replaced the recently posted DigiTunnel beta 3 with DigiTunnel 1.0b4. The PPTP virtual private network client for Mac OS X. Like Beta 3, the new beta expires June 30. The new version also seems to have the same list of new features, as well as the warning that it is incompatible with Thursby Systems DAVE. Beta 3 was posted last week.

Gracion also said this:

DigiTunnel is designed to connect to Windows-based VPN servers. Other servers are not supported, although some may be compatible (see User Guide). Users have reported success with applications such as email and file sharing (AFP and SMB), but certain applications seem to have problems, notably Lotus Notes....

Gracion Software is still proceeding at full speed to complete and ship DigiTunnel 1.0 in the very near future. DigiTunnel will continue to be available for your use, as the first commercial VPN client for OS X.

MS keyboard with iMac G4 -- Eject key? May 31, 2002 -- Andrew Nielsen is using a Microsoft keyboard on the new iMac G4, and has a question:

The one thing that we can't find is a way of mapping a key to the Eject key on the Apple keyboard. And as you'd probably guess, this is kind of awkward! The latest Microsoft driver (at least as recently as Tuesday this week) had no support for same.

We don't know of a way to do this, but if you do, please let us know.

Performance problem with saving files to Win Server SFM. May 31, 2002 -- Joe Clunis comments on the issue of slow performance in saving files to Windows Services for Macintosh, and issue we've reported on our Mac OS X Report page.

When we initially setup a new network using NT4 I noticed a similar problem. 2 NT4 boxes, both SP6a. Both ran SFM. The Primary domain controller was also the Exchange (5.5 SP4) server. The secondary was the file server. The file server operated just fine.

The primary, however, exhibited the "sorting" problem. I never really noticed if the sorting stopped eventually. The biggest problem was that copying a large number of files or just one large (150 MB, one of the test files) file caused a memory dump. The server goes offline, I run to the server room only to see the blue screen of NT rebooting. 

Because this was a big problem and we could work around having our Macs not connected to that server, we disabled SFM just so nobody could inadvertently reboot the PDC/Mail server. When nimda hit, the PDC ate it (running IIS also... yeah). So during the recovery SP6a was reapplied and it seems to have solved the problem.  

The server was never "re-service packed" because the admin didn't want to risk killing this server. One of the consultants who helped with the nimda recovery mentioned that deleting/messing with the "Microsoft UAM" Mac share can cause corruption of SFM that could conceivably lead to such problems. He recommended not touching it or just disabling the sharing. Who wants their users to connect to "Microsoft UAM" anyway? And of course he noted that the network share for Windows or Mac (identical in our case) should be a directory rather than the root of the volume.

I'm not sure why the secondary server did not exhibit this problem since they were both setup at the same time by the same person. The "sorting" and crash-during-copy may not necessarily be related in all cases, but they certainly seemed to be connected here.

UnitedLinux to take on Red Hat. May 31, 2002 -- Yesterday, Caldera International, Turbolinux, SuSE Linux, and Conectiva announced an agreement to standardize on a new Linux distribution for business called UnitedLinux, "a new initiative that will streamline Linux development and certification around a global, uniform distribution of Linux designed for business." Analysts have seen this development as a way to compete against Linux leader Red Hat. However, in a ZDNet interview, Caldera CEO Ransom Love denied this. "The issue is not to compete with RedHat but to look at how we can grow Linux on a worldwide basis...We would have invited Red Hat but there was not time."

Connectix releases 10 MB Virtual PC 5.0.3 update. May 30, 2002 -- Last night Connectix posted Virtual PC 5.0.3, a free update to the PC emulator for Mac OS 9 and X that is bigger than the version number would indicate. The 10.4 MB download adds minor features and fixes a number of important bugs.

The bug fixes include the following:

Features added include:

Note: We were not able to complete a download of the VPC 5.0.3 update last night, as the Connectix web site repeatedly disconnected.

Suggestion for Citrix and AppleShare IP problem. May 30, 2002 -- Darren Montjar (creator of the Mystery Machine Citrix client for Mac OS X) offered a suggestion for yesterday's report of a problem with Citrix clients accessing AppleShare IP servers:

Regarding "Reader problem with Citrix and AppleShare IP," it sounds like AppleShare is assuming that there is only one client trying to connect at a time, since the originating address is going to be just one: the Citrix server.

One possible way around this is to have the user mount the AppleShare volume on their Mac's desktop, then configure their Citrix client to auto-map that volume as a client drive. I just tried it on Mystery Machine under OS X and it worked just fine. Don't know about OS 9's client, I gave up on that OS long before The Steve buried it ;)

(For previous reports on Citrix and Macs, see our Citrix Special Report page.)

Another fix for W2K Servers disappearing from Chooser. May 30, 2002 -- Bill Grabowski adds another fix to our long list of suggestions for the problem of Windows 2000 servers disappearing from Mac Choosers:

In setting up servers for the Minneapolis Star Tribune, I have run across this problem. I'm using Compaq DL380's with Dual 1 GHz processors. If I go into Device Manager, Computer and change from 'ACPI Multiprocessor PC' to 'ACPI Uniprocessor PC' and reboot, the problem disappears. It seems to be related to the Dual-CPU HAL. I have a case open with Microsoft.

NetMinder Ethernet 5.0 adds support for OS X, spanning tree, NetBIOS and SMB. May 30, 2002 -- Neon software has released NetMinder Ethernet 5.0 ($US 795, upgrade US $199), a major new version of the network protocol analyzer for Mac OS. The new version now runs natively on Mac OS X, and adds support of a number of new cross-platform and Windows protocols, including:

FileMaker Mobile 2.0 -- Mac, Win linking with Palm devices--OS X now supported. May 30, 2002 --FileMaker Inc has released FileMaker Mobile 2.0 (US $49, upgrade free), a new version of the software for loading FileMaker Pro 5.5 databases from Windows or Mac OS into Palm OS handheld devices.The new version supports Mac OS X adds a number of ease-of-use features, including pop-up lists and menus, resizable columns, and date and time pickers.

Microsoft solicites feedback on Mac products. May 30, 2002 -- Microsoft's Macintosh Business Unit has set up a web page asking for feedback on Microsoft's Mac software.

Japanese Yellow Dog Linux at LinuxWorld Tokyo. May 30, 2002 -- Terra Soft Solutions announced that the Japanese edition of Yellow Dog Linux 2.2 will be demonstrated at LinuxWorld Tokyo by Amulet, the Japanese distributor for Yellow Dog Linux, a Linux distribution for PowerPC hardware.

Gracion releases DigiTunnel Beta 3, VPN for OS X. May 29, 2002 -- Last Friday, Gracion Software posted DigiTunnel Beta 3, a new prerelease updated of the virtual private network client for Mac OS X.(Beta 3 expires on June 30.) DigiTunnel uses the PPTP VPN protocol. Gracion warns that as with previous versions, DigiTunnel Beta 3 is incompatible with DAVE from Thursby Systems. (See previous reports on our VPN Report page.) Among the changes in this version:

Reader verifies that virus is culprit for Win Server files in Mac Trash. May 29, 2002 -- Dave Heap verified yesterday's report that a Windows server-based items showing up in the Mac Trash can may be a symptom of a virus infection:

I would like to confirm this. We had a nimda virus attack some months ago and it writes files with tantalizing (to some) sounding names (with a .EML extension) in any open network shares it can find. Unfortunately the NT4/Win2K hidden 'Network Trash #x' folders on an NT4/Win2K server running Services For Macintosh are set wide open by SFM, and so collect myriads of these files. It is not easy/feasible (I did look into it but can't remember the details) to change this permissions situation, so they remain there as a honey pot for nimda files. Fortunately their location reduces the risk of them being activated.

Reader problem with Citrix and AppleShare IP. May 29, 2002 -- Marcus Rowell reports a problem with Citrix users accessing AppleShare IP:

We have run across an interesting problem with a Windows 2000 server running Citrix accessing shares on an AppleShare IP 6.3.3 server. If, from within a Citrix client session, a user connects to a normal Windows share with their own username and password they receive access based on that username and password entered. If multiple users on the same Citrix server connect to the same Windows share they all receive a unique connection to the Windows share, and as such unique permission based on the username and password given.

If the share is not running Windows and instead is running AppleShare IP the connections are combined into one. The first user is asked for username and password. Any subsequent users gain access to the AppleShare IP share based on the first users username and password.

If you've seen this problem, please let us know.

VPC keyboard problems in OS 9 may be caused by incompatible keyboard. May 29, 2002 -- Responding to yesterday's report on keyboard problems with Virtual PC, Brian Povlsen suspects that the keyboard is incompatible with the Mac, and offers a suggestion:

According to the Apple Knowledge Base article 58241, Apple only recommends using the original keyboards of the blue and white due to special modifications. Any other keyboards are non supported. Perhaps another solution for him would be to program an AppleScript that is invoked by hitting the specific key he wants.

Apple starts consultants network. May 29, 2002 -- Apple has created an Apple Consultants Network, where you potential clients can search a database by city in search for a consultant or training. You can also join the network and become listed as a consultant for US $495 for individuals, US $895 for firms.

Server sales down. May 29, 2002 -- CNET Reports that worldwide sales of servers fell by 15 percent during the first quarter. Sales decreased for both Intel-based servers and Unix-based server hardware.

Linux vendors to standardize. May 29, 2002 -- eWeek reports that Caldera, Conectiva, SuSE, and Turbolinux, will announce tomorrow a new standard Linux distribution to compete with RedHat.

Mediafour XPlay (iPod for Windows) goes from Alpha to Beta. May 28, 2002 -- After six "technology previews," Mediafour has released XPlay Beta 1, the newest prerelease version of the Windows software that lets you use Apple's iPod on a PC.

Win Server files in Mac Trash may be sign of virus. May 28, 2002 -- Arnoud Helmantel responded to a problem reported on May 24 concerning a user with Windows server-based items showing up in the Mac Trash can. Helmantel suggested that a virus may be at work:

I think it is quite likely that one of the PC workstations connected to the server is infected by a virus. I don't remember the name of the specific virus (nimda? badtrans?) but a virus appeared a few months back where the virus would put a file with the .EML extension in every folder it finds, including the hidden 'Network Trash #x' folders on the server. I would recommend to scan the workstations for viruses.

VPC keyboard problem in OS 9. May 28, 2002 -- Daniel Foshee reports keyboard problems with Virtual PC 5 and Mac OS 9:

I've noticed that the numlock key doesn't turn on at startup, AND I can't access the VPC BIOS (have tried F1, F2, and Control-Alt-Enter when I "boot up" the image) to see if the numlock is on or off. We've been able to modify the registry to turn it on after the user has logged in, but those users who've had numbers in their logon passwords have to use the keyboard's numbers, not the keypad.

Our setup info: We're running Windows 2000 in VPC 5.0.2 on OS 9.2.2, and on blue/white G3s, but with the newer Pro keyboards (since we use the Control-Alt-Delete security feature, and even in VPC 5.0.2, I can't remap the forward delete key to something else on those blue/white "baby" keyboards--the setting just doesn't work). We also installed several specific apps and images, using Altiris' Rapid Install Packages (RIPs) across the network. The PC guys were amazed that it worked so flawlessly; I keep telling 'em that for all intents and purposes that it's a PC, but until now, they've just shook their heads in disbelief.

If you've seen this problem, please let us know.

Reader fixes BlueLabel Power emulator: mouse driver at fault. May 28, 2002 -- Kaari Koehn fixed a problem with BlueLabel Power emulator reported on May 6. The problem was a mouse driver:

Just wanted to note that it turned out to be a mouse driver problem, the XCOM game ran with full mouse and sound support once I used a boot disk with a later version of DOS. (Specifically DOS7 from dos.li5.org/w0rmdisk.htm, skipping the utilities and using no memory expander. The game uses DOS4GW, which needs about 530K of lower DOS memory to start, then finds expanded memory on its own. I haven't tried DOS 6.22 bootdisks.)

Integrating Mac OS X and Novell eDirectory. May 24, 2002 -- The Higher Education Mac OS X Labs Deployment Initiative web site has information on Integrating Mac OS X and Novell eDirectory. Richard Glaser of the University of Utah describes the site:

This document describes how you can use information stored in Novell's eDirectory to authenticate Macintosh users, provide file services and home directories for them, from a NetWare 6 server. It also includes example LDIF files to extend the eDirectory schema, updating users, and adding a mount organizational unit and mount object class.

(For information on integrating Macs with Microsoft Active Directory, see the previous reports on our Mac OS X Report page.)

Advice on the spanning tree protocol. May 24, 2002 -- Geoff Strickler sent in some advice about turning of the spanning tree protocol, which users have reported fixing a problem of Win 2k Servers disappearing from Chooser. Strickler says it can fix other problems as well, but isn't always possible:

In your item on items disappearing from the Chooser with Win 2k SP2 servers you mention disabling spanning tree protocol. That's a good recommendation that will eliminate many Mac and Windows networking problems, including some DHCP problems. Unfortunately, disabling STP is not an option in many larger installations because there is just too much chance of a user introducing a loop. Here are some alternatives:

Only disable STP on ports that will have or may have users directly connected to them. If the port runs to another hub or switch, you can leave STP enabled.

Some brands of switches have 'non-blocking' modes of STP startup. This allows traffic to pass on the port until STP has decided that a loop exists. Cisco calls this feature 'portfast' and you should enable this mode rather than disable STP if your switch supports such a feature.

Many switches allow you to specify the STP timeout parameters. Lowering these to 3-5 seconds rather than the 10-20 seconds they usually default to will minimize or eliminate the problem.  

Forcing the speed and/or duplex setting on the NIC in your workstations and/or on the switch ports can sometimes help as well.

CDFinder and CDWinder let Mac and Windows share network-based catalogs. May 24, 2002 -- Developer Norbert Doerner is offering CDFinder 3.6.1 ($25), a Mac OS 8.6/9/X utility to catalog files on hard disks, CD-ROMs, Audio disks, DVDs, floppies, Zip cartridges, and other storage. CDFinder can be used on a network with Macs and with PCs running CDWinder 1.6 for Windows to share catalogs over a network. The new 3.6.1 version for Macs adds AIFF and WAV to the list of files that it will catalog. It also includes improvements to running it in Mac OS X and a new PDF Users Guide.  

