TIP:iPhones' Deleted Items folder on Exchange disappears, and a workaround
Dave Loverink reports a problem with iPhones and Exchange Server that results in the disappearance of the Deleted Items folder. He also reported the workaround:
I wanted to pass along this information about a problem with iPhones accessing Exchange Server mailboxes. There is a partial workaround included.
We recently encountered a problem where items in a user's Exchange server-based Deleted Items folder were disappearing. One minute there would be a few hundred items in the folder and the next minute less than 20. We were able to use the Outlook "Recover Deleted Items" tool to retrieve the items. However, anywhere from a few minutes to a few hours later, they would disappear again.
We quickly figured out that this was happening on only two of our accounts - one a PC user with Outlook 2003 and the other a Mac user with Entourage 2004. Without any commonalities in the client software, we started looking at the Exchange server, but were unable to find any problems there. We finally discovered that both accounts were being accessed by the user's iPhone in addition to their desktop email client.
The iPhones were configured to access the Exchange server using IMAP. In the mailbox settings on the iPhone, under Advanced/Mailbox Behaviors, "Deleted Mailbox" was pointed to the user's Deleted Items folder on the Exchange server. Remove Deleted Items was set to Never.
It appears that with this configuration, deleting a message on the iPhone caused the Deleted Items folder on the server to be nearly emptied (it always left a few recent items, somewhere between 5 and 40).
Changing "Remove Deleted Items" to a setting other than Never had no effect on the problem.
Workaround
As a partial workaround, we created a new Exchange server folder called "Deleted From iPhone" and pointed the iPhone Mailbox Behaviors "Deleted Mailbox" to that folder. After this, items stopped disappearing from the Deleted Items folder. With further testing, we confirmed that items in the ?Deleted From iPhone? folder are now disappearing. For now, we're telling users not to delete messages from the iPhone unless they are absolutely sure they won't need them.
Version info: Exchange 2003 on Windows Server 2003 R2 SP2. Both iPhone are running v1.1.2 of that OS. These iPhones came with 1.1.2 out of the box.
Additional reports of this problem can be found at the Apple Discussion Forums.
If you've tried this
if it worked.
Reader reports iPhone email to Exchange email is garbled
Monday, September 29, 2008
Michael Wilmar is having a problem with iPhone email messages sent to Exchange Server:
I am beta testing an iPhone in an enterprise environment. I use Entourage with an Exchange Server. We are using MS Active Sync technology for email on the iPhone. For some reason, email messages sent from the iPhone show up as gibberish in the Sent Items Folder on the Exchange Server and in the Sent Items Folder in Entourage after synchronization, although they look fine on the iPhone.
If you've seen this problem
Last spring, Apple announced that iPhone 2.0 included Exchange support. Apple's web site describes iPhone's support for Microsoft Exchange ActiveSync.
Workarounds for iPhone/Exchange garbled message issue
Several readers responded to Monday's report of email messages from Exchange Server that were garbled when viewed from an iPhone or iPod Touch. The Entourage Help Blog describes the problem and an AppleScript that lets you read the messages. (Thanks to Michael Wilmar, Shane Palmerm Chris Little, and Mark Richman for the tip.)
A reader who wishes to remain anonymous sent another workaround:
This is a known problem. Messages sent from an iPhone appear in Entourage's "Sent Items" folder as unformatted mime files. There is a workaround: just bcc yourself on outgoing email messages, then find messages from yourself in your "Inbox" and move them to the "Sent Items" folder. Delete the mime files by sorting by subject and they'll show up at the top of the list as <no subject>. If this workaround weren't so easy, I'd have already contacted Microsoft to address the issue.
Jason Halvorson writes:
We have seen this where I work too: Exchange Server 2003, iPhone 2.0 - iPhone 2.1, and Entourage 2004/08. The messages appear correctly in Outlook 2003, Outlook 2007, and Outlook Web Access. Apparently it's known to Microsoft as well. The header information is not displayed in Entourage 2004 for an email message that is sent by using Exchange ActiveSync.
Donald Wagner sent us a similar note:
This is a known issue with any message sent via ActiveSync and Entourage. It was an error in Exchange 2004 and was not corrected in Exchange 2008.
