TIP:iPhones' Deleted Items folder on Exchange disappears, and a workaround
Dave Loverink reports a problem with iPhones and Exchange Server that results in the disappearance of the Deleted Items folder. He also reported the workaround:
I wanted to pass along this information about a problem with iPhones accessing Exchange Server mailboxes. There is a partial workaround included.
We recently encountered a problem where items in a user's Exchange server-based Deleted Items folder were disappearing. One minute there would be a few hundred items in the folder and the next minute less than 20. We were able to use the Outlook "Recover Deleted Items" tool to retrieve the items. However, anywhere from a few minutes to a few hours later, they would disappear again.
We quickly figured out that this was happening on only two of our accounts - one a PC user with Outlook 2003 and the other a Mac user with Entourage 2004. Without any commonalities in the client software, we started looking at the Exchange server, but were unable to find any problems there. We finally discovered that both accounts were being accessed by the user's iPhone in addition to their desktop email client.
The iPhones were configured to access the Exchange server using IMAP. In the mailbox settings on the iPhone, under Advanced/Mailbox Behaviors, "Deleted Mailbox" was pointed to the user's Deleted Items folder on the Exchange server. Remove Deleted Items was set to Never.
It appears that with this configuration, deleting a message on the iPhone caused the Deleted Items folder on the server to be nearly emptied (it always left a few recent items, somewhere between 5 and 40).
Changing "Remove Deleted Items" to a setting other than Never had no effect on the problem.
Workaround
As a partial workaround, we created a new Exchange server folder called "Deleted From iPhone" and pointed the iPhone Mailbox Behaviors "Deleted Mailbox" to that folder. After this, items stopped disappearing from the Deleted Items folder. With further testing, we confirmed that items in the ?Deleted From iPhone? folder are now disappearing. For now, we're telling users not to delete messages from the iPhone unless they are absolutely sure they won't need them.
Version info: Exchange 2003 on Windows Server 2003 R2 SP2. Both iPhone are running v1.1.2 of that OS. These iPhones came with 1.1.2 out of the box.
Additional reports of this problem can be found at the Apple Discussion Forums.
If you've tried this
if it worked.
Reader reports iPhone email to Exchange email is garbled
Monday, September 29, 2008
Michael Wilmar is having a problem with iPhone email messages sent to Exchange Server:
I am beta testing an iPhone in an enterprise environment. I use Entourage with an Exchange Server. We are using MS Active Sync technology for email on the iPhone. For some reason, email messages sent from the iPhone show up as gibberish in the Sent Items Folder on the Exchange Server and in the Sent Items Folder in Entourage after synchronization, although they look fine on the iPhone.
If you've seen this problem
Last spring, Apple announced that iPhone 2.0 included Exchange support. Apple's web site describes iPhone's support for Microsoft Exchange ActiveSync.
Workarounds for iPhone/Exchange garbled message issue
Several readers responded to Monday's report of email messages from Exchange Server that were garbled when viewed from an iPhone or iPod Touch. The Entourage Help Blog describes the problem and an AppleScript that lets you read the messages. (Thanks to Michael Wilmar, Shane Palmerm Chris Little, and Mark Richman for the tip.)
A reader who wishes to remain anonymous sent another workaround:
This is a known problem. Messages sent from an iPhone appear in Entourage's "Sent Items" folder as unformatted mime files. There is a workaround: just bcc yourself on outgoing email messages, then find messages from yourself in your "Inbox" and move them to the "Sent Items" folder. Delete the mime files by sorting by subject and they'll show up at the top of the list as <no subject>. If this workaround weren't so easy, I'd have already contacted Microsoft to address the issue.
Jason Halvorson writes:
We have seen this where I work too: Exchange Server 2003, iPhone 2.0 - iPhone 2.1, and Entourage 2004/08. The messages appear correctly in Outlook 2003, Outlook 2007, and Outlook Web Access. Apparently it's known to Microsoft as well. The header information is not displayed in Entourage 2004 for an email message that is sent by using Exchange ActiveSync.
Donald Wagner sent us a similar note:
This is a known issue with any message sent via ActiveSync and Entourage. It was an error in Exchange 2004 and was not corrected in Exchange 2008.