Reader problem: Win Server files appear in trash cans of Macs. May 24, 2002 -- Jo Vanstraelen is having a problem with files on Windows 2000 Server appearing in the Mac Trash:

Suddenly appear files in the trashcan's of the Macs. The files are unable to delete on the Mac so we've to reboot the mac in order to show the trashcan's properly. The files come from the WIN 2000 Server.

I think it is a filesharing problem on the server. The networktrashfolders get mixed with eachother. Because one mac user gets the trash can from another user.

Before the problem arose, we used a decalpha server with no problems. Meanwhile we've upgraded to the new server, to mac OS 9.2 and to gigabit network switches. I'm looking for solution according the following problem.

The environment (prepress):

20 Macs (G3 bow, beige / G4) and 15 PCs (WIN NT 4 wks)
2 Scitex Brusque servers, 2 Enterprise 450, 3000 server
WIN 2000 Server

All Macs are using OS 9.2.2
All PC are using WINTEL SP6

If you've seen this problem, please let us know.

CNET previews upcoming Win XP SP1; Win 2k SP3 in beta. May 24, 2002 -- A CNET news story describes some of the changes in the upcoming Windows XP Service Pack 1. The story also mentions that Windows 2000 Service Pack 3 is in final beta testing.

Solutions update: Another Linux for VPC. May 24, 2002 -- We've added Gentoo Linux for PowerPC to our list of Linux releases that run on Macintosh hardware. Remake van Berea describes Gentoo:

It is also distributed under the GNU, installing is a lot of work and teaches an unsuspecting newbie a lot about how Linux works. The OS doesn't come with prepackaged binaries, but only with sources that will all have to be compiled. Downside is that it takes a lot of time, advantage is that it is pretty nifty fast in the end.

More fixes for Win 2000 Server with SP2 disappearing from Chooser. May 22, 2002 -- We've had a couple of responses to yesterday's report of a reader who said he tried the solutions on our Windows 2000 Report page to the problem of Windows 2000 Server disappearing from Choosers, but nothing worked. Jim Van Veghel told us about a solution for a similar problem printers:

This sounds like a problem I had with printers. They would sometimes appear in the Chooser, then disappear, then reappear. The solution was making sure everyone's AppleTalk control panel had unique network and node values. There were overlapping net/node values and if both people had the Chooser open, only one could see the devices.

Adam Glick mentioned a solution that we already have listed on our Windows 2000 Report page, but it's worth mentioning again:

Check for spanning tree status on the network equipment (probably switched). It should be set to off.

Mystery Machine 1.2.1 fixes kernel panics. May 22, 2002 -- Darren Montjar has released Mystery Machine 1.2.1, and update to the Citrix client for Mac OS X. The update fixes a problem with kernel panics with version 1.2 (released yesterday):

I've updated Mystery Machine to 1.2.1, disabling 2D acceleration. I've had reports of serious (kernel panics) crashes from a couple of people. It works great for some, not so great for others. Then it kp'd my machine, and I decided it had to go. Hopefully that fixes the crash.

Suggested fix for MacServerIP SFM slowdown, high CPU utilization. May 22, 2002 -- Jim Rosensteel has a fix for a problem with the MacServerIP AFP file server for Windows:

While reading the MacServerIP info on your site, I saw this problem (MacServerIP with symptoms of SFM slowdown: high CPU utilization.) We installed MSIP 8.0 on our NT4 SP5 Server (after a fresh reboot, and without turning SFM on) and immediately saw that same issue - what finally seems to have fixed it was when we turned off the SFM Compatibility mode in MSIP (under Advanced Options) which is enabled by default (even though we didn't have SFM on).

If you've tried this fix, please let us know.

Mac OS X LDAPv2 plugin bug. May 22, 2002 -- Petri Asikainen discovered a problem with Mac OS X and LDAP, and has some suggestions to fix it:

I just found out that if an LDAP-server is returning a lot of (unneeded) attributes to Mac OS, the LDAP-plugin will not authenticate that user.

A possible workaround would be to limit the search result to only needed attributes. (I've been tested limiting on my server and it all started to work.)

Another possibility might be to update LDAP plugin from Apple's cvs-directory -- this should work, too. (Latest update to code fixes attribute buffering.) I haven't tried this yet, because getting Apple source to compile isn't so easy as it could be.

If you've seen this problem (or the fix), please let us know.

ZDNet opens up to OpenOffice. May 22, 2002 -- ZDNet's Dan Farber takes a look at OpenOffice, the open source, multiplatform alternative to Microsoft Office. (The Mac OS X version is still prerelease, as it uses the Unix X11 user interface instead of Aqua.)

Popular Citrix client for OS X upgraded: Mystery Machine 1.2. May 21, 2002 -- Darren Montjar has released Mystery Machine 1.2, and new version of his free Mac OS X client for Citrix application servers. Montjar describes the new build:

Hi John and fellow MacWindows readers... I have unleashed Mystery Machine 1.2 on the world. Nothing fundamentally different/new/exciting. The biggest change is I've rebuilt it in Apple's ProjectBuilder, which might allow for more fun down the road. I've also turned on Live Resizing and Java 1.3.1 Update 1's 2D Acceleration. I haven't noticed any speed increase by doing this, but I'm on an iBook 500. Maybe someone with a decent box can tell a difference. I also haven't had any issues yet with turning on 2D acceleration, but Apple does consider 2D acceleration in its Java implementation "beta".

We'd appreciate your comments on this new version.

Zip drive slowdown can occur without Outlook. May 21, 2002 -- Dan Tremitiere also has the problem with slowdowns with Zip drives, but found that Outlook had nothing to do with it:

I found your page thanks to a Google search I did trying to figure out why text input had slowed to a crawl on my machine (B&W G3/400, 192 MB of RAM). Sure enough, putting a Zip disk in my Zip drive solved the problem, as Sonya Reasor reported. I'm running Iomega Driver 6.0.6 (9/18/99), but I'm _not_ running Outlook at all, and all applications (not just the Finder, as Apple suggests) are affected.

We've previously reported that backgrading the Apple CD/DVD driver from 1.4.7 to 1.4.3 resolves the issue.

Reader problem with MacServerIP with Win2K Cluster. May 21, 2002 -- Paul Williams responded to a May 10 report of a problem with AppleShare IP 6.3.3 and Windows 2000 regarding file sharing and reading/writing of files as they are being updated. However, Williams sees problems with MacServer IP running on Windows Cluster Servers:

We're noticing some update delays with a different setup to that of your correspondent (although Win2K is a common factor).

We have a Compaq cluster running Win2K Advanced Server and MacServerIP v8 for clusters. Most of our client desktops are Macs, though all file shares are available to both Wintel and Macintosh platforms.

We've noticed that files copied to any given MacServerIP share can often take minutes to show up on other Macintosh clients. I had thought that this was a MacServerIP problem, but your other correspondent's experience suggests it may be deeper rooted than that.

The strange thing is that when we tested the cluster, we were blown away by the speed of file transfers, particularly with large CMYK images (we publish magazines...). The files that are causing us problems would appear to be modestly sized MS Word and QuarkXPress files.

If you've seen this problem, please let us know.

More on Windows 2000 Server with SP2 disappearing from Chooser. May 21, 2002 -- Teresa Macri reports having the problem of Windows 2000 Server disappearing from Mac users' Choosers, but the suggested fixes we've previously reported haven't worked:

I'm writing from the district technology office of Broward County Public Schools, the fifth largest district in the nation. I am trying to help out several schools who have reported an issue with W2K servers disappearing from the clients' Choosers. I have read through the other reports on this website and have tried all suggestions, the problem still exists. Has Microsoft given any other suggestions to fixing this problem? We have about 60,000 Macs on our network and are only just beginning to deploy W2K servers. I can see this issue compiling as time goes on and want to find a fix... quick.

The servers currently having the problem are a Dell 4400, dual 1 GHz with 4 GB RAM running W2K Adv. Server SP2; a Dell 2500 933 MHz with 512 MB RAM and a Dell 2500 Dual 1 GHz with 1 GB RAM - both running W2k SP2.

If you know of any solutions not listed on our Windows 2000 Report page, please let us know.

Reader problem with large files on Windows 2000 MAV. May 21, 2002 -- R. McDonnell reports a problem with large files:

It appears that out Windows 2000 MAV has a problem with files larger than approximately 58 MB in file size. It is a recent issue.

If you've seen this problem, please let us know.

X-platform messaging software QuickPopup 3.0.1 improves OS X version; Jaguar version coming. May 21, 2002 -- Kanex Group Inc. has released, QuickPopup 3.0.1 (US $15), a cross-platform instant messaging program for Mac 7/8/9, OS X, and Windows. The developer calls QuickPopup " the only cross-platform tool for exchanging popup messages between Mac OS X, classic Mac OS and Windows users," and it works on local networks. Version 3.0.1 improves reliability and speed on Mac OS X. Kanex Group also says that QuickPopup will also work on Jaguar" &endash; Apple's next version of Mac OS X to be released later this summer. (There's also a free 30-day trial version.)

StuffIt Deluxe 7.5 for Win integrates with Office, adds automation. May 17, 2002 -- Aladdin Systems is now shipping StuffIt Deluxe 7.5 for Windows (US $40), an update to the full-version cross-platform compression/decompression utility that works with .zip and .sit files. Some of the new features include:

Reader verifies that back-grading CD driver fixes Zip, Outlook slowdown problem. May 17, 2002 -- Bill Dobbs verified that a fix suggested by another MacWindows reader does indeed fix the Zip/Outlook slowdown problem:

I'm running a beige G3 tower with Mac OS 9.2.2. Experienced the same typing slowdown (as reported by others) while running MS Entourage after waking the Mac from sleep. Downgrading the Apple CD-ROM driver to 1.4.4 and the Iomega Zip Driver to 6.0.8 seems to fix the problem. No need to upgrade to OS X as Apple's site recommends.

NetMinder Ethernet 5.0 adds support for OS X, AirPort. May 17, 2002 -- Neon Software's NetMinder Ethernet 5.0 (US $199) is a major new version of the cross-platform network protocol analyzer for Macintosh. The new version now runs natively in Mac OS X. NetMinder Ethernet 5 decodes and provides information about TCP/IP, NetBIOS, Spanning Tree, NetWare, DECnet, XNS, AppleTalk, and other network protocols. Other new features include:

A Better Finder Rename 1.6. May 17, 2002 -- Publicspace.net has released A Better Finder Rename 4.6 (US $14.95), a new version of the contextual menu plugin for the Macintosh Finder that lets you rename Mac files so they are compatible with a PC. The new version adds these features, among others:

Packup and Go 2.3.3 Unix compression for Mac OS X. May 17, 2002 -- Packup and Go 2.3.3 (US $15) is a drag-and-drop Mac OS X utility that can create compressed file archives in Unix formats (.gz and .tar). Packup and Go is meant for using to create archives to send to non-Mac computers, as it does not handle Mac resource forks.

Java applet problems running on IE for Mac OS 9.1. May 17, 2002 -- Brendan Farragher reports a problem with running a Java applet in Internet Explorer on Mac OS 9.1:

I had an applet running in an IE 5 browser on MAC OS 9.1. My applet loads fine exactly five times in one session. After that, it will not reload again until I clear the cache and restart the browser session. I am creating custom classes, and since I do not receive an exception, I'm assuming I am running out of memory. I am trying to clean up my classes by setting the instances to null and by calling the garbage collector explicitly - System.gc(), and that didn't help me. The line that the applet hangs on is the creation of one of my custom classes.

I upgraded to IE 5.1 and had better results -- I was able to load the applet 10 times before the problem occurred. I had another user who has Mac OS X (with IE 5.4) run it, and he didn't have any problems at all.

If you've seen this problem, please let us know.

VPN for your Palm device. May 17, 2002 -- Mergic is developing a virtual private network client for Palm OS called the Mergic VPN for Palm OS. A beta (prerelease) version 0.94 is available for download. Merge VPN uses the Point-to-Point Tunneling Protocol (PPTP) used in Microsoft servers and in some Cisco VPN products.

Xserve to fit into Cross-platform network management situation. May 15, 2002 -- Apple CEO Steve Jobs unveiled Xserve (starting at US $2999), Apple's new rack mounted, OS X-based hardware server platform. (Apple is taking orders now for a June ship date.) Sporting one or two 1 GHz G4 processors, Xserve is not a G4 motherboard in a different box. It was designed from the ground up with custom ASICs, a 533 MB/s bus, an advanced memory architecture, software RAID, and other features. Jobs called it the "fastest Mac architecture we've ever built."

The unit can hold up to four ATA hard drives (up to 480 GB) that are hot swappable. Each can be accessed via its own drawer that can pull out. The entire computer also slides out as a drawer, exposing hot-swappable fans.

Xserve has a number of ports, including a Unix-style DB-9 serial port, as well as FireWire, USB, VGA. However, a monitor is not required, as Xserve can be configured headlessly from another Mac, using the secure SSH protocol.

As with the current Mac OS X Server product, Xserve will ship with file and print services for Macintosh, Windows, and UNIX/Linux client, as well as QuickTime Streaming Server, and other services. The management software suite includes application for configuring services and for managing and monitoring hardware.

Jobs noted that the Xserve pricing included a software license an unlimited number of clients.

Jobs was in good form at the press conference, describing a previous server hardware effort a decade ago as "a dream when Apple was in a coma," in answer to a question from Henry Norr of the San Francisco Chronicle. In response to a question of when Pixar would be using Xserve for it's rendering farm, Jobs smiled and said "they like Xserve."