Sylvain Bois said the iPod Touch is not immune:
I have the same issue using iPod Touch on an Exchange server.
Erik Ableson isn't seeing the problem at all:
Just a quick note to pass on that we have 6 iPhones in the office connecting to Exchange 2008, originally with a direct port mapping through the firewall, and now via ISA server with no anomalies of this type. Currently using a self-signed certificate.
Comment below
TIP: a simpler workaround for iPhone/Exchange garbled email
Erick Abad has a better workaround for the problem of of garbled email messages from Exchange Server viewed from iPhone or iPod Touch.
I have a better an easier way without have to BCC.
I added a folder in Exchange called "Sent Messages" or "Sent Messages 08". You can call it whatever you want. It's a good way to manage your sent emails from Exchange by creating folders per year or quarter if you wish. In Entourage, I have a rule to move sent messages to my Sent 08 folder automatically when I compose mail on my desktop.
On my iPhone, I just mass select the emails I've sent from the iPhone in the "Sent" folder and move them to the "Sent Messages". For some reason, moving email from Exchange through the iPhone to one of the folders reverts the emails to normal. It's no longer unformatted mime files. Headers, subject, formatting is all there.
If you've tried this
Comment below
Tip for iPhone/Exchange garbled email doesn't work for reader
Thursday, October 16, 2008
Our most recently reported tip (directly above) for fixing the problem of garbled Exchange email viewed from iPhone doesn't work for Eric Bohner. He didn't elaborate, or say if he tried the other suggestions on our.
Comment below
Confirmation of fix for iPhone/Exchange garbled email
Glenn I. Fishman reports "I just tried this tip [Oct. 6] for the iPhone/Exchange garbled email - it worked great."
The problem is described here. If you've tried this or the other fixes listed
Reader: workaround for Garbled iPhone, Entourage doesn't work
Antony Harris says that the previously reported workaround doesn't work for a problem with garbled email in iPhone, Entourage and Exchange:
I am also experiencing the garbled message problem. This is almost certainly an Entourage problem as if I look at the same messages using Outlook (2007) the messages are fine.
The given workaround is not viable for me as I send emails from a number of different places, including the webmail interface to Exchange. To your knowledge is there a more "workable" fix which actually addresses the issue rather than working around it?
One reader said that this caused by a problem with ActiveSync and Entourage. We've reported two workarounds, here and here. If you've seen this problem
Another take on the iPhone/Exchange garbled messages
Eugene Stakhov is seeing the problem with iPhone messages sent to Exchange showing up as gibberish:
Just joining the chorus, that I'm experiencing the exact same problem here. I haven't tried the workarounds you've listed, and probably won't, as I can use my company's Outlook Web Access to get detailed info on emails I've sent from my iPhone (one of the Microsoft workarounds from KnowledgeBase ). But it definitely is frustrating!
If you've seen this issue
TIP: Use IMAP and another port for iPhone/Exchangegarbled messages
Wednesday, September 30, 2009
Andrew Stuart sent another suggestion to fix the problem of email messages from Exchange Server that are garbled when viewed from an iPhone or iPod Touch. We've previously reported several suggested workarounds. Stuart has another:
I have found a fix that works, I set up my Exchange account in my phone as IMAP instead of Exchange. It works like a charm, but a little tricky to get set up initially. I think the key is changing the outgoing server port to 2525. First it will error when setting up, but if you try without SSL, it'll let you then go to advanced settings and change the server port. IT works fine for now until there's an Entourage fix.
If you've tried this approach
TIP: AppleScript prevents iPhone/Exchange garbled text problem
William Smith wrote an AppleScript (downloadable here) that solves the problem of messages sent from iPhone to Exchange appearing garbled in Entourage. He also posted an explanation at the Microsoft Entourage blog:
While browsing the web I came across your page about the iPhone/Exchange Sent Items problem where messages sent from an iPhone appear as garbled text in Entourage.
I posted an entry about this on The Entourage Help Blog in August 2008 that explains why this happens and under what circumstances. I also posted an AppleScript to allow folks to read these messages and others (in the comments) have taken the script further and automated the process so that users don't need to see this anymore.