Sylvain Bois said the iPod Touch is not immune:
I have the same issue using iPod Touch on an Exchange server.
Erik Ableson isn't seeing the problem at all:
Just a quick note to pass on that we have 6 iPhones in the office connecting to Exchange 2008, originally with a direct port mapping through the firewall, and now via ISA server with no anomalies of this type. Currently using a self-signed certificate.
Comment below
TIP: a simpler workaround for iPhone/Exchange garbled email
Erick Abad has a better workaround for the problem of of garbled email messages from Exchange Server viewed from iPhone or iPod Touch.
I have a better an easier way without have to BCC.
I added a folder in Exchange called "Sent Messages" or "Sent Messages 08". You can call it whatever you want. It's a good way to manage your sent emails from Exchange by creating folders per year or quarter if you wish. In Entourage, I have a rule to move sent messages to my Sent 08 folder automatically when I compose mail on my desktop.
On my iPhone, I just mass select the emails I've sent from the iPhone in the "Sent" folder and move them to the "Sent Messages". For some reason, moving email from Exchange through the iPhone to one of the folders reverts the emails to normal. It's no longer unformatted mime files. Headers, subject, formatting is all there.
If you've tried this
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Tip for iPhone/Exchange garbled email doesn't work for reader
Thursday, October 16, 2008
Our most recently reported tip (directly above) for fixing the problem of garbled Exchange email viewed from iPhone doesn't work for Eric Bohner. He didn't elaborate, or say if he tried the other suggestions on our.
Comment below
Confirmation of fix for iPhone/Exchange garbled email
Glenn I. Fishman reports "I just tried this tip [Oct. 6] for the iPhone/Exchange garbled email - it worked great."
The problem is described here. If you've tried this or the other fixes listed
Reader: workaround for Garbled iPhone, Entourage doesn't work
Antony Harris says that the previously reported workaround doesn't work for a problem with garbled email in iPhone, Entourage and Exchange:
I am also experiencing the garbled message problem. This is almost certainly an Entourage problem as if I look at the same messages using Outlook (2007) the messages are fine.
The given workaround is not viable for me as I send emails from a number of different places, including the webmail interface to Exchange. To your knowledge is there a more "workable" fix which actually addresses the issue rather than working around it?
One reader said that this caused by a problem with ActiveSync and Entourage. We've reported two workarounds, here and here. If you've seen this problem
Another take on the iPhone/Exchange garbled messages
Eugene Stakhov is seeing the problem with iPhone messages sent to Exchange showing up as gibberish:
Just joining the chorus, that I'm experiencing the exact same problem here. I haven't tried the workarounds you've listed, and probably won't, as I can use my company's Outlook Web Access to get detailed info on emails I've sent from my iPhone (one of the Microsoft workarounds from KnowledgeBase ). But it definitely is frustrating!
If you've seen this issue
TIP: Use IMAP and another port for iPhone/Exchangegarbled messages
Wednesday, September 30, 2009
Andrew Stuart sent another suggestion to fix the problem of email messages from Exchange Server that are garbled when viewed from an iPhone or iPod Touch. We've previously reported several suggested workarounds. Stuart has another:
I have found a fix that works, I set up my Exchange account in my phone as IMAP instead of Exchange. It works like a charm, but a little tricky to get set up initially. I think the key is changing the outgoing server port to 2525. First it will error when setting up, but if you try without SSL, it'll let you then go to advanced settings and change the server port. IT works fine for now until there's an Entourage fix.
If you've tried this approach
TIP: AppleScript prevents iPhone/Exchange garbled text problem
William Smith wrote an AppleScript (downloadable here) that solves the problem of messages sent from iPhone to Exchange appearing garbled in Entourage. He also posted an explanation at the Microsoft Entourage blog:
While browsing the web I came across your page about the iPhone/Exchange Sent Items problem where messages sent from an iPhone appear as garbled text in Entourage.
I posted an entry about this on The Entourage Help Blog in August 2008 that explains why this happens and under what circumstances. I also posted an AppleScript to allow folks to read these messages and others (in the comments) have taken the script further and automated the process so that users don't need to see this anymore.
You'll find my post here: "Use AppleScript to read ActiveSync Sent Items in Entourage"
If you've tried this
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