Xserve supported by HP OpenVew, other X-platform management tools May 15, 2002 -- Hewlett-Packard announced yesterday that its HP OpenView network service management software will support Apple's Xserve. Users will be able to manage Xserve along with other servers, as well as run an HP OpenView console on Mac OS X. Xserve supports several open standards that make this possible, including Net-SNMP management information bases (MIBs). Apple also said that Xserve should work with other open-standards-based management software systems.

Open Directory initiative to be part of OS X . May 15, 2002 -- We spoke with Apple Director of Mac OS Technology Ken Bereskin about Open Directory, a project unveiled to developers at last week's Worldwide Developers Conference. Open Directory is an open software framework to enable Mac OS X clients and servers to access multiple types of directory services, including Microsoft's Active Directory, other LDAP directories, and Apple's NetInfo (which inherited from NeXT). Bereskin said that the architecture of Open Directory is extensible, allowing developers to create plug-ins that would make Mac OS X work with other directory systems as well.

Apple plans to include Open Directory as part of the next Mac OS X release (code named Jaguar) at the end of this summer.

Oracle and Sybase endorse Xserve with enterprise database ports to Mac OS X. May 15, 2002 -- Yesterday, enterprise database rivals Oracle and Sybase both announced that they would port enterprise-class relational database management systems to Mac OS X, for the purpose of running on Apple's Xserve platform.

Oracle announced that it would port the Oracle9i Real Application Clusters, a database server clustering technology for running on multiple servers in parallel. Oracle Senior Vice President Michael Roch say that the company would first release a developer version, though didn't say when

Sybase said it would release a Mac OS X version of Adaptive Server Enterprise (ASE) 12.5 in the third quarter of this year. Sybase also said it will support Apple's WebObjects, giving WebObjects applications access to ASE. Last week Sybase shipped Open Client and Open Server for Mac OS X, programming tool kits for creating enterprise-class database applications.

Jobs: Unix developers flocking to Mac OS X. May 15, 2002 -- Oracle and Sybase aren't the only Unix developers doing Mac OS X products. Yesterday Steve Jobs told reporters that there are now twice as many Mac OS X developers as there were twelve months okay--and they're coming from the Unix/Linux worlds. Job said "new [OS X] developers are primarily Unix and Java developers." Jobs attributed this partly to the fact that "Apple is now the largest Unix supplier in the world."

GraphicConverter 4.4 improves OS X support. May 15, 2002 -- Lemke software released GraphicConverter 4.4 (US $30), a Macintosh graphic file translation product that converts between Mac and Windows file formats. The new version adds Mac OS X long filename support in the Open and Save dialogs of images, adds the ability to a TWAIN aquire in MacOS X, as well as other new features.

Apple to announce new server today. May 14, 2002 -- Today Apple is announcing new server hardware. The announcement is expected to include a rack-mounted version of a G4 or G5-based computer running Mac OS X.

We will be at 1 Infinite loop for the announcement and will bring you the cross-platform implications in tomorrow's post.

A suggestion for Zip, Outlook typing slowdown problem: downgrade drivers. May 14, 2002 -- Thomas Koons wrote in with a suggestions for the problem with Zip drivers slowing down Mac performance when no disk was in the drive and Outlook is open:

The fix I have read which also worked for me was to downgrade Apples CD/DVD driver from 1.4.7 to 1.4.3. This older version does not have the slow down issue and does not seem to cause any other problems.

Some how Apples CD/DVD driver and Iomega's Zip drivers affect each other and downgrading Apples CD/DVD driver fixes it.

[The problem] seems to happen only when your computer has gone to sleep and then you wake it. It happens in many MS apps. Entourage feels it pretty bad.

ODBC Router adds Tango Support. May 14, 2002 -- Yesterday, August Software released updated Macintosh ODBC drivers (free) for use with the company's ODBC Router, which gives cross-platform networks access to SQL databases. The updated drivers "offer increased support for the Tango 2000 Web Application Development Studio by With Enterprises."

Thursby announces distributor for U.K. May 14, 2002 -- Thursby Software Systems today announced that Computers Unlimited will be the sole United Kingdom distributor of Thursby products, including DAVE, software that puts Macs on Windows-compatible networks. Computers Unlimited sells products through over 1000 resellers in the U.K.

Apple releases Bluetooth beta 2 for wireless peripheral connections. May 10, 2002 -- Apple has posted Apple Bluetooth Technology Preview 2, a new prerelease version of the wireless peripheral software for Mac OS X 10.1.4 or later. Apple describes it:

The enclosed software will allow Macintosh customers to use a Bluetooth enabled mobile phone for Internet connection, perform a HotSync operation with a Palm handheld device, and exchange files between two Bluetooth enabled computers.

The new version will work with devices other than telephones.

Readers verify Zip, Outlook typing slowdown problem. May 10, 2002 -- A number of readers responded to yesterday's report of a problem with Outlook 2001 and Zip drives that cause the Mac to slow to a crawl unless zip cartridge is inserted. All reported having the problem with Mac OS 9.x. Mike McDuffy sent us links to Apple articles on the problem:

We've seen this problem on a B&W G3 running Mac OS 9.1 and the internal Zip Drive but Outlook Express is being used instead of Outlook.

The AppleCare Knowledge Base has an article discussing this slowdown (article 106742). They also have one discussing jumpy pointers when copying to or from a Zip disk (article 106534) and audio skipping when copying to or from a Zip disk (article 106533).

The Apple article says the problem only occurs with the Mac OS 9 Zip driver, not in Mac OS X:

The Mac OS 9 Zip driver can cause the Finder to perform slowly when there is no Zip disk in the internal Zip drive. Iomega is aware of this issue and is investigating possible solutions for Mac OS 9 Zip software.

Thanks to everyone who responded.

Clarification on SonicWall VPN use of clients. May 10, 2002 -- Luis Antezana provides an answer to a reader questions from last week about what it means for SonicWall virtual private network to work with or without a Macintosh client.

Regarding[the May 2] post about SonicWall VPNs, it is true SonicWall does not offer a Mac client. They do, however, say a Mac could use PGP (PGPfreeware 7.0.3 is the last freeware version I have). I haven't tried it yet, nor do I know what one would do under OS X.

For the previous SonicWall reports, see our Virtual Private Network Report page.

Macintosh Explorer 3.1 improves behavior in OS X. May 10, 2002 -- Rager Software has released Macintosh Explorer 3.1, a new version of the file management tool that mimics Windows Explorer. The new version includes support for long file names in Mac OS X, support of the typing of Unix paths, and the ability to rename files and folders within the file lists, among other new features.

(For other products that make a Mac act like Windows, or Windows act like a Mac, see our User Interface Solutions page.)  

AppleShare IP 6.3.3 and Windows 2000. May 10, 2002 --Jim Wick reports this problem with Windows 2000 clients on Apple servers:

We have found some issues with Windows 2000/XP and AppleShare 6.3.3 and are looking for workarounds:

1. When two users try to lock a file (or byte range on the file) and the second user is Windows 2000/XP - on the second lock attempt the user gets an "Unknown Network Error" instead of a file lock error.

This is logged with Apple and also affects Mac OS X servers. We do have a work around (which is to ignore/ or treat the Unknown Network error as a file lock error.)

2. We are trying to understand what is happening here but when two users are reading and writing a shared file and one of those users is windows 2000/XP, then size changes are not seen by windows 2000/XP in a timely fashion. We are not sure exactly what is going on here and were wondering if other users have seen issues with file sharing and reading/writing of files as they are being updated and changed

We have applied many registry settings to turn off caching that is being done by Win 2000, but may have missed one.

If you've seen this problem, please let us know.

Developer version of OpenOffice for Mac OS X released. May 9, 2002 -- Yesterday, OpenOffice.org released OpenOffice.org Mac OS X Developer Build. OpenOffice is an open source office suite previously available for various versions of Unix, Linux, and Windows. The Developer Build isn't finished, as it runs in the Unix X11 windowing system and not Aqua. Sun is seeking input from a wide range of developer to help finish the OS X build. OpenOffice is an open source version of Sun Microsystems' StarOffice.

Reader creates VSI-Fax Client for OS X. May 9, 2002 -- Jonathan Mergy offered to send people a Java client for the VSI-Fax compiled for Mac OS X:

VSI-Fax/Esker is maker of VSI-Fax server. The reason why I chose it for our company was that it could ran on Linux on the backend and they have a UFC (Universal Fax Client) that runs on anything with a Java Virtual Machine.

The Java client has a setup program for Windows and a Unix shell script. You can run the client under X from command line but I just compiled a OS X app to do this if anyone is interested.

This is along the same lines as the Citrix Java client situation that I did a year + ago (but now others have made excellent).

I have notified Esker/VSI-Fax and sent them the code if there are any other Mac OS X users wanting to hit VSI-Fax servers with a clickable UFC client.

If people want me to send them the client compiled, have them drop me an email and I will turn it around quickly. I do not think Esker/VSI-Fax cares as long as they jars and classes stay intact. But, I will get confirmation shortly if they do care. This is just making a Java app for X with the jars and classes that VSI-Fax provides with Apple's Dev Tools for Java.

Zip driver and Outlook 2001 cause slow typing in OS 9 apps. May 9, 2002 -- Sonya Reasor reports that she was have a problem with Outlook 2001:

Outlook 2001 seems to cause abysmally slow typing in all applications after being open for a while. I've run across a few other people... I'm running OS 9.1 with 512 MB RAM.

She then followed up with the cause:

I finally was able to solve the problem yesterday. The issue was a problem with the Zip driver - not sure specifically what, but someone recommended that I try just inserting a zip into the internal drive. Amazingly, it immediately fixes the slowdown. We rarely use zips, so I could just leave it in there, but I imagine that an updated driver will fix the problem. I'd been using Iomega Driver v. 6.0.8 (created 12/11/00).

If you've seen this problem, please let us know.

Review of ExtremeZ-IP. May 9, 2002 -- Newspapers And Technology has a review of ExtremeZ-IP, the Apple File Protocol (AFP) over IP server for Windows servers and Windows workstations (for supporting Mac file sharing clients). The review is positive, describing security, performance, and other issues. Newspaper and Technology is a print magazine and a web site about the technology of the newspaper publishing industry.

Another reader succeeds with Linksys wireless card with AirPort network. May 9, 2002 -- Andrew Gavagan describes how he connected his Sony notebook to his AirPort wireless network:

I recently bought a Linksys WPC11 v.. 3 WiFi card to connect a Sony laptop to my home wireless network (two Macs and a DSL modem, and printer). At first I could only make the card work with all encryption off. Tech support at Linksys was friendly but useless. Once I found your Cross-platform AirPort web page it became easy.

I configured the Linksys card using 128 bit encryption and the network equivalent Id for the AirPort base station software. I used the manual setting on the Linksys software and entered the network equivalent id (all 26 numbers and letters) in key slot one. The PC now works without problems using the airport network. I sent Linksys an email of how I worked it out but they didn't understand. They returned the email referring me to how to use freebase to configure the airport base station.

Solutions update: LightSwitch X adds Alt-tab menu to Mac OS X. May 9, 2002 -- We've added Proteron's LightSwitch X to the product listings on our User Interface Solutions page. LightSwitch X is a free utility that adds the Windows Alt-tab popup menu to Mac OS X for switching, relaunching, or quitting applications. (Our User Interface Solutions page lists software that makes Mac OS look and act more like Windows, and Windows look and act more like Mac OS.)

New cross-platform game service launched. May 9, 2002 -- GameSmith is a new cross-platform game matching service for Mac OS X and Windows. According to the press release:

Based on the latest version of the open source networking library OpenPlay 2.1 to be released at the WWDC and the mature game matching HMS 2.0 technology, GameSmith clients will provide unparalleled stability and compatibility across Mac OS X and Windows - a first for any game matching service.

Updated link for TTConverter. May 9, 2002 -- We've updated the link for TTConverter on our File Solutions page. TTConverter is a Mac OS 8/9 utility that converts TrueType fonts between Macintosh and Windows. (There's no web page for it, but it can be downloaded by clicking here.)

Next Mac OS X will add Win server browsing and VPN client. May 7, 2002 -- At the Apple Worldwide Developers Conference yesterday, Apple CEO Steve Jobs demonstrated the next major version of Mac OS X, code-named Jaguar, to be released in late summer. Overshadowed by several new consumer features are several important new cross-platform features: a built-in IPsec virtual private network client, and the ability to browse Windows servers on a network. (Currently, OS X 10.1 users have to type in an SMB URL in order to log on.)

The new version also includes new features with some cross-platform capabilities. For instance, a new Address Book will support vCards, tradable via Bluetooth devices and cell phones. iChat is an AOL Instant Messenger-compatible chat and instant messaging/file transfer program. iChat users don't need to be subscribed to AOL. iChat automatically finds everyone on a local network who is running compatible software.

Ink is a handwriting-recognition technology that works with any OS X application that can use text. At WWDC, Apple demonstrated using it with the Terminal application--writing out Unix commands in long hand with stylus pad, and having Terminal issue the commands.

Jobs also asked developers to end their efforts on Mac OS 9 and concentrate on Mac OS X. "Mac OS 9 isn't dead for our customers, but it is for you," said Jobs. "It's time to drop 9...100 percent of everything we're doing is X only."

DAVE 3.1.1 adds adds outbound PostScript printer support for Mac OS X. May 7, 2002 -- Yesterday afternoon Thursby Systems released DAVE 3.1.1, an update to the bidirectional SMB file and printer sharing software for Mac OS 8.6, 9.x, and OS X 10.1. The new version adds outbound PostScript printer support for Mac OS X. (The OS 8/9 version already had this feature.) Other new features include Mac OS X support for Clear Text passwords and LMHOSTS files. DAVE 3.1.1 is a free update for DAVE 3.1 users; an US $89.95 update for DAVE 2.5; new copies start at US $149.

SMB Browse .9.2 posted--browsing of Win networks. May 7, 2002 -- Gordon Shukwit has posted SMB Browse 0.9.2, a new version of his free Mac OS X utility for browsing Windows file sharing networks. (Mac OS X's SMB doesn't enable browsing the network for servers; DAVE does.) The new version of SMB Browse fixes a problem with ejecting shares from the Finder, and saves information (Username, Domain and WINS server) in User Preferences between uses. SMB Browse 0.9.2 includes English, German, French, Japanese and Chinese versions.