You'll find my post here: "Use AppleScript to read ActiveSync Sent Items in Entourage"
If you've tried this
Comment below
TIP: iPad/Exchange garbled email has same fix as iPhone
Ann Rittenberg reported seeing the same problem with email from Exchange Server on her iPad that we previously reported for iPhones. Email messages from Exchange Server appeared garbled when viewed from an iPhone or iPod Touch--and now, iPad. Fortunately, Rittenberg also discovered that one of our previously reported fixes for iPhone also works on the iPad. She wrote:
Thank you so much for your 10/6/08 post on your site. I had the problem using Mail on my iPad and used the workaround you suggested of moving sent items to a new folder; all the formerly garbled messages displayed perfectly.
My tech support at 123together.com sent me another article, but I haven't activated this suggestion yet because I'm not familiar with all the gory details of code and I got addled by reading the long thread. I think there's something of use here and will try it when I feel stronger!
If you've seen this issue with an iPad
Reader reports iPad/Exchange syncing problem
Glen Haubold has a problem syncing an iPad with Exchange Server:
This drives me crazy. I have the new iPad, and our university has Outlook Exchange 2007. Set up was a snap, and everything syncs perfectly - except the little icon that tells me that the message has been replied to or forwarded. The iPad marks them, and of course Exchange marks them - but the icons don't sync. I'm surprised that I can't find that mentioned anywhere
If you've seen this problem
iPad/iPhone Exchange sync problem a known issue
Katrina Thomas found some information about a problem with iPad and Exchange, where icons for replied and forwarded messages don't sync. Thomas found the problem also occurs with iPhone. She also found some information pointing to a technical problem with the way Apple's software communicates with Exchange:
I have reproduced this problem with the iPhone and Exchange 2003. I had to do some research on this a while back and this is what I found. This is from an article from Windows IT Pro:
'Additionally, Apple isn't using the proper Exchange ActiveSync (EAS) verbs for message replies and forwards. EAS "smart reply" and "smart forward" verbs let applications tell the server to include the relevant message text, and the verbs also update the read/forwarded status so that other clients reflect the actions taken.'
This is definitely a recent known issue that has been reported to Apple (dated Aug 2009, OS 3.0) as described in the Apple Discussion forums, here and here.
This does not mean however that Apple has acknowledged this issue...I have submitted feedback regarding this issue and have tried to speak with Apple support, but have yet to receive a response or an ETR.
This problem is also being experienced with the Palm Pre, according to this article.
I also just received a confirmation that this problem continues to exist if you are using Exchange 2007.
If you've seen this issue
Message deleted in Outlook/Exchange remain on iPad
Nick Atalla is another reader reporting a problem syncing iPad and Exchange Server. He also reports another problem, where messages deleted in Outlook remain on the iPad:
I've run into the same problem that Katrina Thomas reported in your blog. I'm running Outlook 2010 on my laptop and syncing my iPad with my domain Exchange service - Exchange 2010. It appears that once I've opened/replied to an email message on my client, before a sync could take place with my iPad, I never see the message on my iPad. I can't be sure that this is always the case - I'm going to try and follow more closely.
I've also found that when I delete a message in Outlook, the message remains on the iPad. When I try and delete the message on the iPad, I get a message on the iPad that the action could not be completed.
I'm hoping this isn't what happens on my iPhone - I just ordered a new iPhone 4G. Also hope that the issue around sync go away when the iPad is updated with iOS 4. I love the iPad -- but it has to work properly with Exchange.
If you've seen this
TIP: Rebuild .OST to fix Outlook, iPad, Exchange sync problems
John Lundell said that problems with Outlook and iPads and iPhones, such as where messages deleted in Outlook remain on the iPad, are due to a corrupt Outlook file in Windows:
The user having these issues needs to re-create their .OST file. We've seen similar things (not just with iPads or iPhones) all related to corrupt .ost files.
Microsoft has information on how to fix a .OST file here.