Activeworlds to buy Aladdin Systems. May 7, 2002 -- Aladdin Systems, maker of the StuffIt line of cross-platform compression applications for Mac OS and Windows, announced that it intends to be acquired by Activeworlds Corp., which sells interactive 3-D virtual reality software. The companies have signed a letter of intent.

LPR printing problem with Photoshop. May 7, 2002 -- Kyle Crawford reports on a problem with LPR printing from Photoshop, where the printout is a lot of pages of garbage characters instead of the image:

I've done some research on this as a result of a client's requirement to remove AppleTalk from their network. This is not a Photoshop-only issue. When printing to HP LaserJets from a Mac using LPR you should always specify the 'BINPS' queue (Binary PostScript) or you will likely get garbage output. Older LaserJets don't even support this, and newer ones require up to date JetDirect card firmware to support the 'BINPS' queue. I believe that the firmware can only be updated from a PC or UNIX box. (The HP JetDirect Download Manager can find and update all HP JetDirect cards on your network with the latest firmware available. It is quite slick.)

While printing using ASCII is a workaround, it will be slower because the spool files are much larger. HP's support site has documentation on this.

So far, HP's are the only printers that seem to have this issue. The odd thing is that most HP LaserJet printers can handle binary encoded postscript over AppleTalk, but if it arrives over LPR, they just assume it is not binary. PCs seem to be able to print to the BINPS queue okay. So if that can be used for both platforms, I don't know why HP doesn't just make it the default queue.

Unfortunately, AppleTalk is still faster than printing over LPR. I don't know why this is true. PCs seem to print very fast over LPR. My testing shows that it is faster to get a page out of the printer from a Mac by going through a Windows print server than it is to print LPR direct from the Mac. And that includes printing, not just spooling. Seems like the LPR communication from the Mac to the printer needs improvement. And Mac OS X isn't any faster at this than Mac OS 9.

Apple does offer some explanation in an old article titled "LaserWriter 8: LPR Printing May Be Slower Than AppleTalk", but PCs don't seem to have a speed problem.

I'm hoping that the upcoming CUPS technology Apple licensed will address the speed issue and other limitations of LPR.

Mac users can't change password thru Win2K server. May 7, 2002 --Steve Herman sent a comment about the problem of Mac users not being able to change passwords on Windows servers.

We recently upgraded a _member_ server in our mostly NT network from NT 4 to Win2K. The upgraded server is in a resource domain while user accounts are in a master user domain. All the PDCs and BDCs are still NT. After the upgrade we discovered that Mac users could not perform a domain password change thru this Win2K server. This problem sounds similar or identical to one reported by Urban Wallin on your Windows 2000 web page.

In fact, on the web page, just above these pw change problems you have a link to a KB article Q306485 indicating there is a hotfix, but clicking the link goes to a page stating the article could not be found.

If you could provide any additional info it would certainly be appreciated.

Knowledgebase article Q306485 seems to have been removed. A search for it brings this message:

The Knowledge Base (KB) Article You Requested is Currently Not Available

Tests results for file-copy speed difference between Mac-PC, PC-Mac. May 7, 2002 -- Joel Shoemaker sent us a report of the results of three tests he conducted to investigate the issue the difference in file copying performance from Mac-to-PC and PC-to-Mac. We posted his report on our Mac OS X Report page.

Bid for Jerry's guitars on eBay. May 7, 2002 -- Through eBay tomorrow, you'll have a chance to bid on Wolf as well as the more famous Tiger--two handmade guitars owned by the late Jerry Garcia of the Grateful Dead. The guitars are expected to fetch as much as half a million US dollars each, so eBay is requiring that you preregister and provide proof of credit worthiness. (A CNET story has more details.) Other Garcia items will also be auctioned. (Both Windows and Mac users will be able to bid...)

ExtremeZ-IP 2.1 adds admin functions and performance. May 6, 2002 -- Last week, Group Logic released ExtremeZ-IP 2.1, the AFP-IP file and print server for Windows servers and workstations. The company said the new version includes a dozen improvements, mostly in control features interface improvements in the ExtremeZ-IP Administrator application. From the press release:

System status information is now immediately available from the application's primary interface, and administrators gain detailed information and control over users, files, volumes, print queues and individual print jobs under management by clicking a few buttons.

Group Logic also said the new version includes better performance "from directory index optimizations," and includes improved support for the Service Location Protocol and better support for LPR printers.

ExtremeZ-IP runs on Windows NT Server and Workstation,Windows 2000 Server and Professional, and Windows XP Home Edition and Professional.

OS X 10.1.5 may fix Finder crash with Win NT. May 6, 2002 -- Several readers have indicated that the upcoming Mac OS X 10.1.5, now in beta testing, fixes the problem of the Finder crashing when accessing Windows NT volumes. We have not word on when the new version will be released.

Meanwhile, Luke Andrews sent another report of the problem:

I too suffer from the Finder crashing problem while connected to an NT server using AFP.

My crashes don't seem to be random however. They only occur when I open or look at certain directories. The only thing funny I can see about those directories is that the files in them are old OS 9 files which have icons that OS X doesn't like. If I copy the directory to my local computer, I can open it and see the files, and none of them show any icons (though they show them in OS 9). Other than that, they seem unremarkable. No funny characters that NT might not like.

You can read previous reports on our Mac OS X Report page.

More on Apple ADC-to-DVI Adapter and PCs. May 6, 2002 -- We asked Apple if the new Apple DVI to ADC Adapter would work to enable Apple's flat panel displays to run on Windows PCs with DVI connectors. Apple told MacWindows that the adapter provides a standard DVI connection which may be compatible with some graphics cards in PCs. An issue would be the lack of the software controls for brightness, which usually runs on a Mac.

New TIP: Macs on a secured Proxy Server or ISA Server. May 6, 2002 -- Jamie Loeb sent us a suggestion on using Macs with Microsoft Proxy Server:

Like a lot OS X user on an NT or Windows 2000 with ISA Server, I had a problem with authenticating behind a MS Proxy Server. Every time I used Explorer I had to authenticate my user name and password. On top of that, programs like Software Update, Quicken and Watson could not communicate correctly.

Our IT person, found that the Mac was not creating a session with the Proxy Server even though Macs were suppose to be able to communicate as a secured NAT client. However, there is a simple work around that has corrected all these problems.

On the Proxy server, allow the leased or the static IP address to the Mac to fully "open up" to the proxy. This allows the Mac to communicate directly with the Proxy. Thus allowing the Mac to communicate as a secured NAT client. Once this happens, all the programs communicate with the Proxy Server and they no longer have to authenticate with every use.

For more info on the subject, see our Microsoft Proxy Server Report page.

Managing SonicWALL VPN from Mozilla for OS X. May 6, 2002 -- Bryan Schappel adds to the discussion of managing a SonicWALL virtual private network from Mac OS X:

I have several SonicWall devices all running VPN. I can manage them from MacOS X using Mozilla 1.0rc1 and the latest version of IE without problems. IE started working perfectly after the latest security patch was installed via Software Update. (IE started working with the 10.1.4 update.)

To use Mozilla you'll need to find the Java plug-in. All SonicWall devices are running the latest firmware.

OS 9 Network Browser bug with AFP volumes. May 6, 2002 -- John DeMillion responded to last Thursday's report on a bug with Mac OS 9's Network Browser which prevents it from displaying AFP volumes that have a separate volume password attached to them. DeMillion says the problem is an old one. He also describes another problem and a workaround:

This bug has been present since the first version of Network Browser. I went through a fairly extensive troubleshooting session with Apple techs awhile ago on this issue, as well as an AppleShare issue in one point-release where it would actually crash the Chooser when attempting to access password-protected volumes.

Unfortunately, while they fixed the crashing problem, they never fixed the Network Browser, and with Mac OS X being the main focus, I doubt they ever will.

Mac OS X has problems with password-protected volumes on an NT 4 box as well. If you log in as a privileged user like Administrator, you won't see password-protected volumes in the list. The only way that we've found to mount them in OS X is to log in with a user that has read-only rights to those volumes, then only the password-protected volumes show up, without the rest of the volumes.

The workaround is to simply use the Classic Chooser to mount the volumes, and they show up fine on Mac OS X desktop. Then we get into the Mac OS X Finder crash, but as I mentioned previously, SNAX (admittedly with the custom icons feature turned off) is our workaround there.

Another Blue Label PowerEmulator 1.7 reader report. May 6, 2002 -- Kaari Koehn describes his experience with the new Blue Label PowerEmulator 1.7 from Lismore systems:

I've got a beige G3/233 Mac running OS 8.1. I bought BLPE 1.6 and installed it, but for whatever reason, I couldn't get it working in two sessions so I set it aside, without bothering to ask for technical support.

When I heard about the new release, I downloaded the 1.7 update and this one ran. I had to go _back_ to the 1.6 setup utility to check on my virtual hard disk/IDE configuration, and teach myself a few facts of life about IDE CD drivers (MSCDEX.EXE), but I have a happy enough system with MS-DOS 5.0 installed. (First booted from the PTS-DOS A: image, then made C: bootable, then ran the MS-DOS 5 setup. Next day I straightened out the startup files and had the CD on D: drive.)

Haven't run much software yet, MechWarrior 1.0 ran quick (I guess it expected a '486) and my first program that required extended memory (X-Com game using DOS4GW) hung at the opening screen.

Mac setup has 96 MB RAM, ADB mouse only (no USB card), 4 GB disk. BLPE DOS setup has 64 MB RAM (should only need 8 for the games), MS-DOS 5.0, 300 MB disk.

X-platform tips at MacNN forum. May 6, 2002 -- MacNN has a forum with readers discussing cross-platform AirPort networks, some providing tips. (Thanks to Joseph Dien for the tip.)

AquaGrep puts graphic front-end on Unix search utility. May 6, 2002 -- Publicspace.net has released the finished release version of AquaGrep 1.0 (US $9.95), a Mac OS X graphic front end for the Unix grep text search utility that is included in the Darwin core of OS X. With AquaGrep, the user doesn't need to type commands in the Terminal application.

More tips on managing SonicWall VPN from OS X. May 2, 2002 -- Fritz Mills sent in some tips on managing a SonicWall virtual private network from Mac OS X:

This is in response to Bernard Becker's comment regarding managing SonicWalls from OS X native browsers. I also have several SonicWalls, and have been very happy with them, and had the same native management problem until Netscape 6.2.1 was released. Netscape 6.2.1 and 6.2.2 both work fine for managing SonicWalls under OS X (well, at least with 10.1.3 and 10.1.4). I don't know if it is important to upgrade to the most recent firmware (which offers a lot of improvements), but the current firmware is 6.3.1.0.

Parenthetically, between 6.3.0.0 and 6.3.1.0, even though it's only a point-point release, a couple of important new capabilities were added, including the ability to manage Ethernet packet size (which can make a huge difference when accessing Yahoo! mail accounts with certain DSL modems), and the ability to use a DHCP server on a remote network to assign addresses on a local network.

Also, since 6.3.0.0, SonicWall offers NAT Traversal, which solves problems with ISPs that insist on providing NAT even with static IP addresses (Ameritech, for instance, will give you a bank of valid, static IP addresses, but they all are translated to 192.168.254.x addresses on your LAN. Ameritech configures your modem remotely, and insists that this translation is the only way it can be done).

On a related note, your VPN page states that "Macs can connect to a SonicWall VPN network without a VPN client or with one." I'm not sure what that means. SonicWall doesn't offer a Mac client.

We have previous comments on SonicWall VPN on our VPN Report page.

TIP: Remote access in Outlook for OS X. May 2, 2002 -- Last year, Diarmuid Mallon asked us how to get Outlook 2001 running on Mac OS X to work correctly. There were some responses, but now Mallon found some ways to do this, and shares it with us:

Well I've have some more time to play, and I found the following solutions:
  1. Set up Mac OS X (via Network Prefs) to dial up the Exchange server
  2. Outlook 2001 MUST be set up with delivery to your default Mailbox folders (set via preferences). Mine originally was set to deliver to another PST file (this was because our Exchange set up only allows 100 MB of mail in our Inboxes.). The Inbox must be configured to be able to be synchronized
  3. With Outlook NOT running, connect to the Exchange Server via dial up
  4. Start Outlook in Offline mode
  5. Now Synchronize, and you can send/receive mail

There are two problems with this

  1. The Address box refuses to synchronize
  2. When I'm in the office, connected to the Exchange Server via the network, Outlook is very unstable. However if I reconfigure mail to be delivered to my 'other' PST file, it is rock steady.

Another reader links to antivirus software to Exchange problems. May 2, 2002 -- Responding to yesterday's report of server antivirus software for Exchange affecting Outlook behavior, Brian Frobisher agrees the antivirus software does cause some problems:

Norton for Exchange causes all sorts of interesting stuff to happen. Try to create a .PST file for a user, you get all sorts of errors etc. It is a known problem and Norton has not done anything to fix it.

OS 9 Network Browser bug with AFP volumes. May 2, 2002 -- Mark Read reports an odd problem with the OS 9 Network Browser and AFP (AppleShare-compatible) file sharing volumes:

Today I came across an interesting bug with Macintosh System 9.2.2 and Network Browser v2. On trying to connect to our Microsoft Windows NT4 (Service Pack 6a) AFP file server, I found that the Mac's Network Browser does not display any AppleShare volumes that have a separate volume password attached to them. The only volumes I can see or connect too are volumes without this additional password. This password is setup within NT using the File Manager application. I am logged on as the administrator.

If you've seen this problem, please let us know.

InterMapper now monitors Apple and Cisco wireless access points. May 2, 2002 -- Dartware is shipping InterMapper 3.6.1 ($295 for 10 devices to $1,995 for an unlimited), Mac OS 8/9 and OS X software for monitoring a variety of different servers. The new version now monitors Apple and Cisco wireless access points, adding a display for the number of clients associated with a base station, along with the client name or MAC address and the signal strength for each client. There are other new features as well.

Reader reports on Blue Label PowerEmulator 1.7. May 2, 2002 -- We have two reader reports on Lismore Systems Blue Label PowerEmulator 1.7. One reader is having problems, the other has been successful (on an old 7500 with a MAXpowr G4 card). You can read them on our Blue Label PowerEmulator report page.

CNET interviews cross-platform Mozilla leader. May 2, 2002 -- CNET has an inteview with Mozilla leader Mitchell Baker. Mozilla is the AOL-funded web browser project based on Netscape code, that will be a "standards-compliant, cross platform set of technologies that a vendor can use[and] modify as fits their needs." Mozilla Release Candidate 1 (still a pre-release version), was released two weeks ago for Windows, Mac OS 9/X, Linux, FreeBSD, Solaris, OS/2, and other operating systems.

Adobe switches its font offerings to cross-platform OpenType. May 1, 2002 -- Adobe has converted part of its Adobe Type Library of fonts to the OpenType format (US $29 to $299) and is offering them through the Adobe web store. Adobe describes OpenType:

The two main benefits of the OpenType format are its cross-platform compatibility (the same font file works on Macintosh and Windows computers), and its ability to support widely expanded character sets and layout features, which provide richer linguistic support and advanced typographic control.

According to Adobe, the same font files will run natively on Mac OS X and Windows XP. For Windows 98 and Mac OS 9, OpenType will require the use of an updated ATM Lite. This is very different than PostScript Type 1 and TrueType fonts, which come in separate versions for Mac OS and Windows. Adobe also says that OpenType are compatible with installed PostScript Type 1 and TrueType fonts.

OpenType is a framework developed by Microsoft and Adobe that can contain Postscript data and is based on the cross-platform Unicode standard for text characters.

We would be very interested in seeing your reports about OpenType in cross-platform situations.

Mac/PC fonts have same names -- clone fonts have different names. May 1, 2002 -- Several readers have responded to our reader question about resources to compare names of Mac and PC fonts. The answer--Mac and PC versions of the same font have the same name.

As indicated in the story above, the new Adobe OpenType font format works on both Macs and Windows. However, for Postscript Type 1 and TrueType fonts, you need to install separate versions for each operating system. The font sets for Mac and Windows have the same names. It is clones (or copies) of fonts from other manufacturers that have different names. However, there are lists of names of equivalent font and clones. For instance, Andrew Yaeger says:

Here at my firm, we have the same fonts for both the PC and the Mac. I wouldn't call Glopentine a PC equivalent for Serpentine. Serpentine is available for the PC as a PostScript font. Glopentine is a "clone."

As far a web site that can help identify the equivalent: WhatTheFont could be useful here.

If Jacquie were to open up Photoshop and type a large size sample of a PC font save it a as GIF, JPEG, TIFF or BMP and then submit it to WhatTheFont, it would most likely identify the Mac font it was cloned from.

Rafer reports:

Adobe sells Serpentine for Mac and Windows in Adobe Font Folio. Corel sells Handel in their Mac and PC Corel Draw! bundles. It is knockoff foundries that make knockoff names, not PC versions VS Mac versions.

Sebastian Kempgen of MacCampus, a supplier of fonts in multiple languages, had this to add:

For basic System fonts, the difference stems from licensing decisions made by Apple and Microsoft: Apple licensed fonts like Times and Helvetica from Linotype, while Microsoft choose to license the Monotype versions of basically the same designs, called Times New Roman and Arial. (To make moving documents between platforms easier, Microsoft now includes Times NR and Arial with Office for the Mac.)...

...Some years ago well-known font distributor FontShop International compiled a list of original font names (called "industry names") and made-up names by other vendors. Again, this has nothing to do with fonts being for Macs or PCs...

Our recommendation is that if you want the same font on Mac and PC, use the same font on both (not a clone on one).

Apple announces competitively priced DVI-ADC adapter. May 1, 2002 -- Apple announced the Apple DVI to ADC Adapter ( US $149) that allows you connect it's ADC flat-panel monitors to PowerBooks with DVI connectors, and presumably, older Power Mac G4s with DVI connetors. Since similar adapters from other manufactures let you connect the Apple displays to Windows PCs, we would assume the same is true for this one.

In an unrelated development Gefen began shipping the Ex-tend-It VI-to-VGA (US $399) converter box, which lets you run older VGA monitors on computers with DVI or ADC ports.

Success story with Win XP-Mac AirPort network. April 30, 2002 --Tormod Guldvog told us about some of the problems he ran into getting Windows XP to access the Internet through an AirPort Base Station:

I own a Silicom 802.11b network card and a DELL inspiron 8100 running Windows XP Pro. I had no problems connecting to the AirPort, but it would not let me through to the Internet. I had no clue as to how to solve this. Everybody in the office are Mac people but they don't know a network from a bungy cord so I had to fix this myself. I downloaded the FreeBase setup utility, but could not make it talk to the Airport. I simply did not know the IP of the Airport and no matter what I tried I could not find it.

I then got the AirPort Admin Utility for Windows. It did not install, since they have provided a 16-bit setup program from 1997...after realizing this I unzipped the files to a folder without spaces in the name (i.e., "c:\airport"). After that everything went smoothly. I fired up the admin tool, which immediately found the airport base station. I connected to it with the local password, and in one of the menus I found a page giving the password to be used with third-party network cards. I set my network card to 64 bit WEP and entered the 10 digit (that is, the 5 hex numbers) password...and it worked immediately!

(For previous reports on Windows and AirPort, see our Cross-Platform AirPort Report.)

Problem with moving Outlook e-mails in Classic--may be side effect of virus software. May 1, 2002 -- Richard Jenkins responded to our April 19 report of an Outlook 2001 problem moving multiple e-mail messages with attachments to a folder. He suspects its a side effect of server antivirus software, affecting Windows as well as Macs:

We run a 14-server Exchange installation at our University. We use Norton's software to protect our server cluster from doing naughty things, but this also precludes moving multiple messages with attachments.

Apparently the virus scanning software has a problem with multiple scans, and the results are the same as Murray is reporting. It might be worth talking to his server admins and seeing if they have recently implemented something similar.

It affects all clients however, Wintel and Mac.

Lismore Tech support woes. May 1, 2002 -- Vivienne Le Blanc Clark had a bad (and rather strange) experience with Lismore technical support for the Blue Label Power Emulator version 1.7 update:

In the midst of my download, the phone connection broke, and I was left with a half downloaded file...I wrote to customer service (as suggested in the window - error code 311 - that came up, when I attempted to reload the download),and received the first of several amazing messages from customer service. These must certainly set a new low for tech support:
"No can do."

I wrote back, astounded:

"What do you mean, no can do? What if the link breaks, and I am left with a half file? I did legitimately purchase the software! I cannot believe your response!"

The response from Lismore:

"I'm just not very good at these sort of things. I can't even adjust my video,'usually get my 8 year old to do it....regards‚" [sic]

...To his credit, Paul Uspensky, director of sales, was kind enough to write me back and offered me a permanent link to the upgrade, but he excused his staff's abysmal attitude by explaining:

"Our support guys work hard all day and night, Saturdays and Sundays after releasing new version. Please, don't judge them so strong."

Is this typical or just a fluke? We'd be interested in hearing your experiences with Lismore tech support.

April 2002

New version of Blue Label PowerEmulator, but not for OS X. April 26, 2002 -- Yesterday, Lismore system released Blue Label PowerEmulator 1.7 (at US $35), the first new version of the PC emulator for Macintosh in over a year--but it is still not a Mac OS X application. (See also the press release.) BLPE 1.7 runs on Mac OS 8.x and 9.x, and can run any PC operating system, including DOS, Windows, and Linux, according to the company. New features include:

The $35 price includes a "family license" that lets you run it on all your Macs at home.

If you've had any experience with the new version, please share them with us.

icWord/icExcel released for Mac OS X, opens Word and AppleWorks, converts files. April 26, 2002 -- Yesterday, Panergy released Carbonized versions of icWord 2.1 (US $20) and icExcel 1.1 (US $20), utilities that can open and print Word and Excel files. (A bundle of icWord and icExcel is $30.) The new versions not only run natively on Mac OS X, but can now also open AppleWorks files, and can convert Word files to AppleWorks or RTF files, giving the utility some of the translation capabilities of DataViz' more expensive MacLinkPlus Deluxe. The company claims that the translation supports the source file's graphics, tables, footnotes, colors, and "all of a document's original formatting."

Solutions update: free French compression utility. April 26, 2002 -- We've added PifPafZip and PifPafUnzip to our list of products on our Compression Solutions page. The free drag-and-drop Macintosh utilities create and open zip archives and are optimized for files with French names. (Thanks to Michel Creuseveau for the tip.)

Solutions update: AT&T VPN service. April 26, 2002 -- AT&T told us about a unique cross-platform IPsec virtual private networking hardware and service, the AT&T NetGate 6100:

The AT&T NetGate 6100 is a remote hardware device managed by AT&T that can terminate on anything from DSL and Cable up to Multiplexed T-1. Should the access go south, it also has dial back-up built in. Up to fifty Macs can sit behind it at the remote sites making it ideal for SOHO applications. Of course, anything that needs TCP/IP will work, too.

The key is AT&T provides the whole service and manages it. I'm not aware of anyone else doing this the way we do. Drop me a line if you would like a more expanded explanation.

J. Christopher Jost
Product Manager, AT&T Managed VPN Services

We've added the NetGate 6100 to the VPN product listings on our Network Solutions page. If you're using the NetGate, let us know what you think of it.

Reader updates his DigiTunnel VPN report. April 26, 2002 -- Hugh Bryant-Parsons updates his April 11 report about the DigiTunnel beta virtual private network client for Mac OS X:

Let me share my happy moment - Whoopee! I'm writing this message using:
  • OutLook:Mac 2001 running in the Classic environment under MacOS X
  • through a VPN Tunnel over a cable Internet connection (aka Telstra BigPond Cable)

The trick to get it to work was the mask, I just had to keep changing it till it was right. And you know what, it almost seems faster then at work.

Now I'll go & try to get VNC to work my work PC and run some apps from there remotely.

(For previous reader reports of OS X and VPN's, see our Virtual Private Network Report page.)

SonicWall GMS VPN update. April 26, 2002 -- Bernard Becker responded to a previous report on the SonicWall GMS virtual private network solution:

I have a number of SonicWall's and they work well. The only thing that I find very annoying is the inability to manage them from any OS X Native browsers. The only way I've been able to manage them is by using NetScape 4.72 in Classic. My Packeteer has the same whacky problems with JavaScript and I have to manage it the same way.

(SonicWall GMS is also available for Solaris)

OS X Finder crashing with VMS server. April 26, 2002 -- Bengt Sturesson reports seeing the OS X Finder crashing problem with NT SFM volumes with a server operating system that is older than Windows NT:

The upgrade to 10.1.4 didn't fix my problem, Finder crashing. I have the same problem while connecting to Pathworks for Macintosh shares on an OpenVMS/VAX.

Question: source for list of Mac/PC font equivelents? April 26, 2002 -- Jacquie Heimann asked an interesting question:

I am looking for a list that shows the pc equivelent (in looks and styles) of Mac fonts, for example:

Mac font Serpentine = PC font Glopentine
Mac font HandelGothic = PC font Aero

Do you know of a site, list, book, etc. that could help me out?

We don't, but if you do, please let us know.

Tips on moving from PC to Mac or Mac to PC. April 26, 2002 -- CNET has posted an article called Tips on moving from PC to Mac or Mac to PC, by John Rizzo. The story attempts to take a nonpartisan approach to migrating from one platform to the other.

False hope: OS X 10.1.4 doesn't fix Finder crash with Win NT; more info on update. April 23, 2002 -- A number of readers are reporting that the Mac OS X 10.1.4 upgrade, does not fix the Finder crashes that occur with Windows NT Server, as a reader reported last Friday. We received over a dozen responses. This one from a reader named Rafer is typical:

I have updated to 10.1.4 and still have the problem of the Finder crashing while browsing NT 4.0 SP6a servers, as do many people on Apple's forums under OS X > Networking and the web: "Finder crash while browsing NT." The person reporting it is fixed fix should give it some time, the crashes may return.

Elliott Hill points out the crashes are random:

I have updated my system to 10.1.4, I still have the Finder crash/relaunch issue. All I can say about the guy who said 10.1.4 fixed this issue is that this problem is random, it doesn't always happen when you

open a share from an NT server. You could open a share, then go a few levels of folders before it will relaunch the Finder for you. Or you could just open to the root level of the share and, bam, relaunch. Or you could scroll down to a certain spot and then crash. This has been the same since 10.1.

John DeMillion uses a replacement for the Finder to get around the problem:

We very successfully use SNAX to navigate our NT volumes and copy files/launch programs under Mac OS X. That and many other useful features make it an invaluable utility and a viable Finder replacement when needed.

However, Rafer says that he also sees the problem with SNAX:

I've tried SNAX many times and it crashes just as frequently - unless I turn off icons - then it is less frequent.

Finally, the 10.1.4 web page offers this about the upgrade:

Networking Improvements: Dial-up connections over PPP are more reliable and system responsiveness has been improved. Significant improvement to file searching on local and remote volumes. Apple Filing Protocol (AFP) services can be browsed on networks with 3Com routers.

(Last Friday a reader also reported that 10.1.4 fixes the SMB window update problem. We haven't received confirmation of refutation of this report.)

2nd public beta of DigiTunnel VPN for OS X offers more compatibility. April 23, 2002 -- Gracion Software has posted DigiTunnel 1.0b2, the second public beta (prerelease) version of the virtual private network client for Mac OS X. New features include support for the MS-CHAP v1 authentication protocol and "slightly more lenient" authentication with MS-CHAP v2, as well as compatibility with more VPN servers. (Gracion has published a list of VPN servers that DigiTunnel can connect to.)

Gracion notes that the DigiTunnel beta 2 is still incompatible with Thursby Software's DAVE.