If you've tried this approach
Garbled Mail sent from iPad Exchange account linked to European characters
Bo Hejl described a problem with sending mail from an iPad's Exchange account. It sounds similar to a previous report about iPad/Exchange email, where a solution was offered by a reader. Hejl reports:
If I compose a mail on my iPad or iPhone, using my exchange account, European characters (æ, ø, å and other accented characters) will be ineligible when the message has been received and is read in another account. It is not quite consistent, however. Mail sent from Exchange to MobileMe is garbled when read on the iPhone and iPad, but not on web-MobileMe, mail received by an imap account tend not to be garbled, but is occasionally.
I have tried to change settings on my Windows Exchange client (character sets, HTML formatting) but to no avail. The problem is significant when mails are forwarded to different type of clients, responded to etc.
If you've seen this
Comment below
iPad/Exchange email message all marked as "read"
When viewing his Exchange email from his iPad, Mark McKenna sees all of them marked as "read:"
I'm using an iPad to access my work Exchange account. Setup took about two minutes and seems to work fine except all messages show up as "read" even when my work computer is turned off.
If you've seen this issue
iPad/Entourge problem reported for iPhone4; Exchange emails marked as "read"
James Miller sees email from Exchange Server all marked as "read" on his iPhone 4. The problem was previously reported with the iPad. Miller reports:
I am using Gmail on my iphone4 and have it set up per Google's instructions to use the "Exchange Server" option. Sometimes emails in my "all mail" folder show up as read when I know I haven't read them on my iphone4 or my computer. Why is this happening?
If you've seen this problem with an iPad or iPhone
Explanation for Exchange e-mails on iPhone/iPad marked as read
Luis Antezana has an explanation of why people see all Exchange mail marked as read on iPads and iPhones:
I've seen this happen, too, but the explanation seems pretty straightforward. iPad always has an e-mail selected in its mail app, which is marked as read. If your iPad is set to automatically check for new mail and you're viewing and deleting mail from another location, iPhone/web/etc., then you may have deleted the message that was previously the selected e-mail in iPad. In this case it seems iPad replaces that previously selected e-mail with another one, and marks it as read. This would cause a message to show as read in whatever list you're checking remotely even though you've never viewed it. I haven't tested this to ascertain if iPad does this based on the e-mail's numeric position in the list or some other scheme, but this is my general feeling for why this happens. I'm also 95 percent sure this happens on non-Exchange-based servers.
If this jibes with your experience
Comment below
TIP: DNS fix for iPhone iOS4 error in Exchange inbox
Brian Povlsen reports an Exchange problem with the new iOS4 for iPhone that produces an error in an Exchange inbox. The solution (for network administrators) is to use A records instead of CNAMEs in the DNS server:
Some individuals from the Apple Discussions forum said that they are getting the error "Server is unavailable" in their inbox on a Microsoft Exchange 2003 account. These accounts worked normally before the upgrade. Archilies has the solution: "I had the same issue. It appears that the mail client in iOS 4 does not like CNAMEs. I had to change our DNS zone to use A records instead of CNAMEs for our mail server." This is verified by other posters on the thread." The post about this can be found here.
If you've seen this problem
Reader confirms DNS fix for iPhone iOS4 error in Exchange inbox
TIP: DNS fix for iPhone iOS4 error in Exchange inbox
David Martin confirmed a tip for fixing the problem with iOS4 for iPhone that produces an error in an Exchange inbox:
This works and is the resolution if you are looking up a local DNS name on a windows network that has .local as the domain extension. I have xxx.local and my exchange system uses the external dns name of office.xxx.com.au when I had a CNAME in the DNS for office.xxx.com.au pointing to the xxx.local the email reader would not connect to the server. I changed the CNAME to an A using the IP address, and presto, the local resolution now works.
TIP: Apple fixes slow iOS 4-to-Exchange syncing, server slowdown
Apple has released a new ActiveSync profile for the iOS 4 operating system for iPhone and iPod Touch. The profile fixes a problem where iOS 4 devices experience slow syncing of mail, contacts, or calendars with Exchange server, or experience no syncing at all. Even worse, Apple said that the problem could cause Exchange Server to slow down.