We have reader reports about DigiTunnel beta 1 on our VPN Special Report page. If you can share your experience with beta 2, we'd appreciate it. (For reader reports of beta 1, see our VPN Special Report page.)

PiePants Beta 3 VPN/OS X client fixes authentication problem. April 23, 2002 -- Rob Newberry has posted PiePants 1.0.0b3 (beta 3), a new prerelease version of the virtual private network client for Mac OS X. The new version fixes a problem with "case-sensitive comparison of authentication data." (For reader reports of earlier versions, see our VPN Special Report page.)

How to turn off NAT in AirPort Base Station. April 23, 2002 -- We've noted several times on our VPN Special Report page and on our AirPort Special Report page that in order to connect to a virtual private network over an AirPort Base Station, you have to turn off NAT (network address translation) in the Base Station. Gracion has a web page with screen shots that describes how to do this.

Joliet Volume Access 2.0.3 available. April 23, 2002 -- Thomas Tempelmann has posted Joliet Volume Access 2.0.3 ( US $15), a new version of the software for Mac OS 9 and earlier that handles Joliet and Rockridge-formatted CD-ROMs. The new version adds expanded support for Intech CD-ROM SpeedTools drivers and some interface improvements. A French version is also available.

The older Joliet Volume Access 1.4.2 is available as a free download.

More on problems with Citrix ICA client for OS 9. April 23, 2002 -- Jon Luberth reports having the problem with the Citrix "classic" ICA client that would rewrite the preference files. Previously, another reader reported upgrading to the Citrix ICA-client 6.20.139 fixed the problem. Luberth says that a reinstallation of a previous version also fixed the problem.

We also had a problem with the prefs file, and this was something mystic with the automatically updated client (updated from the server). When we installed the client (6.20.127) from the installer everything works great.

Luberth also reports another problem on the Mac with the latest 6.20.139 client and OS 9.2.2:

It´s no problem to create the connection document with the Client Editor, but when I try to connect it just disapears. Everything looks fine until you normally see the remote W2K desktop. [Sometimes the system also crashes.] This is what I have tried with no luck:
  • - enable/disable local drives and printers
  • - enable/disable automatic client update
  • - delete CitrixID
  • - delete config (and put the IP-address for the master browser in the
  • connection doc.)
  • - delete Modules
  • - increasing memory

Downgraded to 6.20.127 and everything works fine.

If you've seen this problem, please let us know.

How to get the Citrix Java client running on OS X. April 23, 2002 -- MacSlash has a tutorial describing how to get the Citrix Java client running OS X. (Thanks to Roy Long for this tip.) Last December, we posted another procedure on our Citrix Special Report page.

(If working with the Unix command line isn't your thing, you can download the Mystery Machine client instead.)  

Mac OS X 10.1.4 released -- readers say several X-platform problems fixed. April 19, 2002 -- On Wednesday, Apple made the Mac OS X 10.1.4 upgrade available through the OS X Software Update mechanism. Two readers wrote to say that the upgrade fixes problems with accessing Windows servers that we've reported. Simon Buchanan says that 10.1.4 fixes the SMB window update problem:

Just to let you know that 10.1.4 fixes the SMB folder/file refresh bug. At least with a RedHat Linux 7.2/Samba combo.

If you can confirm (or refute) this or other 10.1.4 fixes, please let us know.

[Note: Anthony Trumbo orignally reported that the new update fixes the Finder crashing problem with Win NT, but has since said the crashing has returned.]

Citrix posts fix for MetaServer Server Crash. April 19, 2002 -- Citrix has posted a hot fix for MetaServer that corrects the problem of the MetaFrame server crashing when Macs access a mapped drive. You can download the hot fix here, and is described in Citrix Knowledge Base article CTX184080 (type in CTX184080 in the search field). The article describes the problem:

Fatal system errors (Stop 50 and Stop C2) occurred when sending large amounts of data from the server to mapped drives on an ICA Macintosh or UNIX client device.

(Thanks to Dalton Bly tipping us off about this fix.)

Suggestions for Citrix Web launch. April 19, 2002 -- Several readers responded to our question about accessing Citrix severs from a web interface. We had three readers send in advice, which we've posted on our Citrix special report page.

Reader problem with new Citrix Mac client. April 19, 2002 -- Ben Knudsen reports a problem with the recently released new build of the Citrix Mac client:

I downloaded the new client (build 6.20.139 ) hoping this would solve the problems I had with Citrix (Citrix prefs needs to be deleted every time Citrix has been launched, Citirx server crashes when accessing local disks).

Now the damn thing wont boot at all - it gets as far as the Windows NT login-prompt and then crashes promptly and totally, causing the system to hang. Apparently I'll have to downgrade to a much older build.

My machine runs 9.2.2.

It's possible the recently released Citirx patch will fix this.

Moving emails with attachments using Outlook 2001 under classic. April 19, 2002 -- Murray Miskelly reports this problem with running Outlook 2001 in Mac OS X classic:

I am running OS X (10.1) with Outlook 2001

I receive a large amount of mail with attachments that are residing on a central Exchange Server. I want to archive them to a local folder with the intention of burning the local folder to CD. I can select multiple emails without attachments and drag them to the archive folder, but if I try with more than one message with an attachment I get an error "An Item could not be moved. A Client operation error occurred".

I have restarted in OS 9.1 but get the same answer.

I am sure that I could do this previously. I do not know if the installation of OS X is related.

I have tried moving the items to a temporary folder on the Exchange server and then returning them to my Mailbox with a rule active to say move to the archive folder, this doesn't appear to work. I can forward the message to myself, but again this has to be done per message.

If you've seen this problem, please let us know.

Windows 2000 Server time stamp issue. April 19, 2002 -- Michael Slaney comments on a problem about Windows 2000 getting time stamps wrong on files:

The issue is that this time stamp problem exists on Win 2000 Pro even without a Mac interface. Furthermore, this problem seems to affect binaries and executables and not text files [as much]. I have asked for advice and I cannot get an answer from Microsoft.

User friendly Grep for Aqua/Mac OS X goes beta. April 19, 2002 -- Publicspace.net has posted AquaGrep 1.0 beta 1 (US $9.95), a prerelease version of a Mac OS X Aqua front-end to the Unix grep text search utility. The developer compares Grep and Aqua Grep:

Grep's powerful and versatile text search features, its speed and its straightforward working principle have made it one of the most heavily used Unix command line tools.

While Mac OS X comes with a full-featured grep implementation in its Darwin kernel, command line tools are notoriously difficult to use and do not offer the kind of user experience that Macintosh users have come to expect over the last 15 years.

Mac OS X Server 10.1.4 update improves mail services. April 17, 2002 -- Apple has posted Mac OS Server 10.1.4, an upgrade to the server for Macintosh and Windows clients. Apple lists two improvements to the mail services:

Microsoft releases keyboard driver for Mac OS X. April 17, 2002 -- Microsoft has posted Mac OS X drivers for its line of keyboards. The drivers are a free download. (Microsoft has had Mac OS 8/9 drivers available for some time.)

Office X update enables Entourage X to access Hotmail. April 17, 2002 -- Microsoft's Office X Combined Updater 10.0.3 includes an Entourage X Hotmail Update that enables Entourage X to connect to the MSN Hotmail servers, which Microsoft has upgraded for security.

Mediafour releases X Technology Preview 6 --iPod for Windows. April 17, 2002 -- Mediafour has released XPlay Preview 6, the newest beta version of its Windows software that lets you use Apple's iPod on a PC. A number of new features have been added and problems fixed, including:

The Prosoft NetWare Moof easter egg related to freezing? April 17, 2002 -- Debbie Dobson writes that the Moof easter egg in the Prosoft NetWare client for Mac is a problem:

It causes freezing on our Macs besides barking at us. We run Mac OS 9.1 on an iBook and on the iMac.

If you've seen this problem (the freezing, not just the Moofing), please let us know.

Comment on SMB file copy performance difference. April 17, 2002 --Steve Maser responded to yesterday's report of a performance disparity with file transfer over an OS X SMB connection, where PC-to-Mac is faster than Mac-to-PC.

Is nothing really new. It's always faster to "pull" files from a mounted network device than to "push" them. Why? You got me. But it's always been there in the Mac OS (and probably Windows.)

Example: I "pulled" Applications/Utilities from my computer to my test computer. Took 2:15 I "pushed" the folder back from the test computer to a different location on my hard disk. It took 3:42.

However, the author of yesterday's report saw a much bigger disparity: 5 seconds in one direction and 2 minutes, 15 seconds in the other.

Citrix web launch in OS X. April 17, 2002 -- Jared Carlson wants to know how to access a Citrix server from Mac OS X:

Perhaps I'm betraying my X-newbiebness, but I wondered if anyone had figured out how to do a web launch of Citrix [in Mac OS X]. I've been able to make a double-clickable Citrix using the tips on your website, but haven't been able to figure out how to launch Citrix from a web site. The only way to access the Citrix server I'm interested in is through the web. Under OS 9, this was no problem given the native-version of the Citrix client.

We did not have the answer, but if you do, please share it with us.

Outlook Web Access: beefier on Windows than in Mac version? April 17, 2002 -- A thread on the Mac-NT List raises an issue with Outlook Web Access for Exchange 2000 Server--that when using a Mac version of Internet Explorer 5.x, there is a loss of functionality compared to the Windows versions of Explorer 5.x. Most of the comments have to do with a new user interface that IE for Windows users get, but IE for Mac users don't.

(To get to this thread, you have to be a subscriber. After logging in, go to the "Exchange 2000 Web Access" topic.)

U.S. Attorney's Office subpoenas documents in HP-Compaq merger vote. April 17, 2002 -- The San Jose Mercury News reports that the U.S. Attorney's office has subpoenaed documents involving the HP-Compaq merger votes of two large shareholders amid allegations that HP executives may have had undue influence with the shareholders. the Securities and Exchange Commission is also looking into the issue. A San Francisco Chronicle story explores the possibility of federal criminal charges.

New Citrix 6.20 client for classic Mac OS now available. April 16, 2002 -- Citrix has posted build 6.20.139 of its ICA Client for "classic" Macintosh (pre-OS X). The web page doesn't list the changes, but Steve Maser has tried the new client and sent a report:

This version seems to have fixed the problems of the previous 6.20 version whereby it would rewrite the preference files after each use. (something that was pointed out in October 2001--A fix only 6 months later.)

Apart from that, I don't see a lot of differences between this and the 6.0 version -- it's still works in "classic" mode in OS X, but it's no faster or anything exciting.

(For past reports, see our Citrix and Macs Special Report page.)

Readers report on beta of DigiTunnel VPN OS X client. April 16, 2002 -- Several readers have responded to our call for reports on the new first beta of DigiTunnel from Gracion Software, a virtual private network client for Mac OS X. Laszlo Kardos compares it to PiePants, another VPN client for OS X currently in beta (prerelease status). Kardos says:

I tried DigiTunnel 1,0b1. Although getting it working wasn't as intuitive as I had hoped (compared to PiePants). After referring to the User's Guide

I was successful at making a connection. I had to use Plumber 0.1 to confirm that I had a connection.

Although I could not get Internet Explorer to recognize our intranet, probably proxy settings related - no an issue for me.

I did however have success with MS Outook:Mac 2001. It works! Yippee, no more rebooting on OS 9 just to check work e-mail from home.

Russ Ball describes a problem logging on, and how he deals with it:

Using the menu modem icon, DigiTunnel will not connect if I select "pptp:default" then "Connect". Instead it's a two stage process:

1. Select the USB ADSL modem port to my ISP and click "Connect"
2. Select the "pptp:default" and click "Disconnect". Yes, that is "Disconnect".

I am now connected to the company VPN with the Mystery Machine Citrix client (highly recommended), X Windows and telnet all working

Jim Lane uses DigiTunnel with a Netopia box:

I'm able to get a stable encrypted VPN connection to our offices' Netopia R9100 router using DigiTunnel. I've been waiting for this... Now if the DAVE compatibility problem can be fixed soon, life will be great!

TIP: OS X authentication using NetWare LDAP. April 16, 2002 -- Petri Asikainen of Finland has posted a web page describing how to integrate MacOS X with Novell's E-Directory (LDAP). We have previous reader suggestions on our NetWare and Macs Report.

A solution for Windows XP and Wireless. April 16, 2002 -- Eli Siegel has a solution for the problem of Windows XP dropping connection on AirPort networks:

I have seen the problem that you described back on April 3rd regarding Windows XP and wireless network cards dropping connections. If you have used Microsoft's home networking wizard to set the network up, go in to all your connections and disable the network bridge. By turning off bridging I was able to reliably retain a connection to the wireless network - even after multiple reboots.

See our Cross-platform AirPort Report page for previous reader tips on Windows XP and wireless.

TIP: a way around OS X not updating SMB shares. April 16, 2002 -- Joel Shoemaker suggests an easier way of forcing Mac OS X to update an SMB volume when you copy files to it:

Regarding the issue of Mac OS X not showing newly added PC files placed within a PC share mounted on a Mac (without unmounting and remounting the share): rather than having to remount a volume or actually copy a file to the PC share window in order to have the contents refresh within OS X, all I have to do is change the view for that window and any newly added files are displayed. For example, if the window view I have for the PC share is list and I want it to be refreshed, I just switch to icons (at which time the PC files available are updated), then back to list. Doesn't get much easier/quicker than that (except auto-updating, which hopefully will be implemented in a future revision of OS X). FYI: my computers are a Dell w/ Windows XP Pro. and a B/W G3/400 w/ Mac OS X 10.1.3 connected via Ethernet over a 10/100 router/hub.

File copy performance: PC-to-Mac faster than Mac-to-PC. April 16, 2002 -- Joel Shoemaker reports that copying a file from Windows to OS X is significantly faster than going the other way:

After recently purchasing a PC, I began copying files back and forth between it (a Dell w/ Windows XP Pro.) and my Mac (B/W G3/400 w/ Mac OS X 10.1.3) via my Xsense (Macsense) XRouter Pro. The method by which I copy the files is via Windows file sharing: basically I've turned on file sharing in XP, shared a particular folder on my C: drive, then I connect to the PC from my Mac by accessing the Go menu->Connect to server... within OS X, and then I type in "smb://Dell/SharedDocs", login in my XP user name and password, and the shared folder mounts as a volume on my Mac Desktop.

I've had essentially no problems with this file sharing scheme, except for the vastly different speed at which files copy from one computer to another, depending on which direction the files are being copied.

For instance, if I have some files I'd like to copy from the PC to my Mac, I place them in the shared folder on the PC, then go to my Mac, mount the shared volume, then select the files and drag them over to my OS X hard drive. When I follow that procedure (PC-to-Mac), a 9.9 MB file (for example) copies to my Mac in less than five seconds, obviously fully utilizing the 100-Mbit function built-in to my 10/100-capable XRouter Pro.

On the other hand, if I mount the shared volume on my Mac, then copy files from my OS X hard drive to the shared volume on my PC, the same 9.9 MB file take 2 minutes, 15 seconds to copy (from Mac-to-PC). At best that is 10-BaseT speed, though probably not even that fast.

Any ideas as to what I can do to speed up the Mac-to-PC file copying to the same speed as when I copy from PC-to-Mac? Both computers connect to the router/hub at 100Base-T, the status/settings for both network cards show active 100-Mbit connections, and about the only option I can even find to play around with is the Flow Control properties for the 3COM 10/100 NIC on the PC (latest drivers installed), but whether it's set to 100-BaseT full-duplex or AutoSelect, the copying speeds remain the same.

If you've seen this issue, please let us know.

4D goes native for Mac OS X and Windows XP. April 16, 2002 -- Yesterday, 4D, Inc., announced 4D v6.8 with support for Mac OS X and Windows XP. 4D (4th Dimension) is an RAD/RDBMS database environment, which will be available for download tomorrow. 4D v6.8 is a free upgrade owners of 4D v6.7 who purchased and registered 4D v6.7 by April 30, 2002. 4D v6.8 will be available for download on Wednesday. The company says the new Carbon OS X and Windows XP versions run identically. New features include:

See also the press release.

Aladdin and Opera to co-market. April 16, 2002 -- Aladdin Systems, maker of cross-platform compression products, and Opera Software, creator of the Opera Web browser for Windows, Mac OS, Linux and Unix have agreed to promote and distribute each other's products. Users will be able to download and purchase the Opera browser from Aladdin's online store or install it from the "Featured 3rd Party Products" area of Aladdin's product CD's. Opera will distribute Aladdin's StuffIt compression software on Opera's CD's, and promote it via banner ads.

MacWindows home page receives it's 2 millionth visitor. April 16, 2002 -- We forgot to mention that last week the MacWindows home page received it's 2,000,000th visitor, according to the old-fashioned hit counter at the bottom of this page. (We assume that if we leave it up long enough, it will become retro and hip at some point.) This figure doesn't include visits to any other MacWindows page. We thank you for your continued visits, and of course, for your tips and reports.

The outlook is bleak for an OS X Outlook. April 12, 2002 -- Microsoft reaffirmed it's commitment to developing its software for Mac OS X--except for a Mac OS X native Outlook client for Exchange Server. In a transcript of a Microsoft speech at Microsoft's web site, Microsoft executives commit to doing new OS X versions of all of the company's Mac software--with the notable exception of Outlook.

The Entourage X e-mail/scheduler is not compatible with many of Exchange's calendaring features. Outlook 2001, the current Mac client for Express Server, runs only in Classic mode. (See our Outlook Special Report for previously reported issues with Outlook running in Classic.)

The reason why Microsoft is not porting Outlook to OS X may have more to do with internal Microsoft departmental turf wars than with technical issues. In a CNET video interview, Microsoft's Kevin Browne said that Microsoft is looking at "solving the problem" of Microsoft having two different e-mail/scheduler programs for Macintosh, Outlook 2001 and Entourage. Brown is the general manager of Microsoft's Macintosh Business Unit, which produced Entourage and Office Mac, but not Outlook 2001:Mac.

Browne also hinted that a solution may lie in a future Microsoft.NET solution instead of Exchange client for OS X. "Assuming a bunch of users actually have access to a .NET calendar, we can do these rich group calendaring and scheduling things that today you can only do inside an organization, with something like Microsoft Exchange."

He also said "I don't think Microsoft ever plans to do everything that's in Outlook for Windows on the Mac." Eric Ryan, a product manager for the Macintosh Business Unit, told MacWindows that it is aware that customers would like a Mac OS X-native Express client:

The Macintosh Business Unit recognizes that this functionality is important to our customers and we are currently investigating a number of different solutions to determine the one that will best meet our customer's needs.

(Note: Waggoner Edstrom told us that the information it provided us contained an error. We've removed the previous material at the firm's request.)

Update on DigiTunnel beta 1 OS X VPN client: DAVE issue. April 12, 2002 -- Paul Collins of Gracion Software reports that the first beta of DigiTunnel, a virtual private network client for Mac OS X, has a problem with Thursby's DAVE software:

I'm getting reports that "installing DigiTunnel disables DAVE". The same people report that uninstalling DigiTunnel restores DAVE's functionality. I've put a note on my download page, and you might want to pass this on. DAVE users should hold off on DigiTunnel until I've checked out the issue.

I'm not sure what the problem is. DigiTunnel shouldn't interfere with anything (famous last words) - it adds a configuration to OS X System Configuration, but it's a private type that should be ignored by everything except Sys Config and Internet Connect. And it adds a pane to System Preferences per a public API.

I do intend to fix it as soon as possible: I've been talking with some friendly Thursby people and we're hot on the trail of this issue.

Later, Collins sent us another report of issues with the beta:

Here's a bit of an update--48 hours after the release of DigiTunnel 1.0b1.

Some people are having great results with the DigiTunnel beta, others are finding issues which we are working to address. The more common issues are: Airport's built-in NAT does not support PPTP (we have a web page of workaround options); Our configuration causes Dave for OS X to stop working (a fix is on the way); Servers that have not been upgraded from 40-bit encryption to 128-bit can't currently be connected to. And our configuration instructions need some work.

On the plus side, not only does it work with Windows 2000 and NT 4 RAS servers, users have reported it works with a "Astaro Secure Linux" PPTP server and a "Netopia 9131 router" (apparently a series 9100 router; these do have a PPTP server but compatibility has not been confirmed by Gracion).

See also yesterday's reports on our VPN Special Report page.

DAVE and Quark in OS X Classic. April 12, 2002 -- Responding to a reader report about Quark in Mac OS X Classic and DAVE, Martin Forrester reminds us:

Classic applications can not access mounts connected via DAVE for OS X. Thursby makes no secret about this and I'm pretty sure the subject has come up before on MacWindows.

FileMaker Pro for Mac crashes. April 12, 2002 -- Apollo Lodi reports that FileMaker Pro can crash his Mac with a 1097 error. Here is the problem and how he dealt with it:

As I started to get familiar with File Maker Pro through daily use I began to notice it crashes almost regularly on our underwriters. Yet I didn't seem to encounter the problem at first. However when I left my Mac alone for an hour and went to lunch It crashed on me. It was informing me that I had been unexpectedly disconnected error -1097.

I began to observe the nature and time of this disconnect and noted that I had a feature in system preferences called ENERGY SAVER. Inside energy saver there is an option that allows for your PC to sleep and consume less energy after being inactive for an hour or less.

The following day I decided to try changing the option on every Mac in the office. The new choice was never. Our data base has only crashed 5% of the time since I made that change. The same options will restore back to sleeping for an hour should an upgrade be committed from any OS system to OS X. If you change it back to never upon a successful upgrading to OS X. You will almost never encounter the problem unless there is a PC on the network with low resources and the user tends to encounter illegal operations regularly.

If you've seen this problem, please let us know.

DigiTunnel VPN client for Mac OS X goes public beta. April 11, 2002 -- Yesterday, Gracion Software released DigiTunnel 1.0b1, a first public beta release of a new virtual private network client for Mac OS X. DigiTunnel uses PPTP for connecting to Microsoft VPN servers. According to the press release, DigiTunnel will work with Classic applications, and uses MS-CHAPv2 authentication and 128-bit-key MPPE encryption. The press release also provides this note about using DigiTunnel with NAT:

To use DigiTunnel on a Mac behind a NAT router, that router must support PPTP connections. Many do, although currently Airport's built-in NAT does not. DigiTunnel does work over Airport if its NAT feature is turned off. For more information on NAT requirements and routers, see the online DigiTunnel Users Guide.

(In February and March, we reported that DigiTunnel had been announced.)

Hugh Bryant-Parsons tried DigiTunnel and sent us this report:

The install and setup was a breeze, but unfortunately I have hit two problems with my cable Internet connection. Both of which I have not got around yet. (but I guess it's early days.)

1. DNS: I haven't been able to get name resolution working over my cable Internet connection, even after trying Gracion's suggested workaround.

2. My Cable Internet provider (Telstra BigPond) insists on using a heartbeat in their own logon client, which I think gets interfered with when I start a DigiTunnel session. This causes the Internet session to get dropped.

The good news is that it works for me over dial up into my work Win2K based remote access server. DNS seems to work just fine in this setup - now to work out how to access my Outlook Exchange account. (I guess I'll need to use Classic to do that, as there's no Outlook Exchange for OS X)

We'd also like to hear your thoughts on DigiTunnel.

HOBLink JWT 2.3, Mac client for Win Terminal Servers April 11, 2002 -- HOB has released HOBLink JWT 2.3, the latest version of the Mac OS 9 and OS X client for Windows Terminal Servers (enabling users to run Windows appliations from their Macs). HOBLink JWT is a Java-based client. New features include enhanced printing, increased security, and support of the SOCKS proxy protocol.

Microsoft announces Microsoft.NET for Macs. April 11, 2002 -- Microsoft announced that it will offer a .NET connection solution for Macintosh, but did not offer a ship date. It also announced that a Service Release for Office v. X will be available late May. The company said "Palm sync support also expected around this time frame." The company also expects to ship new Mac versions of Internet Explorer and MSN Messenger for the Mac. There was no word on if a Mac OS X version of Outlook for Exchange Server is in the works.

FileMaker Developer Conference 2002 to focus on X-platform standards. April 11, 2002 -- FileMaker Inc. announced that the FileMaker Developer Conference 2002 wil be held August 12-15 at the Desert Springs Marriott Resort & Spa, in Palm Desert, California. Conference topics include use of XML, web services, SQL and JDBC with FileMaker. There will also be a session called Citrix and Terminal Services Deployment with FileMaker Pro.

A Better Finder Rename 4.5. April 11, 2002 -- PublicSpace.net has shipped A Better Finder Rename 4.5 (US $14.95) , a contextual menu plugin for the OS 8/9 and OS X Finder that you can use to edit batches of file names, including for the purpose of making them safe for Windows machines. The new version adds contextual menu integration for OS X version adds the ability to remove trailing spaces from file names.

New version of Blue Label PowerEmulator in the works. April 10, 2002 -- A reader reports that Lismore Software is conducting a nonpublic beta test of Blue Label PowerEmulator 1.7, which would be the first new version of the PC emulator in over a year. New features are said to be support of printers (including USB) directly connected to the Mac, interface changes, and bug fixes. There is no mention of an OS X native version, and no mention of when v1.7 would ship.

Quark "File is locked error type -54" cured by disabling catsearch. April 10, 2002 -- John Stein's Mac users were getting the error message "File is locked error type -54" when they try to save from Quark Xpress (v3.32/4.11) to a Macintosh volume on his Windows 2000 Server with Services for Macintosh. He discovered that Disabling Catsearch in the Registry fixed the error. The interesting thing is that this was also the fix for another, older problem with Windows NT Server. You can read about how to disable Catsearch on our Windows Server Tips page.

DAVE/Keychain problem should be fixed by recent patch. April 10, 2002 -- Peter Gray reports that Thursby Systems got back to him regarding the problems With DAVE 3.1 in OS X and the Keychain. Thursby told him that the patch DAVE 3.1p2 which we reported in February should fix the problem. Gray reports:

As far as I can tell it's fixed all the kernel panics. The readme pretty much says Don't Install this Update unless you are having the Kernel Panics. They also said the crashes came mostly from having NetBarrier X installed. Either way it fixed my problems with crashes.

Reader warns: don't use VPC to update iPaq ROM. April 10, 2002 -- Adam Goldstein was happy to see that Virtual PC 5 could sync to his iPaq PocketPC device, but things went wrong when he tried to use VPC to update the ROM:

Under VPC 5.0.2 on OS X I was finally able to see/sync my iPaq 3650, but, that was only good for syncing and reading the ROM. After thinking it was working well enough, I tried to update the ROM on the iPaq. Bad idea. The iPaq is now dead with a corrupt ROM and no ability to re-load even from real Windows machines.

Yes it will sync, but, no don't update anything important on it.

Workaround for Outlook and Calendars. April 10, 2002 -- Gerson Crespo reports a problem with Outlook 2001 for Mac and group calendars, as well as a workaround:

I've recently switched over one of my users from Windows 98 to MacOS 9.1, using Outlook on the Mac 2001. Everything is pretty good except that he can't directly enter or delete new entries into the company's shared calendar (which is under a shared inbox).

One work around I found was to create an entry in the personal calendar and then MOVE that appointment over to the shared calendar. The user still can not delete the entry if needed. They can only edit information.

I've given the user all the privileges I could find (so they could create new entries and delete) but still nothing ? The mail server is currently Exchange 5.5 on NT4 with clients connecting via AppleTalk.

If you've seen this problem or tried the workaround, please let us know.

NetOctopus 4.0 supports Win XP, OS X. April 10, 2002 -- Netopia has released NetOctopus 4.0, the latest version of the cross-platform asset management/remote configuration tool. The new version adds support for Windows XP and Mac OS X. The company said that other enhancements include "full database support and enhanced software distribution capabilities."