The new ActiveSync profile increases the amount of time the iOS 4 device waits for Exchange Server to respond to sync requests. The default is 30 seconds, which causes the iOS 4 device to make repeated requests to sync with Exchange Server.
If you've seen this issue and tried Apple's fix
Mixed results for Apple's fix for iOS4 iPhone/Exchange bug
Apple's new ActiveSync profile for iOS 4 for iPhone and iPod Touch may -- or may not -- fix the slow syncing with Exchange and/or server slowdown. Scott Hutchinson said it doesn't for him:
Sadly, this fix does not work and iOS4 has totally bricked my 3G as far as work email goes.
Jacob Pyle had better luck:
I had this issue with an Exchange 2007 server. The new profile seems to have fixed it. I hope it's included by default in an upcoming iOS4 release.
If you've seen tried Apple's fix
Keeping Exchange email on iPad
In our iPhone and Exchange forum, Craig asks:
Does anyone know how to stop deletion of email on the iPad when it is deleted from the exchange server? I want to be able to keep the emails on the iPad even when it is deleted off the exchange server.
If you know the answer, post a reply to his message here in our forum.
Keeping Exchange email on iPad: use POP3
A reader in our forums answered the question how to stop deletion of email on the iPad when it is deleted from the Exchange Server. He suggests setting up the account as POP3.
Reader's iPhone/Exchange duplicates email sevenfold
Brian Beck reports an annoying problem with duplicate email sent from iPhones through Exchange Server:
If my boss responds to or sends out an email to anyone at our company, they get several copies of the same email. Every time he sends an email from his phone, 7 copies of the same message are sent to the same person over an hour's time.
If you've seen this
Reader's iPhone email not getting delivered through Exchange
James Linck's email doesn't get delivered through Exchange:
You said if you've tried Apple's fix for the Exchange email problems on the iPhone and it didn't work, let you know. Well, I did and it doesn't work. Very often (although I have no idea when or why it will occur) my e-mail simply stops getting delivered. It doesn't stay in my outbox, go to sent mail or any other folder and never gets to the recipient. You can imagine the problems this causes. I won't notice it, will have replied to many people, then I'll realize that e-mail isn't working. I cannot recall which emails I sent and they are gone!
If you've seen this problem
Another reader can't send iPhone/Exchange mail after iOS4
After upgrading to iOS4, Michel Wijnstekers is having the same problem described in the report "Reader's iPhone email not getting delivered through Exchange." He says:
I have the same problem as described in the website. We updated our e-mail server (new install) to Exchange 2010. Everything was working fine. But when iPhone users updated their IPhone to version 4, they were unable to send mail from their iPhone. There's no error message on the iPhone and the mail is not in the sent folder. Also, some of the users must fill in their password on there iPhone several times in a week.
We using Exchange 2010 and Microsoft UAG to publish Exchange to the web.
If you're seeing this issue
iOS4 breaks Exchange mail for some readers; ActiveSync update didn't help
Readers are reporting Exchange email problems after upgrading iPhones and iPod Touches to iOS4. We've previously reported Apple's release of a new ActiveSync profile, but that doesn't help some readers. David Kerwin saw multiple problems on his iPod Touch with iOS4:
The moment I downloaded iOS4 I knew I'd made a mistake (iPod Touch 3G purchased 12-09). The battery doesn't last more than a day with normal use whereas before it would last a few days. My work email (Outlook 2003) instantly stopped functioning and I've tried every fix except jailbreaking and reverting to iOS 3.1.3, which I've heard can cause problems. It is really annoying. I've been telling everyone I know not to download the new operating system.
Dorwin Birt said the Apple ActiveSync upgrade didn't help:
One of my clients has an iPhone 3G. Since he upgraded to iOS4 he has had the Exchange Sync problem. Can't sync at all. The Apple ActiveSync profile did not help at all.
Joe Hedrick can't access Exchange mail after upgrading to iOS4:
I have given up trying to retrieve my work e-mail (via Exchange). Gmail is no problem. Did Apple not test such a basic function? I am running on a 16GB 3G and have also experienced all the other reported performance issues. [iOS4] is the worst Apple product in a loooong time.
If you've seen these problems with iOS4
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