LinkSys PCMCIA Card and Airport. April 10, 2002 -- Lance McNeel passes along this advice for getting a LinkSys PCMCIA Card in a PC notebook to work on an AirPort network:

After setting the SSID to "ANY" it worked great!

He said he got the idea from our Cross-platform AirPort Special Report page.

IE 5 for OS X problem with MS authentication. April 10, 2002 -- Gregory Smith reports a problem that sounds similar to previous problems reported on our MS Proxy Special Report page:

When logging into local intranet sites which require NT authentication IE 5 in OS X, the connection seems to hang then IE fails to load the site. I have no problems loading the sites in Omniweb. Unfortunately out intranet relies heavily on JavaScript and other stuff that only works in IE.

If you've seen this problem, please let us know.

Solutions update: GZipper, Gzip compression tool for OS X. April 10, 2002 -- Andrew Merenbach has posted GZipper, a free Mac OS X utility that can compress or decompress GZip archives. Go to Merenbach's Mac.com homepage and click downloads.

Federally mandated copy protection in all digital devises? April 10, 2002 -- Salon.com reports of a Senate bill that require all digital devices to include technology to prevent illegal copying of content. The story says "That covers not just your next iPod or Windows Media Player, but just about every digital device with a screen, a printer, an audio jack, a disk drive, a memory stick, or several input/output devices yet to be invented."

PC-Mac-Net FileShare 1.5 checks file names. April 8, 2002 -- Yesterday, Lava Software released PC-Mac-Net FileShare 1.5, an new version of it's cross-platform peer-to-peer file sharing software for Windows and Mac OS. (Version 1.0 first shipped last month.) When you move files from Macs to PCs, the new version now replaces file names characters that are not permitted by Windows, and will automatically add the proper file name extension to files. Drag and drop and other user interface features were also added. Files can be shared over a local network or the Internet.

Lismore drops for emulator price for April. April 8, 2002 -- Lismore Software is offering the CD-ROM and download versions of Blue Label PowerEmulator (BLPE) for US $19.95 until the end of the month. This is half the normal price for the CD version. BLPE is a PC emulator for Macintosh that comes with PTS-DOS and supports Windows, Linux, and Unix, and can run on older Macs than can Virtual PC. (See our Lismore Special report page for previous reports on BLPE.)

We would also note that after being off-line for a period last week, the Lismore web site is once again available.

Group Logic announces MassTransit 4.1 with improved encryption and security. April 8, 2002 -- Group Logic announced MassTransit Enterprise version 4.1 by the end of the second quarter of 2002. MassTransit is cross-platform software for transferring graphics, multimedia, and other production files between print media suppliers and their customers. The new version, which will be a free update for version 4.0 owners, will add several new features, including:

Group Logic says the new features will enable customers to build secure digital workflows across multiple organizations using standard encryption and authentication technology.

TIP: Drive Mapping the MysteryMachine Citrix client for OS X. April 8, 2002 -- Last Friday a reader asked how to map a local drive using the Mystery Machine Citrix client for OS X. We received a number of responses, including directions from Darren Montjar, the creator of MysteryMachine. The key is to use Unix paths. Montjar says:

Mapping a drive in MysteryMachine isn't rocket science. It uses Unix paths. I wouldn't advise mapping your entire drive. Not only does that open you up to all sorts of potential security disasters, but can crash the Citrix server in some instances (as posted on today's edition of MacWindows). So I would recommend mapping to a folder in your Documents folder (for this example I'll call it "stuff"), just to make it safest, and use that as a "drop box" between Citrix and OS X.

The path to type in would be "/Users/username/Documents/stuff/" (no quotes).

If there are spaces in the user's name or path they specify, then they will have to use the \ character, as follows in this example reaching "Citrix Stuff":

/Users/username/Documents/Citrix\ Stuff/

I'll have some pretty pictures up on the main MM site today

Reader Pearse Ward adds this procedural tidbit:

Go to the "Tools" menu, select "ICA Options", the "Drive Mapping". Check the drive letter you want to use.

The tricky is that you need to specify a full UNIX path (e.g. /Users/yourname/Documents) to map a given folder as the drive.

Ward also has a query:

The one thing I have not been able to do is to get the client to stop asking for permission to read/write to the mapped drive (permanent 'prompt' mode) every time you want to access it (regardless as to how you set access level in the 'Drive Mapping' dialog box).

Thanks to all the other readers who responded as well.

Citrix servers crashing--not an OS X problem: OS 9 problem caused by OS X;
one reader says server patch fixes it.
April 8, 2002 -- Dave Heap clarified Friday's report of Mac Citrix clients crashing MetaFrame servers:

It's not an OS X problem, it's an OS 9 problem. It is caused by the presence of an OS X installation, but doesn't occur under OS X.

This is Citrix ICA Client 6.x (I've tried several versions) running under an OS 9 boot on any partition on a machine which also has OS X installed.

It doesn't happen under Classic, only if the user starts up from OS 9. This is the case for many of our new machine purchasers, who choose to still start up OS 9 at this stage.

It's an OS 9 issue, caused by the presence of a folder created on every partition by an OS X boot. Removing or renaming the offending folder temporarily gets rid of the problem, until the next OS X boot. I don't know what the consequences are (to OS X) of removing this folder and its contents!

Arsenio Tsounis verified the problem:

I have had the same problems. We don't access the files that way anymore. A little bit of a pain.

However, Dawn Vincej said she fixed the problem with a patch for the server:

It sounds like the we had the same problem using Citrix when we started deploying QuickSilver Macs. Contact Citrix, they sent our Server Admin a patch for the server that fixed the problem. Sorry I don't know the specifics.

Dave 3.1/OS X Keychain Bug. April 8, 2002 -- Peter Gray is the latest reader to verify DAVE's problem with the OS X Keychain, which causes either a Finder stall (spinning beach ball) or Kernel Panic:

In regards to the OS X Keychain post you have on your website, I also consistently (every single start-up) have had the same problem and have been unable to find the solution. Thursby has yet to return my emails. This is just to verify this is indeed an issue, and I have seen it occur on my other Mac as well. Reader report: OS X invisible folder cause Citrix servers to crash. April 5, 2002 -- Dave Heap reports a problem with that causes Citrix servers to crash when Mac clients access them. He has determined the cause to be an invisible directory in OS X:

The MetaFrame Servers crash when a Macintosh client attempts to access C:\ (the mapped local client root drive). The problem occurs only on any system which also has OS X installed.

The trigger for the server crash is a hidden directory created at the the root level of the Mac HD by the OS X install. This folder is named "<nul><nul><nul><nul>HFS+ Private Data"

It seems to be the presence of the <nul> characters at the beginning of the file which cause a server crash as soon as an attempt is made to read the directory containing this name. By making the Folder visible and moving it to another folder, the problem moves to the directory with the bad name. I have even copied the name (Using ResEdit) to an simple text file in another directory, and this too creates the crash for that directory.

I assume fiddling with the folder name will render OS X unusable.

The crash happens with both NT 4(SP6) MetaFrame 1.8(SP3) servers and Win 2000 servers with MetaFrame 1.8(SP3). Also various versions of Macintosh Client.

If you've seen this problem, please let us know.

Illegal characters in file names blamed for OS X Error code -43 with file copies. April 5, 2002 -- Carl Blesius blames an old problem--illegal characters in Mac file names--for causing the -43 error when copying files to Windows servers:

I am having the same problem that is mentioned on the MacWindows Mac OS X page concerning -43 errors in the middle of a large copy to my Win XP server. It seems to be related to specific files because once I find the last folder/file copied and try it again from there it happens again.

I am connecting to the XP machine using smb:// and doing it over a hub. Maybe this helps.

I think I figured it out in my case (it is so simple it is embarrassing)... file names that are supported in Mac OS X but not on windows machines.

Files with " in the name or / (e.g. the Rip function of iTunes pulls CDDBnames and uses them without regard for "proper" file names)

Once I found the files, changed the names and tried again everything worked fine.

Illegal characters in file names blamed for Outlook 2000 problem. April 5, 2002 -- Rob Thomson found that illegal characters in Mac file names cause another problem, that of attachments to Outlook 2000:

Thought I should let you guys know of a solution I have found for the problem of mail messages sent from the Mac client getting jammed in the Exchange servers message queue.

The problem appears to be related to the way in which the attachments are saved prior to being attached to the email message.

A common habit on the Mac is to use the file names which contain illegal PC characters. e.g. 'Presentation 2/10/2000.' When sending mail from the Outlook 2000 client, the Mac client attaches the file happily, but the server just can't deal with the attachment name.

Solutions update: another USB X-platform file transfer product. April 5, 2002 -- René Kruis recommends USB DataBridge from Dynalink, a Dutch company, for moving files between Macs and PCs over USB. DataBridge is a special cable USB with software for Mac and Windows. The software and manuals are available at Dynalink's web site. Kruis says:

On the PC you have the Explorer-look, on the Mac the Finder-look. Its work very easy (plug and play, drag and drop).

(We list similar USB file moving products, such as Iogear's SmartLink, in the peer-to-peer section of our Network Solutions page.)

DAVE and Quark in OS X Classic. April 5, 2002 --Kelley Kosters reports this problem with DAVE and Quark Xpress running in Mac OS X Classic mode:

We currently layout our publications in Quark. We import all our eps ads from our Windows Server. As you probably know Quark is not OS X ready, so I'm running it in classic. Through Dave on X I have the server for my ads mounted. But when I print out of Quark, it cannot link my ads to this server. The only way I can get them to link is if I start up in 9.2. I have contacted DAVE and they claim this is apples fault and there is nothing they can do.

If you've seen this problem, please let us know.

Reader seeks aid with Mystery Machine OS X Citrix client. April 5, 2002 -- David Bunting is asking for some specific information about the Mystery Machine OS X client for Citrix application servers.

I have been running Darren Montjar's Mystery Machine on OS X for several weeks now and it has been great save for one problem I have been unable to overcome -- mapping my local drive. In theory it seems like it should be simple (check off the drive letter you want to map and put in the path to your local hard drive), but after myriad attempts - no luck.

Can someone provide me with a step-by-step guide (including "path" protocol and also what you need to do (if anything) after you launch the client to complete the mapping process?

The whole drive mapping process in the non-java ICA client provided by Citrix is so simple - I'm not sure why this doesn't seem to be.

If you know of such a guide or can provide one, let us know, and we'll share it with the readers.

MacWindows back on the air. April 3, 2002 -- In case you missed it, the MacWindows was down from the evening of Wednesday April 3rd until earlier today. (Thursday, April 4), PST, for server maintenance. We apologize for the inconvenience.

Keychain problems with DAVE extends to Sharity. April 3, 2002 -- Phil Noguchi responded to our reports on a problem with the OS X Keychain and DAVE, saying that it also occurs with Sharity:

My Dave 3.1 in OS X 10.1.3 had similar symptoms to the spinning ball, where I could not see at all anymore about thirty or so NT servers. I had just recently started to use the Keychain to store logins; when I used the Keychain Access utility, and deleted all files related to NT shares, that sure enough cured the problem.

I could retain Keychain passwords for things like email without problems. This problem with stored Keychain access for servers is not apparently restricted to NT servers. My AppleTalk access to servers also was inhibited. The same symptoms were found in my home network without an NT server, but with Windows 2000 Workgroup sharing. I had deinstalled DAVE, and tried Sharity, which had the same lack of response as DAVE. So at least for me it seems to be a Keychain issue.

New version of Netatalk, AFP server for Linux. April 3, 2002 -- The open source Netatalk 1.5.3.1 AFP server for Linux has been posted. (Thanks to Daniel Lautenschleger for this item.)

Mac OS X Server as a Primary Domain Controller for a Windows Domain. April 3, 2002 -- The AFP548.com web site has an article describing how to set up OS X Server as a Primary Domain Controller for a Windows Domain. Joel Rennich describes the article:

It's a fairly easy procedure for anyone that isn't too afraid of the command line. The same essential procedure could also be done with a machine running OS X Client and Samba.

Microsoft releases new Mac OS X mouse drivers. April 3, 2002 -- Microsoft has posted version 1 .2 if its Mac OS X drivers for its Wireless IntelliMouse Explorer, IntelliMouse Explorer, IntelliMouse Optical, Wheel Mouse Optical, Trackball Explorer and Trackball Optical (English and Japanese languages). Microsoft says the new version extends programmability options.

Microsoft also said that Mac OS X drivers for Microsoft keyboards should be available in mid-April.

OS X SMB Refresh problem not just peer-to-peer. April 3, 2002 -- A pair of readers wrote to say that they are seeing the Mac OS X screen refresh problem with mounted server occur with servers. The original report said the problem occurred with peer-to-peer file sharing, and not with mounted Windows 2000 Server files. However, Benjamin Rush does see the problem with Win 2000 Server"

I too have experienced this same problem when connecting to a share on a Windows 2000 machine on my network. The only solution I have found to date is to unmount and remount the share in X to refresh the file list.

Sean Sullivan sees the problem with Novell NetWare servers:

We have the same refresh problem for all of our Macs running any OS, on Novell 5.0x. No automatic refresh.

Reader problem with Win XP and wireless. April 3, 2002 -- Dan Farrell Davis is another reader who cannot get Windows XP to connect to a wireless network:

I support both Macs and Windows. I have several machines with Windows XP, and on each and every one there are connectivity issues for wireless connections. The typical symptom is that the machine loses connection after some period of time, although signal strength shows as strong. Sometimes this has been a few minutes and other times it will be several hours. Restarting the base station is the only sure fire fix. It does not seem to be specific to a brand of base station or wireless card.

Dell, for example, has replaced motherboards, wireless cards, and base stations, attempting to fix the problem. But everyone I've spoken to thinks the problem is with XP which manages wireless connections on its own.

If you've seen this problem, please let us know.

Apple removes survey for PC users. April 3, 2002 -- Apple has replaced its web page soliciting feedback from PC users with a simple note:

"Thanks for all the feedback. We'll ask for more thoughts and experiences in the future."

We reported Apple page on March 26. (Thanks to Jeff Fishbein for this item.)


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